Technical Problems
Run into an issue and need help from the Invision Community Team?
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Problems related to your server or other classic, self-hosted edition issues.
- Default theme broken after upgrade from 4.4 to 4.7 (latest)
- Last reply by Jim M,
22,825 topics in this forum
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- 1 follower
- 8 replies
- 805 views
Every time I go to my admin area, I get the following: It's because one of my Applications needs an update. But when I click on the Update icon, I'm asked to purchase again! I contacted the author, who informed me it is an IPB problem. Thanks, Martin
Last reply by Marc, -
- 2 followers
- 1 reply
- 330 views
Hello, This error is happening again. A user just purchased a product and after he finalized the purchase, he will see an error. See attachment. Username: basileus Invoice #1300 He has been the only user reporting this problem. He has reported it 5 times already. Maybe it's happening to other users but this one has reported it a few times. Reporting it a second time because the issue is still happening. Thanks
Last reply by Marc, -
- 2 followers
- 1 reply
- 613 views
Hello, I am having a problem with a renewal. The user enters the manage purchase for a monthly renewal and the cancel renewal option is not anywhere in the purchase. This has happened in the past and it's still happening sometimes. Purchase #229. 1. The user cannot see the option to cancel the renewal 2. In ACP I can't see the option to cancel the renewal. Can you please tell me what I am doing wrong? There is something definitely wrong on the user side because he cannot see the option to cancel the renewal. I am running 4.7 beta 10. Thanks
Last reply by Marc, -
- 1 follower
- 8 replies
- 555 views
Haven't really noticed this before and not sure how long this has been going on, maybe it started with upgrading to Invision Community v4.6 ?? There is a footer notice to GUESTS and if you click on SIGN IN this footer notice says, "Important Information Terms & Rules" implying that a guest can read the terms and rules however it is not CLICKABLE, only the "I accept" button works. This seems odd, that the guest cannot click on the terms and rules and read what they are. I am not sure how to make this clickable so that a guest who is curious might want to read the terms and rules. How do I make this clickable so that a guest can do this, please?
Last reply by Jim M, -
- 1 reply
- 467 views
Hi guys Does the Spam Defence Service work on accounts that register using third party services such as Google or Microsoft?
Last reply by Jim M, -
- 1 follower
- 2 replies
- 550 views
So I've run into a issue when logging into my Admin Panel on my Website it just shows up as a Blank White Page.. Can't access anything Admin wise my website appears to working fine but my entire Admin Panel isn't working this is the first time this has ever happened.. So not sure what to do?
Last reply by Marc, -
- 2 followers
- 17 replies
- 1.4k views
Hello, Before, some information : PHP : Version 8.1.7 Database : MariaDB 10.5.15 OS : Debian 11 Web Server : NGINX + Cloudflare (I'm aware that they are not officially supported) IPS : 4.7.0 Beta 8 Test URL : https://test.metin2.dev New install without applications / plugins / addons - 100% Vanilla I wanted to report to you the problems detected during the vanilla use of the latest beta version (4.7.0 Beta 😎. I recovered the errors recorded in the administration panel. 1.) The URL of page the error occurred on was https://test.metin2.dev/admin/ Error: Class "IPS\forums\modules\admin\forums\" no…
Last reply by Marc, -
- 2 followers
- 11 replies
- 698 views
Hello, I know this issue has been reported many times, but why isn't this fixed? 😞 😞 I see in the beta releases for 4.7 that many non-important issues are being fixed. What about this critical issue? The impossibility of a client to renew an expired subscription? Isn't this more important and critical than fixing these issues below??? Fixed downloading older file versions failing under specific circumstances Fixed a missing `</ul>` in the poll template Fixed an issue where clicking on the reorder-menu link in clubs can add multiple reorder icons. Fixed missing padding on the AdminCP file locations modal. Fixed a syntax error in the…
Last reply by Marc, -
- 1 follower
- 3 replies
- 560 views
The app store often doesn't work - v4.7.0 Beta 10
Last reply by Jim M, -
- 1 follower
- 1 reply
- 485 views
Hi I wanted to open a new Alert for the guest's group, but the group doesn't appeared on the alert group list. Why? 10x
Last reply by Jim M, -
- 1 reply
- 349 views
I am getting this error. Don't know how to fix this. Any solution for this? Please help me
Last reply by Jim M, -
- 2 followers
- 1 reply
- 551 views
Noticed this locally while testing out an unrelated thing, reproed here. Post a status update from your profile (or the create menu, or whatever) Refresh (open) your profile Status update has disappeared "See my activity" Status update isn't there, and there's no filter sidebar entry for status updates or replies I've not looked into why this is happening, other than that there is no entry in the system log (while not IN_DEV), and rebuilding the search index didn't resolve it (though it was also empty after rebuilding, so YMMV). I no longer use (stock IPS) status updates on my site, and the impression I got from the lack of support p…
Last reply by Stuart Silvester, -
- 1 follower
- 2 replies
- 414 views
An SEM Rush report is showing duplicate content issues on my site, and they are from the blogs. For example this page: https://www.celiac.com/blogs/blog/1432-lynda-meadowss-blog/ and this page: https://www.celiac.com/blogs/blog/1432-lynda-meadowss-blog/?cat=11 are identical, yet their canonical links are different. This should be the canonical link for both: https://www.celiac.com/blogs/blog/1432-lynda-meadowss-blog/ There are many such pages which have been indexed, so I'm hoping for a fix that will correct the canonical link in such cases.
