Marc
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Everything posted by Marc
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I can access your sftp and admin cp yes, but there is nothing for us o correct here. You have simply uploaded to a location which is not where your site is located -
Yes, thats the one. The problem you have there, is that the location you have uploaded to (and that which you added in the client area) isnt where your software is installed. If you look at the path you have when you log into your sftp, you will see this is not the same location as when you look in the support area of your admin CP
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Unfortunately not. Its timing out
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Please check the sftp details there, as they are refusing access
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They should actually be below that list in another section showing you can install. If you are not seeing that, please ensure you access details on file are up to date so I can take a look for you.
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There is no way in which to download whole albums at once
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Applications and plugins that are added to our marketplace are reviewed by our development team to ensure they meet our marketplace standards. However these are indeed 3rd party. Any 3rd party code added to a site could potentially carry risks
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Before we continue any further, please could you update your site to the latest release?
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There would be no ticket system in version 5, no
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known issue Reset Password Redirects to Home Page
Marc replied to Como's topic in Technical Problems
If the URL is formatted the same, then they will indeed have the same issue -
Check your emails. When a ticket is created on your behalf, its on email
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Its not actually clear what point you are up to at this stage, and what it is you still require assistance with. As mentioned above a ticket was created on your behalf, so if you do need further assistance you would need to respond to that.
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known issue Reset Password Redirects to Home Page
Marc replied to Como's topic in Technical Problems
Something appears to be messing with the encoding on some characters there. Either through an issue with your email service, changes in email templates, or 3rd party interference. There are parameters which wouldnt be passed over for that reason. -
known issue Reset Password Redirects to Home Page
Marc replied to Como's topic in Technical Problems
Are you using sendgrid at all? I suspect something is being rewritten there, and one of our developers has mentioned the same. If you can send me the full unredacted URL via pm that may be helpful -
Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
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known issue Reset Password Redirects to Home Page
Marc replied to Como's topic in Technical Problems
Do you have an example of the email link you could send me? Also, have you disabled all 3rd party while testing this? -
Ive moved this to the developers area for you, which would be more suitable for your request
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This is unrelated. Please check your emails
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You need to take a look at your conf_global.php file, as something is not correct in there. Have you manually changed something in there?
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If you are getting a blank page, please check your PHP logs to see what the actual error is
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Limit number of posts per time frame (and take moderation action)?
Marc replied to Dextro Energy's topic in General Questions
Just to add, we have more spam prevention tools on the way too 🙂 -
Ah, those would still show in your support area and give the opportunity to run them automatically. If you see them repeatidly though, you should report them 🙂
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Your guest theme would be whatever theme is set as default. Please do bear in mind however that you will initially see cache on cloud, so you may not see that change instantly
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You really shouldnt be 'fixing' anything in the database directly. If this is the case, it would be better to report any issue so we can then resolved it so it doesnt happen
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Firstly security, but also there are tools built for that purpose such as PHPMyAdmin. Generally people shouldn't be manually doing things with the database anyway, but if this is something you need to do for some reason, you should really use the correct tools, which would lay with your hosting.
