Grafidea

To keep things short.... I've been using the Invision community software since 2008 or so, but lately, things have turned for the worst. 
They are bumping the cloud version, leaving the self-hosted clients in the dark. Even If I hold 5 licenses with them (2 active), I don't have email support (which is a basic requirement if you ask me for paid clients), leaving me the only option to post in forums, bump threads HOPING someone will see my thread and answer to me.
Folks. Invision is not open source with community support. You charge me $100 every 6 months for each active license.
It's been a week, and nothing except me talking to the walls.
So I don't hide it. I'm thinking of switching to XenForo even though I literally purchased 57 paid addons in the marketplace and hold 5 IPS licenses.
Respect your customers for god sake! 

Anyone at invision explain the thinking behind these two sets of statements...
 
Commerce Deprecation
Commerce Help Feature - Now, there are many email support desk solutions that are a significant improvement on what Commerce offers...
...we made the decision to deprecate the support desk feature
Commerce Sales Feature -  ...physical product sales have now been deprecated and are much better handled by specialist services such as Shopify.
versus
New Courses and Lessons Feature
The Courses app is not going to try to be a full LMS. Not trying to run a university here 🙂
 
As I see it invision are...
Getting rid of 2 features (that I use heavily) with the reason being you can get better commercial versions elsewhere
Whilst adding one new feature (that I have no use for) even though you can get better commercial versions elsewhere
All a bit conflicting to me
Plus while here, may as well ask, will the cost of commerce go down now as it will be a lesser product for self hosted packages?
 
 
 

Hi Charles, could you please release your Course addon also for us on the self-hosting? I don't mind not having the features which are dependent on the tech that's for the cloud. I really need an app that members can use to sell courses on my site. Similar to the downloads app, where the site owners receive a percentage from the sale. My site is very young and small, and I just can't afford your cloud package that has all the applications I need. 

Expect significant breaking changes to CSS, HTML and JS. PHP less so.

"The Old Man" telling us to get with the times is a special moment. 😆
Dark mode is 99.98% likely to be included with v5 without the need for multiple themes.

core_theme_templates

Its very likely the hook that is showing loaded these at the bottom. Try disabling that first of all. 

I am not sure, but it seems to be a problem with the verification code.

In the OAuth2 spec, "invalid_grant" is sort of a catch-all for all errors related to invalid/expired/revoked tokens (auth grant or refresh token).
Maybe the user revoked access to the application and later tried to log in without permission.

Hi, I would like to point out in advance that I am starting this topic to hear the official position of IPS, not to make fun of etc. You constantly negate external infrastructures in favor of your cloud. And how will you explain your TOTAL DOWNTIME 12h 42m in the last 7 days? I would like to add that my dedicated server has had 100% UPTIME for a year. But if I was paying that much money for a cloud and seeing a 500 error for 8 hours, I would have given up on the service pretty quickly. Now let's imagine that during downtime some big business forum has important Live Topics?
 

Hi. The code for links includes a lot of unnecessary elements like buttons in the editor or mentions etc. This should be improved, in my opinion.
.ipsType_richText a, .ipsApp [data-ipsEditor] .cke_wysiwyg_div a { text-decoration: underline; }
Personally, I implemented such a fix, but probably @Ehren will find something better.
.ipsType_richText a:not([data-mentionid])[rel], .ipsApp [data-ipsEditor] .cke_wysiwyg_div a:not([data-mentionid]) { text-decoration: underline; }

This new feature is now complete and will be in our May release. It will also be available on all Cloud plans. The previous post excluded the Beginner plan.
Expect a blog entry soon with details. In the meantime, if you have questions @Matt Finger can answer. 

You should be set if you sign out and back in again.

Hi, I would like to point out in advance that I am starting this topic to hear the official position of IPS, not to make fun of etc. You constantly negate external infrastructures in favor of your cloud. And how will you explain your TOTAL DOWNTIME 12h 42m in the last 7 days? I would like to add that my dedicated server has had 100% UPTIME for a year. But if I was paying that much money for a cloud and seeing a 500 error for 8 hours, I would have given up on the service pretty quickly. Now let's imagine that during downtime some big business forum has important Live Topics?
 

It seems to me that on every page the footer should stick to the bottom of the page? Not as it happens on the contact or login subpage.

I would like to reply to this thread just to encourage Invision to continue to offer self hosting options and as new features come available I would like to see them available to self hosting customers.  I’m a big fan of this software, and but I do by far prefer the self hosting option.  I appreciate the hosted option, but it is not what I prefer.  

