Charles

I usually feel the editor is beneath me and then I’m like no don’t be editorlitist. 

I usually feel the editor is beneath me and then I’m like no don’t be editorlitist. 

I also participate in a communal embrace. 

I also participate in a communal embrace. 

I also participate in a communal embrace. 

I also participate in a communal embrace. 

I usually feel the editor is beneath me and then I’m like no don’t be editorlitist. 

@Ehren and @Jordan Miller did a great job designing and writing the new site.

Good point ... I will make a note to be sure you get a confirmation when we create a ticket on your behalf.

I've admittedly been harsh throughout this thread for my own reasons. And my opinion on this likely will not change.
However, I agree that the response time displayed within that thread is actually faster than I have seen at times via tickets.
So, if I could offer one suggestion on that for consideration. If you create a support thread and subscribe to it, also provide the option to limit from whom you get notification emails -- such as limiting the updates to IPB Staff, or everyone. Even more helpful would be the option to include the actual official response, or a summary of the response in the email received. This helps ensure you only see the responses that you want, and let's you keep focused on work without having to come back to the forum unless your input is required to further the ticket.
Personally, I'd also welcome TXT message updates from IPB staff notifications with simple "Additional info needed, Please visit ticket or check email" or similar. In this way, you're not having to wait around and can get on with your day.

Good point ... I will make a note to be sure you get a confirmation when we create a ticket on your behalf.

I want to thank you all for your feedback. I appreciate everyone who took the time to leave their thoughts and concerns. I've read every single one and replied to almost all of them.
Firstly, I want to say that I understand that the messaging that went out ahead of this update fell short of what you deserve, and I want to apologise for that.
After spending two days reading every single post, almost all concerns fall into these three areas:
1) The future of support
I've seen many people use the phrase 'no more support', which isn't true. I know the change from ticket support to staffed community support is a significant change, but I genuinely believe that it will benefit customers. I believe that we can create a living knowledge base of solved issues just like many brands do. For example, when I have a problem with my iPhone, I google it and invariably end up with a link to a topic within their support forums with a solved answer. I don't need to raise a ticket with them and wait for a reply.
There are many "what about" concerns mixed in, and I ask you to try the new staffed community support areas and give us your feedback once you've used it regularly. We will work with you based on that feedback and make improvements where it is needed.
We have custom functionality that shows our team links to your client accounts, including license keys, etc., so we know who you are and have all your information right next to the topic. You will never need to divulge personal information, or even your site URL if you do not want to.
If your support issue is complex or needs developer intervention, with a click of a button, our technicians can convert this into a ticket for you and we will continue to resolve the issue with you in that ticket.
You will be in safe hands.
2) Price Rises
We have not raised our prices for well over a decade. We've always been reluctant to do it and held off for too long, resulting in a large jump to make up for a lost time.
We can't reduce the prices to their pre-September levels, but we will be much more mindful of price rises in the future.
3) Annual Renewals
We want to simplify billing and reduce the number of invoices we need to send, and you need to pay. An annual invoice seemed logical to achieve this.
However, you have made it clear that moving to annual renewals affects your budgeting, and we have listened to that.
We have reverted this decision and have restored 6-month renewals in your client area. This is not a temporary one-off offer; it's a permanent change.
Again, I want to thank you all for being so vocal and passionate about Invision Community. We want to keep offering you the very best community platform to help your communities succeed.

For those of you who have accounting back office overhead (I get it!) I would say just do an account credit pre-pay equivalent to a year and then you're good to go.

Looks like this topic was just moved into this forum a few minutes ago. Someone smarter than me will reply soon I'm sure 🙂 

Principally the conversion to dynamic didn't solve it. The reindexing is underway, and activity is returning.

Dynamic is default on mariaDB 10.2, which is next on my long list of todo's. Well 10.1 > 10.3 🙂
So now just that one table and the duplicate entry problem to tackle 🙂

Done and done.  Problem fixed.  Thanks Marc!

@Ehren and @Jordan Miller did a great job designing and writing the new site.

We are sending an email to everyone now with all the details (may take through tomorrow for all to send) but short version:
Existing active, self-hosted licenses will have email support until 1 January 2022 or their current renewal date, whichever is later. After that, it will be community support only.
We will of course still always help you and if we cannot sort out issue here on our community, we will take your post to email and work with you in private. You have probably seen a lot of us saying "I will submit a ticket for you." We have an integration between our community here and our help desk (via our Zapier integration) so we can quickly do that.
So think of it as support starts on the community but email support is still there if we cannot help you in public. Of course billing/account questions can always be done in private by email.
Actually you went from $85/6 months or $170/year to $250/year. That's an increase of $6.67/month.
As you can see from the other post I quoted here, 6-month renewals sort of confuse people 🙂. Annual is pretty industry standard. Many clients will add account credits regularly throughout the year to smooth out the costs if they like.

@Ehren and @Jordan Miller did a great job designing and writing the new site.

@Ehren and @Jordan Miller did a great job designing and writing the new site.

@Ehren and @Jordan Miller did a great job designing and writing the new site.

@Ehren and @Jordan Miller did a great job designing and writing the new site.

@Ehren and @Jordan Miller did a great job designing and writing the new site.

That's a good point. I am going to check if this is intended or something we just didn't think about. But I agree with you 🙂
I'll follow up soon!

Thank you. 🙂