Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- 2.4 Upgrade
- Last reply by Cloaked,
23,028 topics in this forum
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- 2 followers
- 15 replies
- 1.2k views
I'm having an issue where if I upload short video files directly into a new topic, when I view the topic on a mobile platform (I've tested Safari and Chrome) the video thumbnail does not appear. On my desktop browser it does. Is there a way to fix this? The topic in question: https://themeparkreview.com/forum/topic/47661-report-from-warner-bros-world-in-abu-dhabi/ Thank you in advance for your help.
Last reply by Marc, -
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- 1 reply
- 601 views
no giphys shown in editor its empty there any solution?
Last reply by Nathan Explosion, -
- 1 reply
- 488 views
following error attached doing a search on member email address ...
Last reply by Larry Kachadorian, -
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- 2 followers
- 3 replies
- 1.4k views
I'm having issues with a few people when trying to register on our site, or use the password reset. The below image is what people are seeing..... Could anyone advise how to fix? Thanks
Last reply by Owlsonline Admin, -
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8 hours ago, a poster named oscwilde posted a topic named "Adding your own samples from an external source" on my forum. Now when I search google for that title, I get 18 older, unrelated topics, some archived 13 year old topics, with that new topic name and member name?? Here's the new topic: https://www.logicprohelp.com/forums/topic/149087-adding-your-own-samples-from-an-external-source/ Here's the wrong Google search results: https://www.google.com/search?q="Adding+your+own+samples+from+an+external+source"+site:www.logicprohelp.com&rlz=1C5CHFA_enFR1005FR1005&sxsrf=APwXEddXZRVAK55-kVH25hq_sH8nS979cw:1685018739789&ei=c1hvZLHpL5CfkdUPnaWv2AY&am…
Last reply by Joel R, -
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- 3 replies
- 537 views
After upgrading to 4710 we are no longer getting emails when someone renews or pays for a subscription. Payment settings correctly list the emails but none are being sent to our designated email addresses.
Last reply by Jim M, -
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Just looking into a potential sign-in related issue related to iOS/iPadOS 16.5 and signed in to my own site in advance of an upgrade: That was actually an iPad being used there. iPhone reports fine though. Here's an entry from this site:
Last reply by Nathan Explosion, -
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- 2 followers
- 1 reply
- 538 views
I click on Manage this purchase: I click to change Licensed URL: I agree the terms and click Reset URL: Everything looks good: I go into the email which I have received: I click [Reset License URL] I am now back from where I started, URL is still the same ready to be reset: How can I fix this and escape this error?
Last reply by Marc, -
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- 1 follower
- 1 reply
- 382 views
We are experiencing issues with the Great War Forum as users and admin are not able to post content and Admin users are unable to access AdminCP. Posting here as I am struggling to establish how to raise a ticket for support. Thanks David A fellow Admin has now been able to raise a ticket so this can be ignored.
Last reply by Marc, -
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- 7 replies
- 711 views
When I log into IPB and try to upgrade I get the following error: If I update my php to 8.0 and go to my forum I get the following error: Please help! I seem to be in an endless loop here. I cannot upgrade to the latest version because I need 8.0 and if I upgrade to 8.0 I cannot load the current version of the forum to upgrade! What do I do?
Last reply by Randy Calvert, -
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- 3 followers
- 13 replies
- 1k views
Whenever you switch the sidebar position to left, all the side widgets will display first thing on small screens.
Last reply by Afrodude, -
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- 2 followers
- 6 replies
- 864 views
We are currently testing the new GraphQL API, but the authorization of the requests is always failing. We have changed the settings of our OAuth client to "Rest & GraphQL" in AdminCP, but it is not clear from the documentation how to send the access token. The usual method via authorization header (tested with and without Bearer Prefix) returns error "INVALID_ACCESS_TOKEN" and the header 'X-Authorization' with Access Token returns an "INVALID_API_KEY" error. Can anyone provide an example of a successful request to the GraphQL API? This is an example of a PHP script we used to access the GraphQL API (keys have been replaced for screenshot) …
Last reply by Stuart Silvester, -
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- 2 followers
- 8 replies
- 689 views
Good morning guys. As the title says, in the ACP panel, I only get the local ip's, but not the external ip's of the users. To what is due? Thanks. Regards.
