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Mark H

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  1. Haha
    Mark H reacted to Marc Stridgen in User attachment analytics?   
    I've had that happen so long, I barely notice anymore 😄
  2. Like
    Mark H got a reaction from sobrenome in "This Theme File Could Not Be Saved" - eh?   
    Ask your host if "mod security" (modsec) is in use.
    If it is, have them check the logs to see if it intercepted/blocked some Admin Panel URL's which tried to save the Templates, then adjust the ruleset for modsec to allow the blocked URL's.
    Does that help?
  3. Like
    Mark H got a reaction from SeNioR- in Repeated Error for gifs   
    I obfuscated the key in that first line.
    The part of the error that says "Connection timed out (etc" suggests that Curl is not installed or is not configured correctly, other possible reasons may be that the software is not being allowed to make outbound connections, or that your server IP address is blocked by giphy (this is unlikely, however is possible).
    In any case, that's a server issue you'd need to contact your Host to assist in resolving. Show them the error and ask them to investigate. The software must be allowed to make outbound connections, and not be blocked at the target end.
  4. Thanks
    Mark H got a reaction from AlexJ in Repeated Error for gifs   
    I obfuscated the key in that first line.
    The part of the error that says "Connection timed out (etc" suggests that Curl is not installed or is not configured correctly, other possible reasons may be that the software is not being allowed to make outbound connections, or that your server IP address is blocked by giphy (this is unlikely, however is possible).
    In any case, that's a server issue you'd need to contact your Host to assist in resolving. Show them the error and ask them to investigate. The software must be allowed to make outbound connections, and not be blocked at the target end.
  5. Like
    Mark H got a reaction from Ocean West in Make Alerts not auto-delete when they are inactive, or give admin a choice   
    A colleague of mine says he has the same behavior as you report, that once inactive they are removed the next day, so this does appear to be working as intended. (It's likely my site needs until tomorrow some time to run the task which removes the one I previously showed in my screenshots.)
    I've retitled the topic and left it as a suggestion for a future version; that either they do not automatically get removed, or it be a choice for the site admin.
  6. Haha
    Mark H reacted to Marc Stridgen in RSS Import misses title after editing   
    I have found this link, which you may find of help
     
    https://www.quora.com/What-is-the-best-way-to-get-rid-of-goblins
  7. Like
    Mark H got a reaction from Jim M in Accidentally deleted a Thread   
    Assuming you configured your site to retain deleted content for "X" amount of time, you recover deleted content on the front end.
    Login with an Admin/Moderator account and click your name in upper right, then choose ModeratorCP.
    From there, Deleted Content side tab.
  8. Like
    Mark H reacted to Jim M in Accidentally deleted a Thread   
    What Mark mentioned is true, if you deleted the content from the front-end of your community.
    If you were deleting forums (categories) in the ACP and delete a whole forum, this would require a database restore to restore the content which was deleted. Please note that doing so would mean that all content would be lost made after the backup which was taken. As you are on Cloud, please clarify if this was done in the ACP and we can help move this forward if you wish to.
  9. Like
    Mark H got a reaction from Randy Calvert in Accidentally deleted a Thread   
    Assuming you configured your site to retain deleted content for "X" amount of time, you recover deleted content on the front end.
    Login with an Admin/Moderator account and click your name in upper right, then choose ModeratorCP.
    From there, Deleted Content side tab.
  10. Like
    Mark H got a reaction from SeNioR- in Alerts fail to display if End Date is set   
    I should note.... when I tested this, I noticed the behavior you describe does not happen if you send an Alert to an individual member; it only happens if you choose to send the Alert to one or more Groups.
  11. Like
    Mark H got a reaction from SeNioR- in Alerts fail to display if End Date is set   
    This issue has been confirmed, and reported as a bug to be fixed in a future release.
  12. Like
    Mark H reacted to David Bryce in Property access not allowed?   
    Looks good on my community!  🙌
     
    Thank you, Jim!
     
    dB
  13. Like
    Mark H got a reaction from SeNioR- in Error when editing profile - see attached   
    We did have an issue on our Cloud which is has been resolved.
    Please revisit your site, the issue should be fixed now.
  14. Like
    Mark H got a reaction from Manuel Molina in Problem with clubs   
    Our apologies for the inconvenience, we’re aware of an issue on our cloud and are working to correct that right now.
    We’ll have the issue fixed as as soon as we are able.
     
