Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
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Problems related to your server or other classic, self-hosted edition issues.
23,026 topics in this forum
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If a topic is mod queued because the member has content moderation enabled, or if a post within an existing topic is mod queued by the profanity filter, the member's post count is not incremented. However, if a new topic gets mod queued by the profanity filter, the member's post count is still incremented. When the topic is approved, their post count is incremented a second time, and any subsequent approvals also result in additional post count increases. To reproduce: Add a word to the word filters, and set it to require moderator approval Check your current post count ($n) Post a new topic containing the banned word, so it becomes mod queued …
Last reply by Marc, -
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- 2 followers
- 2 replies
- 797 views
Filter and sorting by functions on database listing templates are weird. Create a custom field Yes/No on the database and Allow filtering. Add a filters block to the page. Make your selection in the filter block and click Update Select in SORT BY menu another sorting The filter is still set, but is now no ignored See a video to understand the bug: screencast-invisioncommunity.com-2022.04.18-10_39_34.webm
Last reply by Marc, -
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- 1 follower
- 3 replies
- 369 views
I've noticed this on my board, and now I just experienced it on this board as well. I just received a Push notification (Chrome browser) "Your topic was solved!". Clicking it loads the following "Sorry — Page not found" page (the preview here looks correct but if you click the topic title or the arrow icon you'll see what I mean). By comparison, clicking the same notification in my notification pop-up menu on this site loads the correct page:
Last reply by Marc, -
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Hi, Have managed to create a forum section specifically to keep certain organisations away from each other, but am now just left with looking to hide the 'X Joint the Community' or 'x Started Following' or 'x has been renamed to' style messages. Can someone point me to where this would be. Many thanks
Last reply by Marc, -
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- 3 followers
- 15 replies
- 1.1k views
Setup download attachment for Members, but it's can't download. Anyone had issue like me and how to fix this?
Last reply by Marc, -
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- 2 followers
- 4 replies
- 555 views
history_spam_defense_5 should translate to " Spam Defense checked and returned score <code>%s</code> - moderator approval required on posts." or something like that.
Last reply by Marc, -
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- 1 follower
- 2 replies
- 733 views
If for some reason you want to delete an OAuth authorization it seems it can't actually be done. See below for illustration: If I click on "View Details": The following screen appears: If I click on the "X" button as shown the following screen appears: I click on "OK" and the following screen appears: The authorization "appears" to have been successfully deleted. View the member's Oauth Apps and it shows there: The "View Details" screen shows it back again: So, it appears deleting an OAuth authorization actually doesn't delete it. This behavior shows up in ver 4.6.12.1 and 4.7 Beta 3
Last reply by Marc, -
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- 2 followers
- 2 replies
- 1.2k views
Is it intended to use the achievements system (with badges), but to not use ranks? I don’t see an option to deactivate ranks. I tried to simply delete all ranks but it still shows in this awkward way:
Last reply by Marc, -
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- 4 followers
- 7 replies
- 781 views
I encounter an issue, where a group with the enabled forced anonymity in its settings doesn't make the assigned user invisible. It only allows that user to incognito browsing other users' profiles. And that's it. In widgets, in the user's hoverCard and profileHeader he is still visible to Anyone with his nickname presented and with the Online status shown. The user tried to log out and to log in again. Tested on a default theme without any modifications on the latest IPS version (4.6.12.1). Doesn't matter, whether it is a primary or secondary group. Tested as on users with several assigned groups (all other assigned groups were with the disallowed anonymity) and as o…
Last reply by Marc, -
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- 1 follower
- 3 replies
- 534 views
Just update my test forum from beta 8 to beta 9 and found these errors in the System Logs. These columns never existed in the core_statistics table of my database, should they have?
Last reply by Marc, -
- 2 followers
- 3 replies
- 652 views
I use the Members block to show members with the latest activity. How can I exclude (spam) registrations where member has not yet responded to registration validation email, from the block? See an example below on the screenshot, where a potential spammer is not approved but shown in the block.
