Members Subscribed to a forum do not receive notifications when new content is posted

[ntxpla]

Hello,

We have a forum where members are subscribed (via the 'follow' button).

When a new thread is posted in that forum, they do not receive a email notification.
If they are subscribed to that thread, they do receive the notification, as intended. 

Not sure what setting we are missing, everything seems to be correct.

I want members to get a notification when any content is posted under that forum , including new threads

what settings should I be looking for? Any suggestions?
Thanks

 

[Jim M]

Looking in your email error logs, you have quite a few errors that you will want to double check with your email provider to ensure emails are sending properly out of your server.