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Jim M

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Everything posted by Jim M

  1. Jim M
    We have escalated your ticket to our advanced support department for investigation. You should have received an email about this. They are only available Monday - Friday during regular business hours so it will not be till Monday likely that you receive a response.
  2. Jim M
    Sorry, designer's mode will show above the table if it is enabled or not. If it is not, you can safely delete that folder.
  3. Jim M
    The theme folder will only be present if you have used Designer Mode. I would suggest checking if this is enabled in your ACP -> Customization -> Themes. If it is not, you can safely delete this folder.
  4. Jim M
    In your ticket you were asking us to review your privacy policy, this is why we stated for you to hire a lawyer if you need help in doing so. We are not lawyers and cannot state whether or not your privacy policy will be applicable in your scenario. I apologize though that you did not find our support helpful and appreciate your feedback for future interaction.
  5. Jim M
    @opentype is correct, this is a legal document which describes your policy for handling data on your community. We would only provide assistance with technical items around Facebook's APIs. For legal documents, it is always advised to contact a lawyer to ensure that your policies coincide with laws which may impact your community.
  6. Jim M
    Are you having trouble with any other URLs which submit content? Your URL on file is HTTP but you're using HTTPS on your community. Did you fully update to HTTPS as according to this guide: https://invisioncommunity.com/4guides/advanced-options/configuration-options/using-ssl-https-r273/
  7. Jim M
    Please update your email address on file in the Client Area and we can re-send.
  8. Jim M
    Please be advised I have submitted a ticket on your behalf as we are going to need to get this looked at by our advanced support team. This is likely an error specific to this user so we'll have to see what is happening.
  9. Jim M
    If you'd like to update your access details in the Client Area, I can take a quick look to see if everything is OK. The idea too behind these tasks are to move slowly enough to not bring your site down too but if they haven't moved any in 24 hours, something may be wrong.
  10. Jim M
    Archiving would happen in the background. If you are running background tasks based off of traffic, it could well be these are not moving due to lack of traffic. You can try to change this to CRON by going to ACP -> System -> Advanced Configuration. Ideally though, our recommendation here would be to move to a hosting provider that does not limit your databases to be this small. In due time, you will quickly reach a point where you need to archive more content and more content, etc...
  11. Jim M
    Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  12. Jim M
    @opentype is correct. There are no means to hide the category function. Do you only have 1 category or many categories?
  13. Jim M
    Could you please message me the user's display name? That error states there is not a validating record.
  14. Jim M
    Is your computer/browser set to use UTC? https://webbrowsertools.com/timezone/
  15. Jim M
    Are you having any issues with anything in specific? Are you seeing these issues right now? Viewing your community as a logged in user, I am not seeing any issues. In fact, pages are loading quite quickly, if not borderline immediate for myself on and off our VPN. If you are able to provide us an action or user's display name that we can take a look at, we can certainly look at this further though.
  16. Jim M

    Domain

    Jim M replied to Fuelly's topic in Technical Problems

    To submit your domain request, you can go to Client Area -> Manage Purchases -> click your Cloud purchase -> scroll down to Request/Change Domain.
  17. Jim M

    Domain

    Jim M replied to Fuelly's topic in Technical Problems

    Yes, long as you can change the nameservers or manage the DNS, you can use it here 🙂 .
  18. Jim M

    Domain

    Jim M replied to Fuelly's topic in Technical Problems

    If this is for a Cloud package, please submit a ticket and we can assist you with doing so 🙂
  19. Jim M
    It looks like you've also recently put into place a HTTP to HTTPS redirect but may not have updated our software to properly to reflect HTTPS. Please remove the HTTP to HTTPS redirect on your server and follow the guide here: https://invisioncommunity.com/4guides/advanced-options/configuration-options/using-ssl-https-r273/
  20. Jim M
    You can reset your password by appending the following to your domain: /index.php?/lostpassword/ . If you are OK with me posting the whole URL including your domain, please let me know.
  21. Jim M
    Are you able to login to the ACP but having issues performing the upgrade or you can't even get into the ACP to start the upgrade process? Just to note, the second screen of the upgrade process, you will want to enter your credentials for the Client Area here on our site.
  22. Jim M
    By "awaiting validation" are you referring to the payment being held for manual approval or actual email validation during the process?
  23. Jim M
    Thank you, I was able to access now. However, I am only receiving notifications on the first initial post or comment. I am not getting subsequent notifications on each edit. Are you seeing this for both email and inline notifications?
  24. Jim M
    Unfortunately, the account now does not have access to the ACP.
  25. Jim M
    Thanks! Could you please disable Two Factor Authentication for our account?
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