Last reply by Marc, -
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CKE Editor
by Giray- 1 follower
- 11 replies
- 968 views
I screwed up. I wanted to upload a new button and uploaded a new 'empty' CKE editor instead. It is now gone from my installation. Any idea how I revert back to the standard IPS CKE editor? Thx.
Last reply by Giray, -
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- 9 replies
- 664 views
Hello, I have the problem when I click on my logo to get to the start page, I am redirected to a page that does not exist with the error: 2S100/1 How can I change that, for example on a newly created page? Thanks
Last reply by Jim M, -
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- 1 reply
- 517 views
Scrub that. I thought it seems that it was temporary error. It is up now. From: 4.7.9 To: 4.7.10 One addon - disabled prior to upgrade. Error message: 403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. Generated by cloudfront (CloudFront) Request ID: m9PKMOcBOAKAQWz13z6wyOfTDDuzjEg5NpWOKWyNYID_UE2…
Last reply by Jim M, -
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- 2 followers
- 18 replies
- 1.3k views
I'm trying to update to the latest software version, but it keeps telling me I need to fix my database by running these queries: UPDATE `ibf_core_output_cache` SET `cache_expire`=0 WHERE `cache_expire` IS NULL; ALTER TABLE `ibf_core_output_cache` DROP INDEX `cache_expire`, CHANGE COLUMN `cache_expire` `cache_expire` INT NOT NULL DEFAULT 0 COMMENT 'Unix timestamp of when the cache expires', ADD KEY `cache_expire` (`cache_expire`); I tried running the queries manually. But when I click "Check Again" it just displays the same message. I tried clicking "Fix Automatically", but that doesn't work either. Still displays that message. How can I get past this?
Last reply by Jim M, -
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- 4 replies
- 734 views
Hello, I can't log in to the marketplace from the admin panel of the test version of the site. A message appears stating that you need to contact you. Thanks for reply in advance.
Last reply by kreosam, -
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- 1 follower
- 7 replies
- 1.3k views
Hello, I have updated web site to last version 4.7.10 and PHP 8.2, but I can't use feature : rebuild existing content. Error 1S111/1 You do not have permission to do this. And I can't create a support ticket. Can you help me ? Best regards.
Last reply by Marc, -
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- 1 follower
- 4 replies
- 891 views
Hi I'm getting this error when I try to search members by their email addresses. This is a facility I use a lot. Any help is appreciated. Best wishes Alex
Last reply by Alex Duffy, -
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- 1 follower
- 15 replies
- 1.1k views
After upgrading to latest and php 8.1.x I get this error when I try to add a new article in my news page: Any suggestions?
Last reply by Jim M, -
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- 2 followers
- 3 replies
- 505 views
I have a category that has fluid view enabled. All forums in that category have default sorting set to Start Date. Still, the default sorting on the Category remains "Recently Updated" How can I change the default sorting and force the reset to that sorting for users? Steve K.
Last reply by Marc, -
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- 2 followers
- 6 replies
- 1k views
Hi there, It appears that the live topics option is loaded to the platform, however, when in the Moderator CP, there is no link for the Live topics option. Is there anything I need to do, so that we can start using this feature?
Last reply by HRN-Admin, -
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- 3 followers
- 2 replies
- 652 views
Since the upgrade we did, going from ICS 4.6.8 to 4.6.10 and then 4.7.10, on May 15, we noticed that new registrations appear 3 times in the Member list, and upon checking the database, the same is actually true for the core_members table itself. IOW, since the upgrade, every new member registration creates 3 new members with exactly the same data. Any idea what is going on here? Thank you in advance. Kind regards, Wim
Last reply by wimg, -
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- 1 follower
- 2 replies
- 592 views
Hi guys, I have one license on my account that I no longer need and I don't want it to auto-renew. I can't seem to find a way of ceasing the license in question via the client area. How can I do this please?
Last reply by Dave MacDonald,
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