Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,923 topics in this forum
-
- 1 follower
- 7 replies
- 502 views
Hello, I would like to know why I can't find a certain theme or other on the market of my forum?
Last reply by Marc, -
- 2 followers
- 4 replies
- 416 views
Hello, recently i had some troubles with the board not responding with the error EX0. googled and found to look into the systemlogs... well i did look into them but what am i supposed to see there beside a massive amount of lines? is there anything that shows to search in which direction when something happens?
Last reply by Marc, -
- 2 followers
- 10 replies
- 901 views
How do we find the list of gift card sold along with their voucher codes?
Last reply by Marc, -
- 2 followers
- 4 replies
- 440 views
When I replace the reaction icon for Like in AdminCP with this icon: then reaction button disappear in forum replies. It's there when I hover over the place it should be. But it is not visible without hover. What is wrong with this icon?
Last reply by Sonya*, -
- 1 follower
- 5 replies
- 1.1k views
A renewal is due now but due to the price hikes, I need to cancel downloads and priority support since one I have never used and the other I cannot use anymore. How do I go about doing this?
Last reply by David.., -
- 1 follower
- 6 replies
- 562 views
So I was viewing my forum with a test account and I noticed that whatever threads I edited with my administrator account and even though I checked the box to not show that thread or post has been edited but my dummy account is still able to see that I edited. Any ideas?
Last reply by Marc, -
- 4 followers
- 7 replies
- 568 views
What is the best way to prevent Zalgo Text strings from being used as they break the formatting of the board? Ẕ̷̧̨̡̢̡̡̢̧̨̣̼̬͚̩͓̖̱͇̺͙̥̰̹̗͍̜͎̫̭͚̻͕͖̲͓͉̱̳̫͕̞͓͇̩̬͇̤̜͚͔̣̯͎̟̖̮̗͖̫̟̗̘͎̤͖͙͇̝̻̘̝̱͍̼̝̱͖̻̣͕̩̹͙͓̘̤̰̰͖͙̘̲̗͎̿͌̄̀͗͌̇͗͗̍͛̀̍̌̎̾̽̃͛̈̑̽͘̕͜͜͜͜͜ͅͅͅͅà̷̡̧̨̧̡̧̨̢̨̡̢̧̨̢̨̛̛̛̛̛̭̰̳̜͙̖̳̪̦̟̠͎̳͕̫̫͓̜̙͓̬̹̙̗͙̯̮͖̫̰̙̱̻͕̗̭̗̰̺̺̣̪̹̙̥̥͕̲͎͉͇͚̬͖͓̪̙͕̗̬̞̗̹̞̥̩̝̬̙͇̦͎͇̼̪̱͇̠̳̙̘̖̲̰͙͚̬͈̻͈͖͇̝͙͚̭̿̌̈́̿͗̓̿̅̋̎̒̒̉̾̌̈́̅̐́̈̎̈́͋̅͆̋̆͌̈́̈́̓̆̇̊͛̐͑̀̋̿̂͊͑͐̓͗̑̔͋͗̈̃̈́̂͒̇͌̓̔͌́̒̈́̐̃̓̎̄͋̽̇̈̿̋̒͊̾̑̂̾̀͆̌̃̉̂̍̅̉͑̈́̈͗̈́̓̈́̇̀͂́͆̀̑̅̾̓̈́͌͗̋̄̔̂͛̉̅̐͋̓̉́͗̅̀́́̉͆̇̂̔͆̈́̍̇́̑̆̄͑̑̔̑͑̈͐̓̉̾̈́̎̿̍̐͐̽̔̽͒̂̈̀͒̄̀̔̈̅̽͑̂͂̽͋̈́̇̊̾̏̆̉̇̓͋͛͛̇͊͌̓͂̑͛̄̆̕͘̚̕͘̕͘̚͘̕͘̕̚͘͘̕̚̕͘͘̕̚͜͜͜͜͜͝͝͝͝͝͝͝͝͝͝͝͝͝͝͝͝͝͝͝ͅͅͅͅͅͅl̸̢̛̛̛͉̻͓̮̜̦̮̼̯̻͉̰͒̄̀͆̊̄̄́̎͒̃͆̾̑̀́̽͒͛̏̀̆̊̑͐̏̔̒̀̔̇͋̑̀̀̈́͛͑̇̈́͆͐͆͆́͌̐͑̃̃̈́̏͝͝͝͠…
Last reply by Thomas P, -
- 2 followers
- 6 replies
- 782 views
I've been here since January 4 and spent a lot of money within 20 days on both your software and marketplace. I like your software and love the addons from the marketplace, they're great. But your support is the most awful I've come across in a pretty long time. It takes literally 10 full days to finally get an answer on my problem on what exactly went wrong with a purchase I made only to be faced with the same problem again, after being told to purchase it again. Now I'm at the same stage I've been at 10 days ago - I don't have access to what I bought and will probably wait another 10 days just to get the same answer again. I'm honestly considering an alternative wa…
Last reply by Lindy, -
- 2 followers
- 3 replies
- 676 views
When creating a new member in AdminCP, I can disable Set a password? When creating a member via Zapier, I must provide a password. I have to type it in. The same password for all users created via Zapier? 😨 What I was expecting: providing a source field where password is saved leaving it empty for the case shown on IPS screenshot above Can you please look into it? Is it how it is supposed to work or a glitch? Thank you!
