Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,026 topics in this forum
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Hi! I'm on PHP 8.1 but got an email saying I need to upgrade from 7.4? Here's my server setting: Here's the email: PHP 7.4 End of Life PHP 7.4 will soon be reaching end of life and will no longer receive any security updates. Our November release will introduce a new minimum requirement of PHP 8.0. You are seeing this message because you are currently using PHP 7.4. Please upgrade as soon as possible.
Last reply by Jim M, -
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- 3 replies
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Hi all! Problem: users cannot add their avatar and get to their personal page. Previously, when creating a group, there were profile settings. Now they are gone. Where to fix it? I am attaching screenshots - settings for groups. How it looks for groups created a long time ago and how it looks for groups created recently. old group: new group:
Last reply by Mark H, -
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- 1 follower
- 13 replies
- 1.1k views
I have a user that is getting an error when he checks his Attachments. I logged in as him through the APC and did not see the error message. However, when I actually log out and log in using his U/P I get the Something Went Wrong error message. Error code: EX0 When I look at his attachments he is only using 7.76 MB of unlimited allowance. He is the only user that I know of having this issue.
Last reply by Marc, -
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- 1 follower
- 6 replies
- 878 views
How Long does it take to get a theme approved in the Market place?
Last reply by Drewfus, -
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- 2 followers
- 3 replies
- 811 views
Getting hit hard with spam and none of these new accounts have spam check logs. It is enabled. Any idea what's happening?
Last reply by Marc, -
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- 1 follower
- 6 replies
- 718 views
Hi! We are having problems in our community. We are unable to create new topics as the page crashes when the screen reloads. Can anyone help us?
Last reply by Marc, -
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- 1 follower
- 5 replies
- 661 views
My “All Activity” page just broke and it only returns a white page. The error log shows multiple new errors all like this: I see that file (core->modules->admin->system->metatags.php) in backup folders but it is indeed missing from the current installation and a fresh download I tried.
Last reply by Daniel F, -
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- 1 follower
- 15 replies
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Two members have recently been charged twice for a membership renewal, I can handle this with a refund but it should not be happening. When I logged in the admin section and checked their membership I noticed a lot of activity of changing memberships which should not be happening as only two are active, the others are not and cannot be purchased or upgraded/downgraded to (I recently changed this after these incidents so they can upgrade from the lesser to the more expensive). The changes on their account appear to be happening from an IP address in Canada, as we are a UK based company and only accept subscriptions from the UK, I was wondering if you could shed some ligh…
Last reply by Marc, -
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- 1 follower
- 5 replies
- 871 views
Our site is currently on 4.7.2.1 I've tried upgrading PHP to 8.0 last September and ran into multiple issues with plugins not working, so reverted back to PHP7.4 and got it working again. But I've missed the 4.7.3 October update and want to install that and not 4.7.4 before I get into another issue with PHP8, most plugins got updated to be ready for PHP8 but not all yet. Is there a way to get the IPS upgrade to 4.7.3 from AdminCP and not do a 4.7.4 right now? The AdminCP wont let me choose between versions, it just want to update to the latest. From ClientArea I can also download just the latest.
Last reply by Marc, -
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- 1 reply
- 486 views
Dear IPS support, for some reason, all options in the reporting system have the same text. Resourcekey is: menu_report_status_3 Please have a look. Hint: All custom plugins were disabled.
Last reply by Randy Calvert, -
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- 5 replies
- 762 views
Any help to recify this would be appreciated. php 8.0 was on v4.7.3 had not had issues before. Duplicate entry '906' for key 'PRIMARY' /homepages/10/d525861202/htdocs/public_html/wvpwu/system/Application/Application.php::1893 REPLACE INTO `core_tasks` ( `app`, `key`, `frequency`, `next_run` ) VALUES ( ?, ?, ?, ? )
Last reply by Jim M, -
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I'm getting an error when i add profile completion steps. I also get this error when i click yes, with full registration form. [[Template core/front/system/register is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]
Last reply by Mark H, -
- 1 follower
- 1 reply
- 721 views
Hello, I purchased the blogging system, but it's not showing up under applications and I am not sure how to get it installed.
Last reply by Mark H, -
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- 2 followers
- 4 replies
- 762 views
Hello guys, im trying to download the clean version of forum from client area, to install on localhost! And im getting this error " Sorry, there is a problem. There was a problem generating your download. Please submit a support request so we may assist further. " ! Any idea why? I got the same error for the last ticket i sent about paying my license ! Same error back then, wich was resolved by support!
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 545 views
Not sure where this setting is, I'll keep looking but if anyone knows, please post it here 🙂
Last reply by Jim M, -
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- 1 reply
- 645 views
Hi, I tried to update my invision version but unfortunately im facing this error for some reason. PS : My lincese key has not expired yet.
Last reply by Mark H, -
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- 1 follower
- 2 replies
- 668 views
Hello, I have tried to update 4.7.4 but this error appears: . Please check the provided key and try again or contact tech. I cleared the cache but the error continues. I try to install the license again but it shows me an error.
Last reply by Mark H, -
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- 2 followers
- 10 replies
- 1k views
Anyone know why “Powered by Invision Community” has suddenly appeared on the footer of every page of my site when I paid for it not to?
Last reply by Mark H, -
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- 2 followers
- 3 replies
- 556 views
Last reply by Marc, -
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- 1 follower
- 9 replies
- 954 views
Hi Something is definitely wrong with these software upgrades. each time i do one, even though it says everything is ok and successful, once i am finished i can t access my forum. this morning i ve got this message once i logged it and went ahead with the upgrade but i couldn't do it because i was running on PHP 7.3. Went to CP and switched to PHP 8, website still accessible. Then went back to the upgrade and this time went through without any issues, in the end said successful and the result is i don t understand, every time i am doing an upgrade i am getting issues. Switched hosting back to PHP7.3 …
Last reply by Daniel F, -
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- 1 follower
- 1 reply
- 838 views
Hello, I am attempting an upgrade and get this message: "The license key is not valid. Please contact account assistance. " In ACP, Licence Key section, all seems ok and I don't renew until January 2023. Thanks, Trevor
Last reply by Marc, -
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- 2 followers
- 1 reply
- 677 views
As above. No idea what I did wrong this time. 😞 Help?
Last reply by Marc, -
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- 3 followers
- 1 reply
- 638 views
I am having an issue with putting the WYSIWYG block using block manager to the right and left side of the site. I know this is possible as I can do it using the default theme but can't do it using my current theme.
Last reply by Marc, -
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- 1 follower
- 4 replies
- 826 views
Hey so I am having issues with Google Analytics with it not displaying my revenue. Everything is set up in my Google Analytics and I can see all the visits but revenue is $0. No errors are displayed. I have added all the access information so if an admin can take a look he can.
Last reply by Marc, -
Good evening! I have a very popular message board and someone uploaded something or did something and caused the whole forums to crash. I have not upgraded my site to PHP 8 just yet as I am working through some other software to get ready to prepare it for PHP 8.0 so I had not ran the newest update for the software. Can you all please look into this and tell me what is going on and how I can fix it so I can get my forums online again. There are most five recent errors in the logs [Sat Nov 05 20:11:34.568635 2022] [access_compat:error] [pid 30754:tid 47411493902080] [client 51.222.253.17:44866] AH01797: client denied by server configuration: /home/newf…
Last reply by Marc, -
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