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Marc

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Everything posted by Marc

  1. Marc
    You would need to disable that so that you can reset the password. There is no other way around that
  2. Marc
    Indeed, I've used that strategy myself in the past. Also doing things like reducing what they can post as new members can be helpful
  3. Marc
    It is indeed possible thats what is causing this one. Please let us know
  4. Marc
    Thank you for the link there. With the link you sent me, Im actually seeing the cat and Im not logged in
  5. Marc
    Sorry to hear that is the case. Its simply a timing issue here. The chances of this happening are very very very remote. I would say however, there should have been no need to restore. You should always upload a fresh set of files if you get that issue. If you couldnt get rid of the issue by uploading a fresh set of files, then that wasnt actually your problem
  6. Marc
    It is indeed on the hCAPTCHA site itself you are looking. You could certainly do that if needed. For example adding *.gmail.com would ban anyone with a gmail.com email. It would probably be worth doing the hCAPTCHA settings first and then monitor first
  7. Marc
    You didnt mention if you increased hCAPTCHAs sensitivity to spammers. Did you also do this? Also ensure you have your mark as spam settings set to report back to us. This will help us to then prevent spam.
  8. Marc
    Quite simply they are manually registering and not known spammers (even to hCaptcha it seems). We are seeing a substantial uptick lately in spammers at present. Bear in mind the spam defence service can only flag as a known spammer, if indeed there is something on that account to show it as being known.
  9. Marc
    If you are upgrading to the latest beta, you have unfortunately upgraded at the same minute as a release. So its downloaded the files, and then checked against the latest (which has now changed). Please upload a fresh set of files from your client area, and test this again.
  10. Marc
    Unfortunately, we do not allow the transfer of licenses, as per EULA. You can sell the site content of course, but they would need their own license
  11. Marc
    You can adjust archive settings from Community>Forum>Settings>Archiving. Anything outside of that setting will be unarchived
  12. Marc
    Got o System>Site Features>Applications in your admin CP. It looks like you have disabled the forums application
  13. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  14. Marc
    Just to add, you need to use clear URL before you do any redirects from www once you have changed it. If you have any problem just let us know
  15. Marc
    Some say, we never leave 😄
  16. Marc
    Glad to hear things are now running as you expect 🙂
  17. Marc
    hCaptcha is actually the most effective, rather than keyCaptcha. Especially if put in the higher settings. Looking at your system, you dont have all methods switched on at present. You should add some question and answer items. Ensuring you add questions which your potential members would answer easily, but would not be answered easily by a bot. For example, if you put something like "What is 2+2" its likely a bot will breeze through that. Add a few of these.
  18. Marc
    Please provide a link to that item and I can certainly take a look for you
  19. Marc
    No problem at all :)
  20. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  21. Marc
    No, you wouldnt have to do anything on your end. It submits to google and bing
  22. Marc
    Please check your conf_global.php file, and ensure if you are using https on the server, you also have your address set to https there. If thats not the cause, please update your access details on file for the new server, and we can get this looked into
  23. Marc
    Ah, the issue there is the htaccess you have in place. You would need to ensure any connections to the following location are whitelisted from any IP or password authentication /index.php?app=core&module=system&controller=marketplace
  24. Marc
    It is indeed. This requires functions only available on the cloud platform
  25. Marc
    No problem at all. Glad to hear you have that sorted
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