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Matt

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Everything posted by Matt

  1. Matt
    Earlier versions of Invision Community allowed a simple way to promote content to Facebook and Twitter. We have since removed Facebook due to their increasingly stringent policies and reviews on posting programatically. Recently, Twitter have announced new paid API tiers starting from $100/month. While a limited free tier remains, we feel that it is likely that the free tier will be further reduced or removed making this tool redundant. We have chosen to remove it, but will retain the popular "Our Picks" pages and widgets. For social promotion, we recommend using Zapier or other API methods. We hope that there will be good solutions for social promotions in the future and will certainly keep our eyes open to re-introduce these features.
  2. Matt
    Hi Jack, I've just checked and we first replied on April 6th, 17th and today. I presume you're not getting our replies? The issue is with SSL verification. I've just send you a PM with the details Marc supplied in the ticket.
  3. Matt
    Yeah: Run them on the forum index. User generated content is never going to be optimal. Lots of images, huge blocks of text, quotes, JS firing to show embeds, etc. It's not optimal for pure speed. One thing to check is that you have lazy loading enabled. Just search 'lazy' in the AdminCP.
  4. Matt
    I've taken a look at your site. A topic is always going to perform sluggishly compared to Google's averages it compares against. That topic page in particular has a lot of images, lots of text, Google ads, and so on. If we look at the community index page: https://pagespeed.web.dev/analysis/https-www-enotalone-com/jsqtfp0dcy?form_factor=mobile we see that the reason it performs poorly is because of the Google Ads which takes 500ms to execute and holds up page rendering while it does so. Compare it to our forum index (same software, same cloud network).
  5. Matt
    Just to clarify that the Authy code still exists and can still be used, but you cannot create a new 2FA with it. If you wanted to set up a new 2FA with Twilio, then you would use the Verify API. But if you are using Authy, nothing changes, although Twilio have now deprecated the API and at some point will remove it. I'd hope they'd let you know in good time if/when they do. I've edited the change log above to reflect the changes.
  6. Matt
    Oh and yes, we ❤️Jim.
  7. Matt
    8.1 is officially supported 🙂
  8. Matt
    I’ve added this bug to our tracker, thanks.
  9. Matt
    To recap: To enable push notifications on iOS: Ensure you are using iOS 16.4 or newer Save the site to your iPhone's home screen via the share icon Enable push notifications via the option at the bottom of the notifications options page Ensure you have set some notifications to "+ Push" Make sure you haven't disabled notifications via iOS Settings globally or for the app icon if you scroll down the settings list in iOS.
  10. Matt
    Thanks for everyone that turned up and asked questions today!
  11. Matt
    Same. I've actually re-enabled a lot of notifications and set them to push only.
  12. Matt
    We want to implement 'badges' so you can see the number of notifications in the red bubble, and possibly a hint to let people know they can add the website to their home page for notifications.
  13. Matt
    The release notes are universal for all platforms. Those on the cloud packages have a right to see what's new too. 😆
  14. Matt
    I've actually re-enabled a lot of notifications and moved them exclusively to my phone now. I find myself coming back more when I'm out and about.
  15. Matt
    Moved from the feedback forum, and marked Stuart's post as the answer.
  16. Matt
    Achievements are now separate from post counts. So when a member makes a post, they will get one point. If you have a forum set to not count towards a member's total posts, that will not impact achievement rewards because achievement points and a user's post count are not linked in any way. You can specify specific forums for the achievement rule if you wanted to omit some forums from contributing towards achievement points.
  17. Matt
    I think it's highly individual on what customers are willing to share. We'd need a little more than just a "Support needed thanks" post, but if you let us know roughly what the issue was "_____ doesn't work when _____" and if we couldn't solve the problem from that description (known issue, etc) and upon asking for a little more information you chose to say that you'd rather keep your URL and such private, then we'd convert it into a ticket. All we ask is that you use that fairly 😅 We'd not be able to turn every single topic into a ticket.
  18. Matt
    Have you tried using 'standalone' as the UI type?
  19. Matt
    No, it's not cloud only. You need to first add the website to your home screen for push notifications to be allowed. It seems to be a webkit bug where the notification will only go to the correct URL if the web app is already open and in memory.
  20. Matt
    I've taken a look at this issue, and it's caused by new javascript code in Invision Community taking full advantage of the ES (2020) syntax, specifically the chaining operator, like so: ips.getSetting?.('baseURL')?.replace This is only supported from iOS 13.4 onwards (https://caniuse.com/?search=optional chaining operator) We can remove the chaining operator from this line of code which will fix the issue, but moving forwards we are more likely to use it again - especially for Invision Community v5.
  21. Matt
    Just to add that our community support forums are fully staffed and each new topic will be read by a member of staff.
  22. Matt
    Just for completeness, this was resolved here.
  23. Matt
    My apologies again from dropping the ball with this issue. It really isn't our normal level of service and we're reviewing processes to ensure it doesn't happen again.
  24. Matt
    I have resolved the issue with the Queue, and I also resolved the issue with your store. We did reply to your issue regarding the store on March 28th but did not receive a reply. Edit: The ticket was for another customer with the same issue, not you - this seems to be the source of the confusion!
  25. Matt
    Hi there, I've taken a look at your account, and you are right, there has been no ticket created. I'm not sure why, but I do apologise. I've created a ticket from your other topic and I will investigate it now for you. I'm sorry that there seems to have been some kind of mix-up with this issue, and it falls short of our normal support standards.
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