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Marc

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Everything posted by Marc

  1. Marc
    This issue has been resolved in the latest 4.7.11 release. Please upgrade to resolve this, and let us know if you have any further problems.
  2. Marc
    This issue has been resolved in the latest 4.7.11 release. Please upgrade to resolve this, and let us know if you have any further problems.
  3. Marc
    This issue has been resolved in the latest 4.7.11 release. Please upgrade to resolve this, and let us know if you have any further problems.
  4. Marc
    This issue has been resolved in the latest 4.7.11 release. Please upgrade to resolve this, and let us know if you have any further problems.
  5. Marc
    This issue has been resolved in the latest 4.7.11 release. Please upgrade to resolve this, and let us know if you have any further problems.
  6. Marc
    This was resolved in the final release of 4.7.11
  7. Marc
    This was resolved in the full release which came out a few minutes ago
  8. Marc
    We have a fix for this issue on the latest 4.7.11 beta
  9. Marc
    There is no option to ignore a users preference on mail within the core platform, and to be honest it would actually be very much recommended against
  10. Marc
    There isnt. You are indeed correct that you would have to be anonymous in order to not show on other peoples profiles
  11. Marc
    Click on the x in the top right of that block 🙂
  12. Marc
    Before we continue with this, please try the upgrade again, and disable all 3rd party applications before you begin. We believe this is an issue with a 3rd party application
  13. Marc
    Because its simply going to upload very quickly, so a status bar would not be needed in that scenario. This said, I am able to replicate it on my own instance here with larger files, so have reported this as a bug
  14. Marc
    Just looked at that for you now
  15. Marc
    I have created a ticket on this for you, so we can take a closer look
  16. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  17. Marc
    You can indeed. When you are in a module, click on "Moderator actions" and "Edit Module" Once in there, you will see a "Lesson Order" tab, where you can reorder with the handles shown here
  18. Marc
    Have you checked on paypal on your own end there? I ask as he would have to have had authorised both payments. Paypal simply wont let you pay without this
  19. Marc
    Ive added that to the bug report, thank you
  20. Marc
    First thing I notice there, is that it doesnt appear to be the default theme. Please check this on a default unaltered theme first of all. I am unable to replicate this on my end, albeit on 4.7.11, and can see no changes related to this in the latest release
  21. Marc
    It would also be worth checking in System->Settings->Emails and clicking to see the error logs in the top right. Here you will see if there are any errors sending to yourself
  22. Marc
    When using the guest checkout you would always be prompted to create an account
  23. Marc
    Have to admit to being a little confused by your response there. The guide was updated after what you had stated above, and the user is struggling after following the guide
  24. Marc
    I understand your frustration, and have marked this for our developers to take a look at to see if they can advise. However the reality is, issues with 3rd party applications are the responsibility of the developers of those items. If there are issues they are coming across that are as the result of the core application, they would need to report those bugs accordingly. It does seem from the above, you are not the only person having issues with that application in the same manner.
  25. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. This said however, the checkout process requires the user to log in and confirm the payment. The only way a payment can be taken twice is to actually login and pay twice Its worth noting there is a hook running in that process too, so it would be worth disabling that while testing
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