Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 15.1k posts
- 8 followers
Problems related to your server or other classic, self-hosted edition issues.
- Restore attachments files
- Last reply by abobader,
22,846 topics in this forum
-
- 1 follower
- 1 reply
- 235 views
Hey guys, Been trying to create a new DB template. but I can only add a new template for a Database that uses Categories... I don't want to use categories. I want to use that template on a page with a DB without categories. How do I create that? It used to be in there, but is has been removed...
Last reply by opentype, -
- 1 follower
- 4 replies
- 241 views
Good evening all, Some members are having issues uploading certain images (Not all images cause this!) to our gallery. The image will go through the loading process, and right as the user clicks to finalize the upload, the entire site hangs and generates about 500 pages worth of text in this format: Any help would be greatly appreciated! Regards, Alex
Last reply by AlexWright, -
- 0 replies
- 225 views
I have a test board, and I am creating an App for my business that I would like to manage through IPB. I am creating accounts for testing, however the IPS Spam Service eventually kicked in (after about 15 account creations). Now, when I disabled the spam service I get an error saying "account has already been created" even though the account does not exist before I hit "Create my Account". However, the account is added after I hit "Create my Account" but the front end screen shows the error in which I took a screenshot of. I believe the error screen is loaded from the function "_createMember". Account creation was working fine before the spam service kicked in. …
Last reply by chopin, -
- 1 follower
- 3 replies
- 261 views
We'd like a way to enable certain groups to be able to hide their profile from view and from the member's list/search results. So they have a "Hide my profile" option and Admins have the ability to decide which groups have this ability. Is this possible?
Last reply by MeMaBlue, -
- 1 follower
- 9 replies
- 518 views
I upgraded from 3.4.9 to 4.1.19.2 and when I'm looking at avatars in the ACP, most of the users avatar images are broken. Some users have their avatars that uploaded to the site. I'm not exactly sure if these users had gravatars before the upgrade but it seems like every single person I see with a broken avatar image is set to gravatar. I did a database backup before I upgraded. Where can I check if a user had a gravatar before the upgrade?
Last reply by Vanrau, -
- 1 follower
- 0 replies
- 274 views
I need to put the video as the default or hide the other search options
Last reply by ric4rdo, -
- 1 follower
- 4 replies
- 270 views
Hey folks! Pretty simple problem, but can't find the solution. I am running a contest on my forum and use the Pages app for some hidden content. Back before, there was an option to prevent certain user groups from seeing the Who's Online? list, including what each person was viewing. I'd like to replicate that once again; however, there's only an option to totally prevent a group from seeing who's online. I'm hoping there's a PHP snippet someone might know on disabling the activity view to certain group? Here's what I mean: Notice that viewing topic link? I was hoping to remove that. Many thanks!
Last reply by CP_User, -
- 0 replies
- 229 views
Hi, I would like to replace a string directly in the database. So I am using this code in phpmyadmin: In the past, this code was absolutely no problem. Now, I'll always get an error message -> token mismatch Does somebody know what the problem is? Many thanks in advance!! Best wishes Mark
Last reply by mark007, -
- 0 replies
- 189 views
This has become a weekend activity for me again. That is, having to re-enter the license number every weekend. Yes, it's just re-entering and off you go but still, we don't even know why this happens. I'm running 3.4 and I know IPS don't like us still running that version. But if I open a ticket they'll tell me that's because my version is old (Done it already some time ago before a similar problem affected many people and was solved subsequently... also for me among all). However, the fact that this is a problem that goes by periods of times, sometimes yes, sometimes no, and has solved itself, tells me that there must be a solution, and it's not just a matter that n…
Last reply by PPlanet, -
- 0 replies
- 232 views
Hi, I'm running the latest version of IPS, and I'm having some issues which have frequently. First of all, I'm getting this problem: https://gyazo.com/2cef0825c51b9e47f569f215f5833d88 You cannot click on any button like post thread, reply to a thread, or any of these. Sometimes shoutbox won't load too. Another problem I'm facing right now is when people are trying to register I'm getting this error: https://gyazo.com/057337b01039026c906812dfefd04068 Can someone help me please? Thanks,
Last reply by Rashed Ahmed, -
- 2 followers
- 13 replies
- 937 views
Just set up a new forum and anyone who has registered with either a outlook / Hotmail or icloud email address are not getting the validation link to click. Gmail appears to be fine, but the above simply do not get them. I have had 60 sign ups in 3 days andevery one with the above address has not got a validation. Anyone any ideas ?
