Technical Problems
Run into an issue and need help from the Invision Community Team?
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Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,923 topics in this forum
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- 3 replies
- 581 views
I have a user who pays for an annual subscription via paypal. Even though he's never missed a payment, the ACP shows his subscription as inactive. Paypal shows it as paid and active. How can I fix his account to be active and update it so it expires on the correct date?
Last reply by Stuart Silvester, -
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- 10 replies
- 759 views
Hi, I upgraded to v4.7.9 and all my subpages are now blank. The main page and AdminCP load, but nothing else does. There are no errors showing anywhere and I do not have any 3rd party add-ins. PHP 8.2.5 Any thoughts on what I can do?
Last reply by Andrew Fox, -
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- 2 followers
- 14 replies
- 974 views
Hello, i updated my products with a new pricing. But somehow now all orders fail when the customers are trying to pay via PayPal. What could be the problem here? "There was a problem when processing the payment...."
Last reply by Marc, -
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- 2 followers
- 3 replies
- 665 views
Hello, see screenshot, the floating ad overlays the PM popup. Best, Michael
Last reply by sound, -
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- 2 followers
- 2 replies
- 439 views
Our current articles setup - all articles submitted by members need to be approved a member submits an article the admin edits the article and schedules it to be published 24 hours later the admin then approves the article (this can only be done via the front end) though the article is still awaiting publishing and so should be still hidden after approval - it now shows to all but still has the 'clock' icon showing awaiting publication therefore it appears that when the admin 'approves' the article the system is setting the wrong permissions on the article causing it to show to all
Last reply by sound, -
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We have a user with one active subscription according to their customer profile but who appears twice in the ACP's active subscribers list (should be easy to spot if you access our ACP - I can provide specific links and screenshots if you convert this to a ticket). They're only paying for one subscription, as far as I can tell, so it looks like the list pulls from a different data source than the customer profiles and the list's data source is incorrect. I'd like to correct the inconsistency and see if there's a bug here that can be fixed in a future release (or perhaps already was). It's unclear how Commerce got into this state and how to fix it, which is why I hope…
Last reply by Marc, -
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- 2 followers
- 4 replies
- 725 views
Hey, It is not possible to pay on the site using PayPal - shows the following error I downloaded and installed the patch through the ACP but it still didn't solve the problem (The problem started after upgrading to 4.7.9) What to do???
Last reply by Marc, -
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- 1 follower
- 2 replies
- 546 views
Last reply by Marc, -
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- 4 replies
- 657 views
Hello, I am using the default theme and I see this weird behaviour... Any part of the site has the ok size for the logo right here: But when I am in the "discovery" part of the site with the activity stream, the logo is wider !?! Is there something I am missing ? Thanks,
Last reply by Randy Calvert, -
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- 1 follower
- 6 replies
- 959 views
How long are payouts supposed to be "processing" after a payout is sent? So far all payouts since the update are still processing despite funds already being sent.
Last reply by Daddy, -
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- 1 follower
- 4 replies
- 712 views
Hello, I have updated web site to last version 4.7.9 and PHP 8.1, but I can't use feature : rebuild existing content.
Last reply by Stuart Silvester, -
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- 2 followers
- 6 replies
- 809 views
In the past, the spammers registered but because of the magic power of invision they could not post. Now we are getting 100's of posts that have to be deleted. Is there a good way to stop those again?
Last reply by Arthmoor, -
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- 1 follower
- 8 replies
- 673 views
Hello, Since the update I notice an inconvenience, when I create a new topic in a blog in v4.7.9 I can not put a date earlier than the current date how to change this limitation that did not exist in version 4.6 ?
Last reply by Randy Calvert, -
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- 2 followers
- 11 replies
- 681 views
I've experienced this a couple of times on my iPad and also on my iPhone. A comment is added as a reply to a topic, and I can see that comment appear as being posted "6 minutes" ago on the topic list (the comment was actually posted 15 minutes ago). Yet when I click the "6 min" link it takes me to the first post of the topic and I can't see that last comment. I can access the last comment as expected from Chrome on my Mac. Another time on my iPhone I received an email notification that a reply had been posted to a topic, I clicked the link and could not see the reply. The reply appeared as expected on my Mac. After a while (15 or 20 minutes) I end up being abl…
Last reply by David N., -
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- 1 follower
- 4 replies
- 564 views
Hello, I took note that you are going to remove the support module in the eCommerce, how can I export all messages in text format with IP and mail?
