bradl Posted September 11, 2023 Share Posted September 11, 2023 "Caching is not working correctly, please contact support for further assistance." Tried manually flushing cache after applying September update — no change. Link to comment Share on other sites More sharing options...
I_cant_Swim_ Posted September 11, 2023 Share Posted September 11, 2023 I have that as well. Link to comment Share on other sites More sharing options...
David N. Posted September 11, 2023 Share Posted September 11, 2023 (edited) Same here, in the middle of a theme update... 🙄 Ok now I've completely lost my navigation menu because of this issue. I tried to restore default in the menu manager but never clicked the blue "Publish" button and yet the changes are now live, so my custom menu is completely gone. 😡 Edited September 11, 2023 by David N. Link to comment Share on other sites More sharing options...
I_cant_Swim_ Posted September 11, 2023 Share Posted September 11, 2023 (edited) the warning is now gone... no word yet from support. ...And now the warning is back again.... Support? Anybody? Edited September 11, 2023 by I_cant_Swim_ David N. 1 Link to comment Share on other sites More sharing options...
David N. Posted September 11, 2023 Share Posted September 11, 2023 I no longer see the warning here, and my menu looks like it was magically restored (to a wrong version). I can't tell what's going on. Link to comment Share on other sites More sharing options...
Jim M Posted September 11, 2023 Share Posted September 11, 2023 Thank you for reporting this. We are looking into what may be causing the issue. I_cant_Swim_ and David N. 2 Link to comment Share on other sites More sharing options...
Matt Finger Posted September 11, 2023 Share Posted September 11, 2023 Thanks for reporting this issue, we believe it should be resolved now, let us know if you are still having issues. I_cant_Swim_ and David N. 1 1 Link to comment Share on other sites More sharing options...
David N. Posted September 11, 2023 Share Posted September 11, 2023 (edited) 11 minutes ago, Matt Finger said: Thanks for reporting this issue, we believe it should be resolved now, let us know if you are still having issues. I'm still having an issue. My issue is that I was using the menu manager to edit my menu while this issue occurred. Since then I'm seeing a different menu in my menu manager than what I'm seeing live. I don't know how to "reset" the menu manager so it shows me my current, live menu, so that I can continue editing it? Edited September 11, 2023 by David N. Link to comment Share on other sites More sharing options...
Jim M Posted September 11, 2023 Share Posted September 11, 2023 8 minutes ago, David N. said: My issue is that I was using the menu manager to edit my menu while this issue occurred. Since then I'm seeing a different menu in my menu manager than what I'm seeing live. I don't know how to "reset" the menu manager so it shows me my current, live menu, so that I can continue editing it? Would advise creating a new topic on that so it is not to get interlaced with this one. Link to comment Share on other sites More sharing options...
David N. Posted September 11, 2023 Share Posted September 11, 2023 Ok. Link to comment Share on other sites More sharing options...
I_cant_Swim_ Posted September 11, 2023 Share Posted September 11, 2023 @Jim M, thanks for the info. I'm glad you could solve the issue... whatever it was. Now, instead, the admin panel show a new alert: Locked Task: viewupdates One of the routine maintenance tasks which run in the background has failed several times, which may indicate a configuration issue. Application/Plugin System Task viewupdates Last Run 2 hours ago You should check the logs for any indication of the issue or attempt to run it manually. If the task does not run successfully and you require further assistance, please contact support. Does this have anything to do with the issue? It wasn't there before. David N. 1 Link to comment Share on other sites More sharing options...
David N. Posted September 12, 2023 Share Posted September 12, 2023 I get the same here: I_cant_Swim_ 1 Link to comment Share on other sites More sharing options...
Markus Jung Posted September 12, 2023 Share Posted September 12, 2023 Same here (cloud). And “Run now” throws another error (2C124/2). The protocol is empty. Link to comment Share on other sites More sharing options...
Management Matt Posted September 12, 2023 Management Share Posted September 12, 2023 If you go to Settings > Advanced Configuration and under the tasks block, click on "View Tasks" in the description, you should see the view updates task with a lock next to it, click that and then it should run ok. Link to comment Share on other sites More sharing options...
Markus Jung Posted September 12, 2023 Share Posted September 12, 2023 I did that. The notification is still there. If I click on “Run now”, I get this error: Quote ArgumentCountError: Wrong parameter count for Redis::zRem() (0) #0 /var/www/html/107712/system/Redis/Redis.php(250): Redis->zRem('topic_views') #1 /var/www/html/107712/applications/core/tasks/viewupdates.php(86): IPS\_Redis->__call('zRem', Array) #2 /var/www/html/107712/system/Task/Task.php(375): IPS\core\tasks\_viewupdates->IPS\core\tasks\{closure}() #3 /var/www/html/107712/applications/core/tasks/viewupdates.php(125): IPS\_Task->runUntilTimeout(Object(Closure)) #4 /var/www/html/107712/init.php(936) : eval()'d code(23): IPS\core\tasks\_viewupdates->execute() #5 /var/www/html/107712/system/Task/Task.php(274): IPS\core\tasks\cloud_hook_coreTasksViewupdates->execute() #6 /var/www/html/107712/applications/core/modules/admin/settings/advanced.php(751): IPS\_Task->run() #7 /var/www/html/107712/system/Dispatcher/Controller.php(107): IPS\core\modules\admin\settings\_advanced->runTask() #8 /var/www/html/107712/applications/core/modules/admin/settings/advanced.php(38): IPS\Dispatcher\_Controller->execute() #9 /var/www/html/107712/system/Dispatcher/Dispatcher.php(153): IPS\core\modules\admin\settings\_advanced->execute() #10 /var/www/html/107712/admin/index.php(13): IPS\_Dispatcher->run() #11 {main} And the lock is back where it was. Matt 1 Link to comment Share on other sites More sharing options...
Management Matt Posted September 12, 2023 Management Share Posted September 12, 2023 Thanks, we're currently investigating. David N., Markus Jung and I_cant_Swim_ 1 2 Link to comment Share on other sites More sharing options...
FM Graphics Posted September 12, 2023 Share Posted September 12, 2023 (edited) @Matt The same here Matt after following the instructions. I get the same message as Markus above. Edited September 12, 2023 by FM Graphics Link to comment Share on other sites More sharing options...
Solution Jim M Posted September 12, 2023 Solution Share Posted September 12, 2023 Please apply the patch in ACP -> Support. This should hopefully resolve the remaining issue here. I_cant_Swim_, Markus Jung and David N. 1 2 Link to comment Share on other sites More sharing options...
Markus Jung Posted September 13, 2023 Share Posted September 13, 2023 9 hours ago, Jim M said: This should hopefully resolve the remaining issue here. It did for me. Thanks. Marc Stridgen 1 Link to comment Share on other sites More sharing options...
I_cant_Swim_ Posted September 13, 2023 Share Posted September 13, 2023 Took a moment after installing the update, but it worked! Thanks @Jim M Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 13, 2023 Share Posted September 13, 2023 Glad to hear things are now working for you 🙂 I_cant_Swim_ and Markus Jung 2 Link to comment Share on other sites More sharing options...
David N. Posted September 14, 2023 Share Posted September 14, 2023 I installed the patch, then ran the task, and then the warning disappeared. Thanks! Marc Stridgen 1 Link to comment Share on other sites More sharing options...
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