  15. Thanks
    Mark H got a reaction from Bill Edwards in Cloud Site Down   
    Actually, this may be a different issue.
    I've converted this to a ticket and someone will attend to it as soon as they are available.
  16. Thanks
    Mark H got a reaction from bosss in Alert System Working?   
    We have the Alert system active on our site, yes, but I think we've only tested it and not had a real use for it just yet.
    The author of the alert doesn't see it again because they are the one who created it. They already know what it contains. 🙂
     
  17. Like
    Mark H got a reaction from SeNioR- in How to remove IP.Chat from Applications?   
    You would delete the folder that the app uses. This is most likely:
    ./applications/chat/
    The app name may be slightly different, but it should be obvious which folder to delete.
    This assume you don't have any other chat application, but if you do, be sure to delete the correct folder.
    Once that is done, refresh the Applications page and that entry should be gone.
  18. Like
    Mark H got a reaction from SeNioR- in Red rectangle in user profile   
    As that's a custom Theme, I can't be certain, but it looks like a (custom?) Profile Field that isn't configured or got corrupted somehow.
    Go to ACP -> Members -> Member Settings, Profiles. Check any Profile Fields defined on that page.
    Does that address the issue?
  19. Like
    Mark H got a reaction from Randy Calvert in Upgrade Stalled Out   
    You won't be able to see the file owner when using cPanel's file manager.
    The easiest way to see the file owner is to use an FTP client such as Filezilla (it's free) and view the directory listing where that file is located. 

    The two values I obfuscated in red (since it's my install) are the Owner/Group.
    Make sure all files in that folder have the same owner and permissions.
    It's also possible your server is blocking that file for some reason, and if the file is there but set to 0000 permissions for example, you would have to talk to your Host.
  20. Like
    Mark H got a reaction from Jim M in Upgrade Stalled Out   
    You won't be able to see the file owner when using cPanel's file manager.
    The easiest way to see the file owner is to use an FTP client such as Filezilla (it's free) and view the directory listing where that file is located. 

    The two values I obfuscated in red (since it's my install) are the Owner/Group.
    Make sure all files in that folder have the same owner and permissions.
    It's also possible your server is blocking that file for some reason, and if the file is there but set to 0000 permissions for example, you would have to talk to your Host.
  21. Like
    Mark H got a reaction from Jim M in Upgrade Stalled Out   
    Please check the owner of the file, not just the permissions.
    It may be owned by the wrong user, such as root or other.
    It should be owned by the same account that the other files in that folder are set to.
  22. Like
    Mark H reacted to gaby in How to remove IP.Chat from Applications?   
    Thank you! Worked!
  23. Thanks
    Mark H got a reaction from gaby in How to remove IP.Chat from Applications?   
    You would delete the folder that the app uses. This is most likely:
    ./applications/chat/
    The app name may be slightly different, but it should be obvious which folder to delete.
    This assume you don't have any other chat application, but if you do, be sure to delete the correct folder.
    Once that is done, refresh the Applications page and that entry should be gone.
  24. Like
    Mark H got a reaction from My Sharona in Record Feed   
    No problem, I was off-base anyway. 😉
     
  25. Like
    Mark H got a reaction from My Sharona in Record Feed   
    I am unsure what happened to the older version existing block, but you can duplicate this as a Block in the ACP. I just tested this on a cloud site I have.
    ACP -> Pages, Blocks -> Create New Block.
    Choose the plugin "Pages -> Record Feed"
     

    Leave template key blank, one will be generated.
    Save and then on the front end, Block Manager, drag "Custom Blocks" where you want it displayed. Then click "Edit" in its box and configure as below:

     
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