Last reply by iProxy, -
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- 2 followers
- 8 replies
- 714 views
Hi guys. It's a great idea for push notifications for ISO and iPhones, however the Default browser for ISO-Safari do not supporting this....or Im missing something?? Plus, is there any chance you will increase max files size for upload so we can share screenshots etc as atm its very limited ?? https://we.tl/t-74MkfSqMAF
Last reply by Stuart Silvester, -
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- 1 follower
- 5 replies
- 608 views
Hello, We have disabled all rights for guests, who can only access the communty. Nevertheless some can write and publish without being registered as members. Could you help us find out why? Thanks
Last reply by Nathan Explosion, -
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- 1 follower
- 4 replies
- 642 views
Hi all, I am starting to grow content on my forum through RSS imports of articles from our football club website (we are a supporter's forum). Images from the RSS import are all imported and saved as attachments. The issue I am having is that these images are not being shown on the front page so it is just showing as a load of text, can anybody help me to get images shown? Here is a link to our page: Up The Shakers Home - Up The Shakers if you click an article you will see images but none are showing on the front page. It makes it look very boring. Thanks for you help! Dean
Last reply by Marc, -
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- 1 follower
- 1 reply
- 553 views
Please delete my test site in my client area! I have no test site! regards
Last reply by Marc, -
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- 2 followers
- 4 replies
- 508 views
I'm trying to mark as solved a topic with one single post. The poster edited his post right after posting to add his solution. Can I not mark it as solved?
Last reply by David N., -
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- 2 followers
- 29 replies
- 1.9k views
I had a member complain to me that their replies to messages were disappearing. I didn't know what that was about but it happened to me this evening. I had replied to a private message about a week ago, and this evening I noticed it had disappeared. Any help on this would be appreciated.
Last reply by Marc, -
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- 1 follower
- 17 replies
- 1k views
How to open a support ticket ? When I want to rebuild the index of the website I have this message : If I click on support I am redirected to a page that does not allow me to open a private support ticket.
Last reply by iProxy, -
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- 6 replies
- 935 views
Hi there, we've been getting this prompt to upgrade the systems for a while now for our Forums (http://www.karaholic.com/forums/). I'm a completely IT noob (we no longer have an IT admin to take care of this stuff) so I've been holding off on proceeding. However when I tried to do it, I got this error message and I'm not sure if I understand it correctly. Does this mean that if I proceed to upgrade, we'll lose the Forums? Like it will be disabled completely? Is there any solution to this? Any help is much appreciated. Thanks!
Last reply by KARAHOLIC, -
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- 3 followers
- 9 replies
- 795 views
Ever since I installed the Commerce application to my Invision community, I have been seeing a popup in my AdminCP saying there are errors with system tasks. Upon inspection of the tasks list, these are the two which are failing: Commerce monitorEvery Commerce expectedOutputMonitoring If I run these tasks manually then the same error is returned. They have never successfully ran. I have v4.7.9 of Invasion Community with PHP 8.0 installed and have tried the following: Clearing system cache via Get Support page in AdminCP Disabling all customizations This is the error in the system logs (note - removed the directory path) EX0…
Last reply by Jim M, -
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- 7 replies
- 733 views
Hi, I have just started a membership drive, got a bunch of subscribers but noticed the transactions were not processing. I have already applied the latest patch to the community (a week ago). I tried subscribing and I got this error: This is appearing in my system logs: Error: Call to a member function setQueryString() on string (0) #0 [host_path]/applications/core/modules/front/system/ajax.php(483): IPS\Notification\hook28->getData() #1 [host_path]/system/Dispatcher/Controller.php(107): IPS\core\modules\front\system\_ajax->instantNotifications() #2 [host_path]/system/Dispatcher/Dispatcher.php(153): IPS\Dispatcher\_Controller->e…
Last reply by Mick23, -
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