General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
Need assistance? 🤚
Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,420 topics in this forum
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- 1 follower
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- 370 views
Hi, i would like to grant specific users /group the permission for adding images from the gallery to a post. As Admin i'm allowed to but i cannot grant this to other users e.g moderators / staff. I cant find the setting in Admin panel for granting a user group these permissions. Could you please assist me in this case ? Thanks!
Last reply by Marc, -
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- 2 followers
- 1 reply
- 377 views
I can't find the link to open a ticket for support?
Last reply by Marc, -
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Hi, i plan to buy Invision Community software self-hosted version to run a download portal for files sharing and i have some questions: As i will need just Downloads app, can i buy just this module ? no need for forum etc .. I played with demo and i found that gamification system is great but I am interested in knowing if there is a possibility to separate the "lifetime earned points" from the "point balance." Specifically, I am looking for a feature where users can accumulate points over their lifetime within the system, but the "point balance" they can utilize for purchasing subscriptions or other items won't affect their overall rank or lifetime earned po…
Last reply by dali44, -
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- 2 followers
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Hi, how can I get a sitemap file of my clubs forum?
Last reply by Marc, -
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- 2 followers
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- 609 views
With todays phone cameras picture sizes will just get bigger and bigger. As people are, they don't tend to care about the picture size but jus upload their pictures as they are. To think that normal people will understand the concept of making pictures smaller is to hope for to much. Is there any way to automatically downscale pictures in IPB when they are uploaded? (I know that it's possible to set at maximum size when you upload the picture, but I'd rather resize them automatically – I believe in making it smooth for the end user.)
Last reply by acarlsson, -
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- 2 followers
- 7 replies
- 951 views
Hello Invision Community, I am interested in downloading a different websites Database for its content, how would I start to do so? I understand that there may be compatibility issues too. The site I am thinking of is definitely using an older version of IPB.
Last reply by Shawn RR, -
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- 4 replies
- 495 views
Hello, How can I prevent users from replying twice in a row? I don't want to merge the two replies; I want to restrict the second replay streak.
Last reply by Adriano Faria, -
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- 3 followers
- 13 replies
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I saw many times this error in the last couple of months of using CiC and at the same time, ic.com is also not available apparently due to ic.com also hosted on AWS cloud. Today it went down at 6:54 for over 32 minutes and came back a couple of times in between, even when it comes back and the loads the page intermittently, it is really really slow with more errors like 504 Gateway Timeout or For the whole time, status.invisioncommunity.com shows "Invision Community Platform (US)" as fully Operational at 100% even after an hour of the incident which is incorrect. Only invisioncommunity.com (web site and client area) under status page…
Last reply by Jim M, -
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The help guide doesn't indicate how long each of the items in the Our Picks remains on display. Is it related to when the tasks run? Is the per item promotion time dependent? Thanks.
Last reply by Jim M, -
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Hi. Where do I control access to the Block Manager? I have a Group that has access, where I'd like to remove it. Thanks.
Last reply by Marc, -
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- 1 follower
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- 338 views
Tried my site nothing and tried on the admin panel still nothing, and online you get some "sign in to some mystery account that l cannot find". Help!
Last reply by Marc, -
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- 2 followers
- 2 replies
- 611 views
I would like to make a complete backup of my forum in case of problems. What should I save? I imagine well on the database. The language file and theme. But then I don't know if there is anything else to do. Thank you in advance for your answers.
Last reply by Cerbere Styxx, -
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- 1 follower
- 2 replies
- 442 views
Hello, 🙂 In ModeratorCP/site moderation/Deleted content, you have all the topics members deleted. Is it still possible to specify the number of days after which these topics will be deleted for good ? Thank you ! 🙂
Last reply by SecondSight, -
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- 2 followers
- 2 replies
- 448 views
I want to add some badges to users on our community, for example a 1 Week badge for those that have been registered for a week. Is there any way to trigger a badge based on just the amount of time they have been registered? I can see I can do it when they log in and check then but there are a couple of problems with that, firstly I want to use it to encourage people to log back in in the first place and secondly it will then go an award that badge to the 20k+ people we already have registered for more than a week 🙂 There doesn't seem to be a "New Users Only" condition?
