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Marc St

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Everything posted by Marc St

  1. Marc St
    You cannot use subfolders on the cloud platform, so you would need to use a subdomain as you suggest there. Its something we would manage for you. We would simply need to be provided backups at the relevant points in transfer (we would let you know at the time when needed), and add CNAME entries to your domain we would provide. With regard moving back if you wished to do so, we could provide a backup of your uploads, any other files specific to your site, and the database. We would also provide instructions on what to restore to get your site online. Of course how tricky you find that would depend on your own ability.
  2. Marc St
    My first bit of advice here would be to ensure all are updated to the latest release. Then with regards the elastic issue, we would need to take a look. If you can let us know which site as an example, we can take a look
  3. Marc St
    The only way in which to remove that would be to update that application. There is no other way. The number itself shows how many items there are with an available update, so its showing what its designed to show
  4. Marc St
    You can prune members if there is some criteria to search for them with. You would go to the cog icon in the Admin CP on the members list, search for the members you wish to remove, then use the prune link provided. Note, I would highly advise on making a full backup before performing this action
  5. Marc St
    It sounds like your issues are down to permissions. Especially given you state that there is a problem with gallery items being accessed, and it saying they are not present. Are you using a different instance of PHP? By this I mean suPHP for example, where you wasnt before. I ask as the permissions would be different in that case. In answer to your questions You 'may' be able to use the new, but I would advise on using the original. Especially since you already have issues. You can clear the contents of that folder, with the exception of the index file. If its any problem there, then that would resolve it While you should be using INNODB tables for all tables, its unlikley that would cause the issues you are describing. Make sure of course any constants.php file and htaccess has no references to old locations. The constants.php file especially if you have one
  6. Marc St
    Please could you let us know which site this is on?
  7. Marc St
    Again, you havent actually answered what is happening on the first item when you visit with /index.php It does sound here like there may be an issue with rewrites on your server
  8. Marc St
    Make sure you site is up to date, and indeed I would advise you block that IP. Something is clearly intentionally trying to hammer your server with requests
  9. Marc St
    Glad to hear it 🙂
  10. Marc St
    With the first one, there is no way in which to order those at the present time, unfortunatly. Please feel free to post this up in our suggestions forum if you wish to see this in a future release. The only way to disable items is to ensure you dont have the permissions to view them. If you can view them, then they will appear. There is no way around that. Usually however, you would see "Everywhere" as the first item, then topics. Its not clear from the language pack there what it showing at the top
  11. Marc St
    Any private information you can add to your access detail notes in the client area. We have access to the site already, and if all else fails we still have the ability to create a ticket from a topic.
  12. Marc St
    It should be online now. If you see any further issues, please let us know.
  13. Marc St
    Yes, it should be online now. If you see any further issues, please let us know.
  14. Marc St
    Yes, it should be online now. If you see any further issues, please let us know.
  15. Marc St
    Our apologies for the inconvenience, we’re aware of an issue on our cloud and are working to correct that right now. We’ll have the issue fixed as as soon as we are able, and appreciate your patience while this is being handled. You can monitor the issue on our status page here: https://status.invisioncommunity.com/ Thank you.
  16. Marc St
    Our apologies for the inconvenience, we’re aware of an issue on our cloud and are working to correct that right now. We’ll have the issue fixed as as soon as we are able, and appreciate your patience while this is being handled. You can monitor the issue on our status page here:https://status.invisioncommunity.com/ . Thank you
  17. Marc St
    Our apologies for the inconvenience, we’re aware of an issue on our cloud and are working to correct that right now. We’ll have the issue fixed as as soon as we are able, and appreciate your patience while this is being handled. You can monitor the issue on our status page here:https://status.invisioncommunity.com/ . Thank you
  18. Marc St
    Hello. Our apologies for the inconvenience, we’re aware of an issue on our cloud and are working to correct that right now. We’ll have the issue fixed as as soon as we are able, and appreciate your patience while this is being handled. You can monitor the issue on our status page here: https://status.invisioncommunity.com/
  19. Marc St
    While I understand what you are saying there, the 403 is coming from your server environment
  20. Marc St
    Something on your server is blocking those. You would need to contact your hosting company on this to check what it is. Items such as mod_security, securi and similar can cause this
  21. Marc St
    Good luck in getting that resolved.
  22. Marc St
    No need really. I will do some testing here and see how I get on with that. If its specific only to your own upgrade, it wouldnt need much doing here. If its not, I should be able to replicate anyway. Thank you anyway
  23. Marc St
    Easiest support issue ever! :D Glad you found what you needed
  24. Marc St
    I have created a ticket for you so that we can take a closer look
  25. Marc St
    Sorry, its not clear what you mean here. You mean you are logged in as the user? If so, which user?
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