Last reply by gabs007, -
- 12 replies
- 360 views
trying to figure out the proper way to code a change to a link. So the current code is: <a href='{$member->url()}' data-searchable> What I would like is to add this to the end of the url "/&tab=field_core_pfield_31" But thus far every attempt I made has ignored what was added. Appreciate any help you can offer
Last reply by Zephers, -
- 2 replies
- 299 views
Forums are in domainname/forums/ and I obviously want links to other sites to open in a new tab/window. So I use that setting, but it seems that it applies to everything outside /forums/ including stuff on the same domain that is in different folders. So I'm just throwing the question out there to see if anyone knows if it's possible to somehow alter that setting so that it opens links on the same domain name in the same (_self) window.
Last reply by Dave58, -
- 1 follower
- 1 reply
- 269 views
Standard session time is 30 minutes, right? How to change for 90 minutes?
Last reply by AndyF, -
I currently manage several sites using whmcs and wonder if its possible to convert client details over from whmcs to IPS Commerce hosting? Ideally if there was a way to also copy their subscription id over that would be awesome as then the clients wouldn't have to cancel and signup again etc.
Last reply by AndyF, -
- 2 followers
- 8 replies
- 253 views
Hello everybody, how is it going? I was wondering if you could possibly help me in restoring the bar with the social network sharing links, please. I am refer to those missing in the red box that I placed in the image attached. The icons were there but I probably disabled them by accident and I really don't know how to restore them. Your help would be great, thank you so much!!!
Last reply by sofos, -
- 2 followers
- 7 replies
- 319 views
Is there a way to upload a high resolution logo, when I view the forum on my phone the logo looks blurry as the image is uploaded at desktop size and not doubled for high dpi displays? Also what is the 'sharer image'?
Last reply by gavpedz, -
- 1 follower
- 3 replies
- 222 views
http://prntscr.com/ez2a3q Picture ^ Some of the members post are this random cream colour not sure why.. Any help would be appreciated cheers!
Last reply by Danny Prescott, -
- 0 replies
- 316 views
When a member registers using a username that is added to the "bad word filter" they register as ******* Is there not a way to make the bad word filter and banned usernames shake hands without having to manually adding all my bad words?
Last reply by Daddy, -
- 1 reply
- 509 views
Can someone tell me what default files need to be CHMOD to 0777? I'm still waiting for support to get back to me, and I thought there use to be a default list somewhere.
Last reply by LiquidFractal, -
- 1 reply
- 213 views
Hello, was curious if there is a way to re-size a members screen name on posts made? specifically the name, if too long, will be wrapped down below. any way to change that? also, if i just reduce the length allowed, members that exceed that, what will happen? screen shot for reference...
Last reply by Morgin, -
- 1 follower
- 0 replies
- 315 views
I believe moderators and admin have the ability to see the notification on a post where a user was banned as a result of it. Can that be made visible to everyone else? It would be useful, without having to manually note it on the post, that something was not acceptable and a ban resulted from it.
Last reply by rllmukforum, -
- 1 follower
- 0 replies
- 207 views
Hello, I am having a bit of a nightmare today. Could you please help me with another issue? When members try to edit their posts, they get an error message at first (see image attached) that says that they can't edit the post. Then at the second try they can edit the post and the editing appears fine. Why do they get this first error message? Thank you so much for your help!
Last reply by sofos, -
- 6 replies
- 274 views
On our website we have a youtube video that we would like to start automatically when someone visits the website. You can see here - Our Website I have been however unable to get it to start automatically. When we insert the ?autoplay=1 as required and save nothing happens. We revisit the code to find that the code for autoplay has been removed and thus preventing this from working. Do anyone have a fix, work around or solution. Thanks Rob
Last reply by Rob Pearson, -
- 0 replies
- 242 views
I'm trying to embed my YouTube channel's live chat into a post in an iframe using the following instructions: I tried it while a live stream was running, as the instructions say it will only be available during a live event. However I can't seem to get it working. Does anyone know how to do this?
Last reply by Aramaech,