Last reply by Stuart Grimshaw, -
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- 2 followers
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- 688 views
Hi team, Recently the UE governtment changes your requirements about cookies acompliance. Now we should offer in our sites the option to Accept - Decline - Manage Preferencies about all our cookies used in our site. This functionality should accept or block the diferent cookies used in every visit. This blog resume this new UE requirements: https://www.insideprivacy.com/eu-data-protection/eu-supervisory-authorities-publish-new-guidance-on-cookies/ IC is not prepared to support these requirements and we must comply with them immediately as they are coming into force in most EU countries. We risk penalties of thousands of euros or dollars if we fail to do so.…
Last reply by Marc, -
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- 3 followers
- 6 replies
- 517 views
I kept seeing this kind of screenshots on this site. Please, can someone tell me what program or application is used to put this red arrow?
Last reply by Marc, -
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- 3 followers
- 6 replies
- 686 views
I am trying to translate this language bit "No notification List" but I'm struggling to comprehend even in English language what does that choice exactly mean. Is it the same like "Do not send me notifications"? But if it were then why a different phrase is used here?
Last reply by Jim M, -
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- 2 followers
- 4 replies
- 503 views
there is a lot of questions and answers on my forum. I would like to give my members the opportunity to "save" (or to add to their favourite) the discussions or comments that they really like and would like to read again later. This would allow them to take better advantage of the content on the forum. is there a way to do that ? thank you
Last reply by Marc, -
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- 1 follower
- 1 reply
- 481 views
Hello, I am looking for all steps I need to do to leave Invision Community. - have a sub domain set up, need to use that on another platform, anything that you need to do on your end? - how do I ensure I will not be automatically billed again? - how do I remove any and all traces of data from the past few years of attempting to build my community. and if anyone cares I can gladly explain privately to staff, why I wish to leave after spending money on this for a long time without successfully launching my community. thanks
Last reply by Jim M, -
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Rank system
by Sai5i-
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- 420 views
I just upgraded my forum from version 4.5 to 4.7. Everything seems to be working fine, except the rank system, which now labels everyone as "Newbie," including the Admins. Is there something I can do to automatically adjust the rank/achievements for each user appropriately?
Last reply by Jim M, -
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- 1 follower
- 2 replies
- 501 views
In the past I could view the number of views of a particular post. I have been somewhat out of the loop for the past several months (or longer) and haven't checked in a while and now this feature is missing. Is there some way to restore this feature or is there a different method to find the number of post views?
Last reply by bradybarrows, -
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- 2 followers
- 2 replies
- 436 views
I use Commerce for subscriptions only. Store and Support are on the deprecation list. Question: can I disable the three modules in ACP that I do not need? And then still have my subscriptions run without issues? Thank you.
Last reply by Sonya*, -
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- 3 followers
- 9 replies
- 821 views
Hello, I know there was a ton of threads regarding a dedicated app for forums. Considering how beautiful considered and built Invision Community v5 is, as well as advancements in technologies that have since been developed and incorporated, I'm wondering if anyone is considered or has already packaged up their community into a dedicated mobile or desktop app. I'm an Apple person, so my references will be on that their platform, but for example... I've seen several projects utilizing iOS shortcuts that allow you to go a step beyond a Web Clip to create something that feels almost entirely like a dedicated iOS app. Seems to make use of the Safari framework to simp…
Last reply by superaven, -
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- 1 follower
- 7 replies
- 614 views
I stumbled upon the staff notes feature while searching for announcements. Looking at the help guide, the explanation does say "when moderating content..." Would it be more accurate to say "when moderating forums or topics...?" I tried adding staff notes with other content, on pages, on events, and no luck. Just trying to understand. Thanks.
Last reply by TracyIsland, -
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- 1 follower
- 1 reply
- 457 views
I am trying to use Saved Actions from Forum app, but it seems only can be used by administrator? O I missed a configuration? Because I can not see nothing permissions related that feature. I have one Saved Actions created and it can be call use from Moderation Actions, but I would like my moderators can use it too.
Last reply by Adriano Faria,
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