OptimusBain Posted July 18, 2022 Share Posted July 18, 2022 Hello, I am having a weird issue with a member. He is unable to log in or reset his password. As an admin, I've signed in as the username and it works fine... but I've tried to change his password several times on ACP and I won't be able to log in from Chrome or Firefox. The admin can sign in on the website as the user from ACP, but neither the user nor I, can log in with the new credentials if done outside ACP. I've tried several times with different passwords and it won't work 😞 The user asked me but I don't know what to tell me because it doesn't make sense. I've tired to change the user groups manually, just in case it was related to the user group, but nothing, same result. Could anyone please look into this issue? The username is: gorilllah Thanks Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 18, 2022 Share Posted July 18, 2022 If they try logging in with email instead of username, does it then allow login? Link to comment Share on other sites More sharing options...
OptimusBain Posted July 18, 2022 Author Share Posted July 18, 2022 1 hour ago, Marc Stridgen said: If they try logging in with email instead of username, does it then allow login? Please, close this request. I located the problem. My apologies. Thanks Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 18, 2022 Share Posted July 18, 2022 Was it the login methods being set differently? Link to comment Share on other sites More sharing options...
Solution OptimusBain Posted July 18, 2022 Author Solution Share Posted July 18, 2022 59 minutes ago, Marc Stridgen said: Was it the login methods being set differently? Nope..it was a custom app interfering with a user group. Problem detected. All good. Thanks SeNioR- 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 18, 2022 Share Posted July 18, 2022 No problem. Thank you for letting us know Link to comment Share on other sites More sharing options...
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