Last reply by sadams101, -
- 1 follower
- 9 replies
- 498 views
Hello, We are currently experiencing the following error message when rebuilding trophies: Error: Call to undefined method IPS\gallery\Album::author() (0) #0 /var/www/vhosts/fallout-generation.com/httpdocs/applications/core/extensions/core/Queue/RebuildAchievements.php(133): IPS\core\extensions\core\AchievementAction\_ContentPromotion::rebuildRow() #1 /var/www/vhosts/fallout-generation.com/httpdocs/system/Task/Task.php(47): IPS\core\extensions\core\Queue\_RebuildAchievements->run() #2 /var/www/vhosts/fallout-generation.com/httpdocs/applications/core/modules/admin/system/background.php(87): IPS\_Task::runQueue() #3 /var/www/vhosts/fallout-generation.com/…
Last reply by Jim M, -
- 1 follower
- 1 reply
- 506 views
My provider scanned all files for malicious code and gave some files from the folder uploads containing this code as malicious: !function(f,b,e,v,n,t,s){if(f.fbq)return;n=f.fbq=function(){n.callMethod? That's the beginning part from the <!-- Facebook Pixel Code --> I assume this is legit code and no reason to worry about? Thanks. B.t.w. what happens if I delete such a file?
Last reply by Ryan Ashbrook, -
- 2 replies
- 581 views
Last reply by Jim M, -
- 2 followers
- 1 reply
- 428 views
Hi there, I have some events in the calendar app and other events in clubs app. I'missing the events from clubs in the calendar view (/calendar/). I thought that all events – no matter if they were created in Calendar or in Clubs – are shown in /calendar/. Or am I misremembering?
Last reply by Marc, -
We have recently moved our IPS to a new server. After the move the license started giving us error, saying it is expired. Tried refreshing and even tried resetting it from client area, but every time we just get the following error: "There was an error communicating with the IPS License Server: . Please try again later or contact IPS technical support for assistance." The new server is a Plesk 18.0.43 with PHP 7.0.33 (we will be updating it as soon as license is fixed) and IPS 4.1.14.2. We asked the provider to whitelist the server so we can test if the firewall was blocking us and that was not the case either. Any suggestions? T…
Last reply by Marc, -
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- 1 follower
- 1 reply
- 256 views
See image below: The message area where you usually type, isn't coming up for some members. But other members it is, these members are in the same usergroup so their settings should be the same as i've never changed any member settings. Its only just recently happened too, i've have 2 people on the forum stating this. I'm running 4.7.0 Beta 9. Many thanks 👍
Last reply by Marc, -
- 1 follower
- 20 replies
- 783 views
So ive had website set up for almost a year, over night the payment system was changed to manual instead of automatic in the api part of my websites. All my stripe intents are being set with manual method and timing out on payment. Payments are going through but are not being captured. i have to manually capture and mark as paid. Instead of charges automatically being captured and approved on invisions end. This is really a hastle for me and requires me to sit at the dashboard to capture and approve payments as they come in. Is there any way to fix this on my end? I've called stripe and they are telling me I need to hire a developer to fix my api. I have spent a lot of mo…
Last reply by Marc, -
- 1 follower
- 1 reply
- 369 views
Seems we celebrated too early as this issue is back in full force again. Payments do not get captured, customers end up making multiple payments and leaving us a huge mess to deal with. Manually capturing payments does not get reflected on IPS, so we are required to go in and manually set invoices as paid. Now we've had a customer who paid with Alipay (via stripe) and the payment is nowhere to be found. It isn't on stripe and IPS shows "awaiting payment". The customer has proven that he did in fact make a payment, so where did his money go? This is a big issue and I hope to see it solved quickly. There are free services that can keep their payment integrations more stable…
Last reply by Marc, -
- 1 follower
- 7 replies
- 667 views
Is there any way to put specific threads within a forum on ignore?
Last reply by AngelsWin.com, -
- 1 follower
- 8 replies
- 564 views
Just spotted an issue with the similar content widget on here - it's showing a link to this, but it doesn't exist: https://invisioncommunity.com/invision-community-documentation/reaching-out-to-your-members/alert-system-r2/
Last reply by Randy Calvert, -
- 2 followers
- 11 replies
- 898 views
If someone visits x website and tries to create a social login account via the Oauth connected to the community, the account creation flow is interrupted and it does not ask for display name, rather just asks to allow the scopes and redirects back to the website. This in turn seems to cause incomplete members which will eventually be deleted by the system. When creating a new account via /oauth/authorize/ URL, the account creation flow should still ask for our display name/email. This does not happen when using social logins under "Sign In Faster".
Last reply by Marc, -
- 1 follower
- 3 replies
- 601 views
Hello Does 4.5 version allow master and slave setup ?? Any tutorial about this please ??
Last reply by Marc,
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