Last reply by Marc, -
- 1 follower
- 4 replies
- 869 views
I want to link my discord server to the website and make the discord server private for my customers only, how do I do that?
Last reply by Marc, -
- 1 follower
- 6 replies
- 383 views
https://www.setxsports.com/ip/topic/240082-2022-setxsports-team-preview-template/p Please look at this and explain why this page is broken--It looks fine when we hover over the title on the title index, but when we click on the page, it is broken This post is being generated by zapier, so maybe its an issue there? Or is it an html issue? Thanks so much
Last reply by Marc, -
- 2 followers
- 6 replies
- 712 views
On my page I would like that when a guest clicks on a category in the download section that a customized message appears. At the moment it's this one here : Were can I change that message ?
Last reply by teraßyte, -
- 8 replies
- 869 views
hello, i jjust open my forum and see this pop-up in my forum, may be this is the report or some thing from the moderator or i don't know but i didn't see any option to close this . what is this is this some new feature or any bug
Last reply by Jim M, -
- 1 follower
- 4 replies
- 621 views
Hello, To where does the mail box the Contact Us button lead to? to the mailbox configured in the ACP on Email Settings? Can i change only the Contact Us mailbox destination? 10X
Last reply by Jim M, -
- 2 followers
- 12 replies
- 778 views
Just updated site to version 4.7 and it recommended I update to PHP 8.0 from PHP Version 7.4.29 that is currently running. when I switch it to PHP 8.0 the forum fails to load. UnityHQ Community Forum is the site. When I check for errors in the logs nothing shows up. Site comes back online when I revert it back to version 7.4.29. Anyone have any ideas as to what could be the issue?
Last reply by Jim M, -
- 1 follower
- 9 replies
- 591 views
Front end shows approx. 2 million posts, but the forums_posts table contains only 1564317 rows. Do we have a problem?
Last reply by Canis, -
- 2 followers
- 35 replies
- 1.4k views
We attempted an upgrade of the system and realized backup was not done. So, we initiated backup and wanted to resume the system upgrade. By the time backup is completed, the upgrade session was timed out. Now, we are unable to login to admin console to upgrade and site is also down. The system is throwing invalid password error. Appreciate your immediate support as the service is completely down.
Last reply by Jim M, -
- 1 follower
- 5 replies
- 1.1k views
Hello, A member just contacted me to report an issue when paying for a membership. The payment was done with stripe and it went through because I got the email from Stripe. The new secondary user group was not assigned after the purchase and the client told me what happened. See below his explanation. Could you please let me know what was the problem, if it was a temporary glitch or there is something wrong that could be repeated in the future? The invoice number is 1315 ----- user explanation ----- When doing the payment the bank asked for third confirmation - it is a code which I have and a sms code… When receiving the confirmation of the…
Last reply by OptimusBain, -
- 3 replies
- 724 views
Tracking this as my queue has not worked since I upgraded to 4.7 either. I have not deleted items in the database or anything like that, and my site has very few plugins or extensions.
Last reply by iacas, -
- 1 follower
- 1 reply
- 582 views
basic points is the purchase i made and i didnt recieved correct support to even run once on my site and coincidentally ipb 4.7.0 upgrade came and this application just vanished from marketplace and the owner just not responding please refund ipb marketplace
Last reply by Jim M, -
- 4 replies
- 395 views
I have two solutions to be resolved. 1 - The first is that I need to remove this button from a non-paying user. Which is not my case. I'm a paid subscriber, and this button keeps showing up. 2 - Second, I need to know where I back up my entire structure, along with all the actions that have been done by my community members. Thanks.
Last reply by BRafiliados, -
- 1 follower
- 15 replies
- 1.1k views
Hello, ive recently had a few customers being charged twice for one payment of products. Same time, same charge just two charges. Ive been having this issue since the big outage for payments a few days ago. Any guidance would be awesome!
Last reply by Parker White, -
- 1 follower
- 2 replies
- 666 views
I have customers who keep getting card was declined but their invoice doesn't even make it to stripe
Last reply by Marc,
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