Marc Stridgen

Hi,
I like the concept of Alerts, but I find myself sending out the same Alerts over and over again.  
I'd like to suggest the ability to predefine Alerts, so I can quickly choose from a dropdown list.  

Hi Marc,
I was able to restore all the attachments with a droplet backup in DigitalOcean.
Thanks for your help

Installed and fixed, thanks.
 

Thanks, I am now upgraded.
For others' reference, these are the steps I took:
1. Database Backup
2. Chose "Fix This" under "Not using UTF8MB4" in Support. Complete successfully.
3. Ran version upgrade - there were no longer any extra manual queries to run. Success.
Thanks again for the quick support.
 

This has now been resolved in the 4.7.16 release. Please update if you are seeing this issue. If you are then still seeing the issue, please let us know.

As mentioned in the message, its your hosting company you will need to contact

There isnt a way in which to stop those at present on locked topics, so yes that would be a valid suggestion 🙂 

I will bring this up internally for someone to look into

In a nutshell...  you want to upload the files to the same spot where you first installed the IPB software into.  We can't tell you EXACTLY where your files are uploaded on your website as it depends on your hosting provider and how they setup their server.  
Here's a little more detail on the process to do a manual upgrade:
- Download the latest version of the IPB software from the client area.  (If you had a legacy migration from another platform, you might need to also check the box to download the converters as well.)
- Extract that ZIP file that is downloaded.  Inside of it will be all of the files related to IPB.
- Launch an FTP application of your choice and connect to your server.  
- Find where your IPB files are installed on the server.  (If you're using a server with cPanel, this is typically inside of the "public_html" folder.)
- Upload all of the extracted files up to your server.  It will prompt you some of the files already exist and what do you want to do.  You will select to OVERWRITE the existing file.  
This process will take a little bit to do.  Once complete, you will visit yoursite.com/admin/upgrade to kick off the upgrader.  It will ask you to login with your ACP credentials and then walk you through the rest of the steps.  

If its not using UTF8MB4 and its converting, then there would be a lot. It may be better to run the converter before you do the upgrade, which you can do from the admin CP in the mysql section

I will bring this up internally for someone to look into

Patch 2 problem solved

We have released a patch to address this issue. Please go to AdminCP > System > Support and apply the patch from the first/top left box. If you do not see an option to install the patch, you already have the latest release.

We have released a patch to address this issue. Please go to AdminCP > System > Support and apply the patch from the first/top left box. If you do not see an option to install the patch, you already have the latest release.

Thanks for the extra info, we'll take a look at your community to ensure our fix addresses your issue.

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
 

Thank you

This is another super helpful addition. Thank you!

First of all, this is great. Really great.
Secondly, I think you are getting closer and closer to having all the ingredients for making a very nice ITSM tool for support purposes 🙂

We do have someone with a ticket in for this, so it does appear to be a known issue at present. We will have a resolution as soon as possible

This has now been resolved in the 4.7.16 release. Please update if you are seeing this issue. If you are then still seeing the issue, please let us know.

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
 

Forum moderation management used to be straightforward. It was commonplace to assign a moderator to a single forum. They would be responsible for enforcing the rules, removing spam and generally modelling the behaviour you wanted to see within your community.
As community management has matured and moderators are tasked with roles based on knowledge, help and support, there is a need for more nuance in managing topics within your community.
For example, you may have specialists or teams of specialists who help answer questions about development, sales, or support. Topics that require this help may be posted anywhere within your community.
Indeed, this feature was inspired by a need in our own support community to ensure customers get the right help from the right team member. We have questions on feature sets, purchasing, and support requests, each requiring a different team member. It is not enough to hope that the right person sees the topics; they must be assigned to ensure excellent service.
 
What are the benefits of this feature?
The ability to assign a topic to a single moderator or a team of moderators ensures that each topic gets the best outcome regardless of where it was posted.
Having topics assigned helps moderators deal with issues quickly, as there's clarity over which moderators should handle the topic. It also helps keep your community team accountable by having the ability to monitor their workload and get statistics on the time it takes for your team to reply. These statistics also help the community lead assess quality control.

 
How do you use this feature?
There are two ways to assign a topic to a moderator or team of moderators. You can assign a topic when replying to it or do it from the topic's action menu.
Once assigned, the assignee can review their assigned topics via the Moderator Control Panel and see which are assigned to them via the list of topics. Each moderator will receive a notification informing them they have a new assignment.

Those with permission to assign topics to others will see all the assigned topics and who they are assigned to when reviewing the list of topics.

The Admin CP contains a list of all assigned topics and also allows you to create and manage teams of moderators, such as "Sales Team" or "Developers."

Finally, once the topic has been managed successfully, the moderators can remove themselves from the assignment completing the task.
Assigning a specific topic to a single person or team in a busy online forum is a strategy that can enhance the effectiveness of the forum's management. It promotes efficiency, expertise, consistency, and accountability, which are vital for maintaining a vibrant and respectful online community.
We hope you are looking forward to this feature and look forward to any comments you may have.

View full blog entry

This has now been resolved in the 4.7.16 release. Please update if you are seeing this issue. If you are then still seeing the issue, please let us know.

This has now been resolved in the 4.7.16 release. Please update if you are seeing this issue. If you are then still seeing the issue, please let us know.