Last reply by Sonya*, -
- 1 reply
- 282 views
Hy all, i get this message when i try to login in my Marketplace Account trough my ACP: But that did worked a few days ago. What can i do? Kind regards
Last reply by Jim M, -
- 2 followers
- 5 replies
- 602 views
I got my API approved by twitter, they gave me the keys and I filled the fields.... I now see the twitter, login button, but does not work... Also, Twitter is not linked linked in profiles and I dont see the ability to share content on twitter either. Would really appreciate help. My community link is: circle.thestateofbison.com
Last reply by Marc, -
- 1 follower
- 3 replies
- 913 views
Hi, For the whitelisting of URL remoteservices.invisionpower.com my hosting provider is asking for IP detail of destination server. Invision Team could you help me in this regard?
Last reply by Randy Calvert, -
- 1 follower
- 2 replies
- 718 views
Whenever I include a block on the side bar of a club blog, the same block gets added to all the club blogs. Is there a way to have blocks specific for each club, with information from that particular block? Help is appreciated
Last reply by Manuel Molina, -
- 1 follower
- 1 reply
- 316 views
Hi, We recently set up an RSS feed to import calender events into our forums, but somehow the timing always gets messed up to show 5 hours earlier than the actual event time. I'm in New York and I guess the system is assuming that it needs to add 5 hours to adjust to our time zone. How can I get rid of this adjustment?
Last reply by Marc, -
- 1 follower
- 3 replies
- 575 views
Upgraded to the latest version and I am seeing this error in the log. There are over 460 of these. --------------------------------- Could not write to Store-FileSystem (currentImageProxyRebuild) Backtrace #0 /home/customer/www/buffalorange.com/public_html/system/Data/AbstractData.php(108): IPS\_Log::log('Could not write...', 'datastore') #1 /home/customer/www/buffalorange.com/public_html/system/Data/Store.php(245): IPS\Data\_AbstractData->__set('currentImagePro...', Array) #2 /home/customer/www/buffalorange.com/public_html/applications/core/extensions/core/Queue/RebuildImageProxy.php(136): IPS\Data\_Store->__set('currentImagePr…
Last reply by Marc, -
- 2 followers
- 1 reply
- 445 views
Every once in a while we encounter an issue where the time zone appearing on the forum for our members does not match their real time zone. There used to be a way for me to manually update a member's time zone in their profile (instead of having their time zone automatically detected), and that would resolve the issue in most cases. I can't find that option anymore-- is there a new place where I can manually update a member's time zone?
Last reply by Marc, -
- 4 followers
- 3 replies
- 1.2k views
I am new to this software, so I am working on a steep learning curve. I have searched this topic with little success. I would like to setup a store, using my amazon affiliate links instead of selling physical inventory. I know some other e-commerce software is set up to do this, but I don't yet see an easy way, nor an add-on, that would easily do this. Am I missing something, or does this feature or ability not exist?
Last reply by Marc, -
- 2 followers
- 4 replies
- 596 views
I would like to set up a blog in main menu, where only the community administrator can post articles. I have been going back and forward to databases and pages, and dont seem to get it right. I know how to add something to the manin menu, but not to set up a page where I will be creating the blogs. I wan to name this section Top Stories. Can anyone provide advice? I searched for this topic but couldnt find a discussion on this. Thank you.
Last reply by Marc, -
- 2 followers
- 3 replies
- 1k views
Hi there, What is the difference between suspending and cancelling a subscription. One of my customers just asked me, and I can not find it in the documentation anywhere. I would expect their account to revert back to its pre-subscription state. Thanks, Adam.
Last reply by Marc, -
- 1 follower
- 2 replies
- 1.6k views
Here what they are asking me on an email they just sent me today. What should I reply? I am not that technical. Appreciate help. ---------------------------- Hello,Thanks for your response. We still need some more details for our review of your Twitter developer account application. The information we still need includes: The core use case, intent, or business purpose for your use of the Twitter APIs. Please note, “business purpose” in this context includes uses not necessarily connected to a commercial business. We require information about the problem, user story, or the overall goal your use of Twitter content is intended to address…
Last reply by Manuel Molina, -
- 5 replies
- 1k views
Followed this guide to to force HTTPS on the website, but every time I do it creates a "too many redirects" error in the browser. Host confirmed the SSL Certificate is on the server and doesnt expire until March.
Last reply by Daniel F, -
- 2 followers
- 11 replies
- 1k views
Hello, The post-a-link-auto-embed-the-video facility is really neat on Invision but seems (understandably) designed for common 16:9 format videos. Posting 21:9 (ultra widescreen) format does work but Invision leaves a lot of unnecessary white space around the embed (top and bottom). Is there a way to solve this (besides the facetious)? Many thanks.
Last reply by PoC2, -
- 5 replies
- 670 views
Hello, I would like to know how I can display the image "under construction or under construction" for visitors? I know it's with an html file but I don't know how to do it. Could you help me ? I thank you in advance for your help and wish you a good day. Cordially.
Last reply by Randy Calvert, -
- 1 follower
- 2 replies
- 568 views
I was wondering if there's a way that when a member creates a help topic on a forum that it's only seen by them and the staff? Some members might want to complain about another member's behavior and they might not want it to be seen and I'd rather that happen on a thread than receiving a private message. I tried searching on here but didn't find anything. Thanks
Last reply by Greek76, -
- 1 follower
- 4 replies
- 514 views
Does anyone else get this issue? See how it cuts off the top of the mini profile peek? Or know how to fix it?
Last reply by StevenT_505811,
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