Hi, I would like to point out in advance that I am starting this topic to hear the official position of IPS, not to make fun of etc. You constantly negate external infrastructures in favor of your cloud. And how will you explain your TOTAL DOWNTIME 12h 42m in the last 7 days? I would like to add that my dedicated server has had 100% UPTIME for a year. But if I was paying that much money for a cloud and seeing a 500 error for 8 hours, I would have given up on the service pretty quickly. Now let's imagine that during downtime some big business forum has important Live Topics?
 

6 hours of downtime is simply unacceptable. I'm a huge fan of Invision, love the amazing software they develop and maintain for us. But when I pay 150/month for a hosted service, I expect more. In 20 years of being self hosted on inexpensive shared hosting services, I've never had more than a few minutes of downtime at a time. 
The fact that Invision relies on AWS and that the issue may lie with AWS is irrelevant to us, the customers. As a professional, if I can't deliver a service to my customer because Invision is down, I can't charge my customers. If my forum is down, I can't earn revenue from ads. I can't just tell the customers (or the ad network) "it's not my fault, the software cloud service I'm using was down" and continue to charge them the same amount. I have no choice but to take responsibility and suffer the loss in revenue and reputation. 
Invision should  take responsibility here, offer $ compensation to paying customers, and deal with whatever service providers they use on their own term. As Invision customers, that's not our problem. 

Yeah, that sucked, I was using my forum when it went down yesterday evening, and I quickly noticed that Invision's entire site was also down, so I figure all cloud hosting customers were affected. 
What concerns me is that there was no communication about this for a long time.  Hours went by before I started seeing some changes in what was displayed, as if someone was (finally) investigating what was going on.  At one point I saw an Invision 4 Installation page, as well as a page that just said "It works!"   That concerned me even more, and again, this was before there was any communication at all.
It seems that an event of this magnitude would result in alarms going off that would get the attention of those who could work on rectifying the problem.

That's how I see it, but a grossly long downtime.

Hi, I would like to point out in advance that I am starting this topic to hear the official position of IPS, not to make fun of etc. You constantly negate external infrastructures in favor of your cloud. And how will you explain your TOTAL DOWNTIME 12h 42m in the last 7 days? I would like to add that my dedicated server has had 100% UPTIME for a year. But if I was paying that much money for a cloud and seeing a 500 error for 8 hours, I would have given up on the service pretty quickly. Now let's imagine that during downtime some big business forum has important Live Topics?
 

Hopefully to be the last, it is a crucial time for me to grow my forums competing in the space around a particular video game that is sunsetting their official forums for discord. I am actively in a bidding war trying to sell my site to new users who were unable to access the site for 6 hours, luckily its back at all and this wasn't a worse disaster. 
 
I have to ask, how was this page up and the rest of Invision was not accessible? Is there any information public from Amazon that I could look into? 

The longest awaited iPhone feature is almost here, native iOS notifications, and we couldn't wait to ensure it is enabled for your Invision Community.
Invision Community 4.7.9 is iPhone push notification ready for when Apple release their latest iOS update later this month. This means you'll finally get notifications on your phone, even when you do not have your browser open, to alert you of new content on followed items and more. A feature Android owners have enjoyed for a while.

With notifications, you can have an authentic native app experience with built-in Invision Community features such as the manifest editor.
The manifest editor allows you to edit your theme icons, colours and URL for when your members add your community to their phone's homepage. This manifest file helps mobile devices understand how to display your community site when launched from the home screen.

Your members can add your community to their home screen with the share button. Once it has been added, it looks and feels like a native app downloaded from the App Store.
With Apple finally allowing native notifications and Invision Community's mobile-ready UI coupled with the manifest editor, you can have a real app experience without needing a mobile app.
iPhone PWA.mp4
We intend to bring more functionality and ease of use to mobile devices over the coming releases.
We hope you're looking forward to iOS native push notifications as much as we are!
The features discussed in this announcement are available in both Invision Community and Invision Community Classic.

View full blog entry

We did experience an outage, however it was 6 hours, not 12 hours.
Our status page monitors this forum (which was down for 6 hours) and the US cloud platform (also down for 6 hours). Your screenshot adds them together. 
This doesn't make it right, any extended outage is not ideal, but I just wanted to fact check the 12 hours claim which is double the downtime that occurred.
As Charles said, it is very unusual for us to experience this, so we are incredibly frustrated. Our uptime for 2022 was 100%, and so far this year including this event, it's 99.68% so it really is a very rare occurrence.

It doesn't mean we're being complacent, but it illustrates that this isn't the usual experience.

Is it a bazaar, a market that you want to negotiate prices? - sorry but it is a subjective point of view.