General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
Need assistance? 🤚
Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,367 topics in this forum
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- 1 follower
- 1 reply
- 589 views
Apps that support account creation must also offer account deletion to give App Store users more control of the data they've shared while using your app. How should I answer this question in contet of Inviison power board
Last reply by Marc, -
- 2 followers
- 2 replies
- 506 views
Hi, Is it possible, when writing an Article, to include a link to a specific file in the downloads database? Thanks, Evan
Last reply by Marc, -
- 1 follower
- 4 replies
- 477 views
Is there a way to make a forum collapsed when you login? so it is hidden until you click on the arrow to reveal it.
Last reply by Drewfus, -
- 1 follower
- 6 replies
- 799 views
Hi there, I'm setting up a resource and support site for people working in churches in the UK. I'm going to be selling subscriptions for people to become members and access the content on the site. Scenario: A church has a staff team of 5 people. Bill, the church administrator, pays for a subscription for him to be able to access the site and the resources on it. The rest of the team want to be able to access it too from time to time. Is there a way for me to set things up so that the 4 team members can each get logins, but only Bill is paying for a live subscription? And when Bill's subscription ends, if he doesn't renew, then the whole team automatical…
Last reply by Marc, -
- 2 followers
- 10 replies
- 1.6k views
Hello everyone and marry christmas! Does anyone have any guide or tips to how use invision community? I checked their guides but that doesn't help. After I bought beginner plan, I can't do anything, the UI is too hard for me as I'm just a beginner. How do I open ACP and how do I set my custom domain? Thanks
Last reply by Gary, -
- 2 followers
- 4 replies
- 385 views
Hi, i tried to get my downloads worked like in the Marketplace with filter for versions, but i don't get it. How could i get it like this?
Last reply by Marc, -
- 2 followers
- 5 replies
- 378 views
My bulk emails' body content is formatted weirdly - white text on black background. I can't figure out where to change it. Thoughts? Thanks.
Last reply by Marc, -
- 2 followers
- 8 replies
- 802 views
I find myself using the same Pages sidebar blocks on many pages and was wondering if there is a way to template it in one place and then simply add it as a single block on any page or even just default any page that isn't customized to use it? For example, say I have 10 sidebar blocks and 20 pages I want them on, I have to add 200 blocks manually. I'd prefer to set this as a default in one place and all pages just inherit it but you can still go in and customize any of them if you desire.
Last reply by Clover13, -
- 1 reply
- 535 views
How to add a database to club page ?
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Last reply by WP V0RT3X, -
- 1 follower
- 2 replies
- 423 views
Do I access it through Invision, the domain or do I need an html editor application? Thanks.
Last reply by Marc, -
- 1 follower
- 2 replies
- 541 views
Hi, I'm looking for how to change my temporary url I have to another "name.com" website. I already purchased the domain, but I can't find how to connect the invision forum to this website name anywhere in the control panel. Please help. Thanks!
Last reply by Marc, -
- 1 follower
- 3 replies
- 633 views
How to verify the ownership of the website to configure google search console or Bing webmaster?
Last reply by THETD, -
- 2 replies
- 715 views
I have Beginner license and I am not able to see the sidebar. Can anyone let me know how to enable the sidebar?
Last reply by THETD, -
- 1 follower
- 4 replies
- 848 views
How does one designate the CORRECT answer? eg:-
Last reply by kaptainrob, -
- 1 follower
- 5 replies
- 533 views
Hi, I don't know where to post this. I renewed this week my license and upgraded my forum. However, I am still unable to install plugins and apps from marketplace nor post threads in several forums. When is this re-enabled? Cheers, Ibai
Last reply by Jim M, -
- 1 follower
- 4 replies
- 1.2k views
Received a notice from Google Adsense that I need to remove their ad code on the login page because it doesn't contain any content. Is there a way to disable ad serving on a single page?
Last reply by Randy Calvert, -
- 4 followers
- 11 replies
- 1.5k views
Is there a way to embed Instagram links? It doesn't seem to work for me (instead I just get the regular link).
Last reply by David N., -
- 3 followers
- 1 reply
- 685 views
I'm trying to view page hits / page views for my forum for the last 12 months, broken down on a monthly basis. All I can seem to find is the last 30 days of page views.
Last reply by Marc, -
- 0 replies
- 585 views
Hello - My organization is considering launching our community on the Invision Community platform. We'd love to speak with a few SaaS organizations that have similarly launched their community on Invision to hear what the experience has been like. There are a few key takeaways we would like to learn about. 1. What has your experience been like so far? What works well? What doesn't? What should you have done differently? 2. What did you require internally to launch and support the community? Everything from technical to commercial and social. 3. For those of you who have paid for Invision Community services (i.e. training, support, etc), how was it working …
Last reply by SeanP, -
- 4 followers
- 7 replies
- 1.3k views
Please move this topic in corect section Can the default font and text size of the CKEditor text box be changed? Tell me how it will happen?? I want to change the CKEditor default font and size in my forum. My forum is hosted on self hosting.Please advise me
Last reply by Mark H, -
- 1 follower
- 1 reply
- 701 views
Hi, Hope doing well, i am unable to display products in category wise...can u please help me regarding this... when i open some products i am geeting error like this..i have attatched some file please look into this and give me some solution....
Last reply by Marc, -
- 3 replies
- 855 views
Is there any way to do this? I can block specific addresses, but I see no way to block everything but an approved list. I am being hit by an army of paid spammers in India. Since they are not bots, they get by the stuff aimed at bots. However, they do tend to use crazy email addresses, like bjack03dec@airlines-number.myftp.biz As a temporary solution I wanted to only allow a short list like gmail.com, yahoo.com, hotmail.com, etc. Yeah, I know I’d be blocking many legit people, but they are a tiny minority using company emails and such. Right now I just need a stop gap to stop this deluge, and this would help a lot.
Last reply by Gary, -
- 1 follower
- 5 replies
- 859 views
I'm converting from SMF, I've reached the final stage but haven't progressed in the requested information. Instead of SMF's file, I'm pulling directly from a database I've imported. My friend said he passed this place by random road before. But no matter what I try it always stays the same error. What should I do? Avatars vs. It's not necessary to pull it, even if it's not, it's fine for me.
Last reply by Marc, -
- 2 followers
- 6 replies
- 664 views
I just found over 500 notification emails in my Email Error Log, all from the past 2 days when Invision migrated my community to the Cloud. All of them read: Error: php_network_getaddresses: getaddrinfo failed: Name or service not known I checked my email settings and noticed that the Mail Delivery Method was still on SMTP with the old settings from my self-host SMTP info. I switched it to: Invision Community in the Cloud : Uses Invision Community servers to send emails. - It sent me a test email which I received as expected. Then I went to the Email Error Log and started clicking the "Resend Email" button on a few of the emails, including one that was ad…
Last reply by David N., -
- 2 followers
- 10 replies
- 1.2k views
I recently moved from self-hosted to cloud, which means many of my image links are now broken. To replace them, I need to somehow upload my images to my Invision suite again, do I use Gallery for that?
Last reply by David N.,
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