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Jim M

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Everything posted by Jim M

  1. Jim M
    Please check the below topic and see if your cache has been cleared in the datastore
  2. Jim M
    Unfortunately, it is failing to provide a directory listing. Please double check and contact your hosting provider/server administrator for assistance.
  3. Jim M
    Please double check FTP /SFTP credentials.
  4. Jim M
    Please disable 2FA and add FTP/SFTP access details for assistance on this.
  5. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  6. Jim M
    Yes, you'll want to reach out to your hosting provider for assistance. I'm afraid, hosting support is outside our scope of support so how to enable it in PHP would not be something we can assist with.
  7. Jim M
    No worries! Like taking your car into the mechanic, the issue always disappears 😄
  8. Jim M
    Your system is still showing with modified files in this area, you would need to replace the ones from the Client Area in order for us to assist further.
  9. Jim M
    Please be advised I have marked this toa developer to further review.
  10. Jim M
    Is there something particular you're performing when accessing these pages? Unfortunately, I am not seeing these errors directly by accessing them. #1 you likely are missing a file if you're still seeing this error so you'll want to upload all files from the Client Area again. The rest of these look like they could be database related. Did you have any errors during install? We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  11. Jim M
    How did you add yourself to the subscription? Did you add yourself via the subscription menu and give it to yourself free forever? If so, there would be no cancellation via the front-end. You would need to delete the subscription package in the ACP.
  12. Jim M
    Excellent. Glad we could be of assistance 🙂
  13. Jim M
    Unfortunately, Guests cannot participate in Clubs. They can view appropriate Clubs but cannot participate. If you would like to see this changed, please post your suggestion in our Feature Suggestion forum.
  14. Jim M
    You'll want to ensure GMP is enabled on your PHP otherwise it will not be available for you to setup.
  15. Jim M
    Please be advised I have moved this to a ticket so we can investigate more closely. You will receive further correspondence via email.
  16. Jim M
  17. Jim M
    Our Commerce application does not allow the use a pre-determined keys as it generates them for you. With that said, I believe this third party application handles pre-determined keys. You would need to ask the author any questions or for further support on it.
  18. Jim M
    Could you please provide us an example?
  19. Jim M
    Please note that the Test URL is a one-time set URL and can only be reset when the domain on your Live URL changes. Due to this we recommend setting it on a sub-domain of your Live URL's domain. As your requested Test URL complies with this, I have gone ahead and change your Test URL for you as a courtesy. In the future, this can be submitted to the Accounts contact us form: https://invisioncommunity.com/contact-us
  20. Jim M
    You’re very welcome. Please let us know if we can be of further assistance.
  21. Jim M
    I would advise simply creating a new theme to ensure it is unmodified and no templates or css have been modified.
  22. Jim M
    Sorry, there is no global reset button for this. You can remove a profile photo for an individual member but not all members.
  23. Jim M
    You’re very welcome. Glad to hear we could be of assistance.
  24. Jim M
    You can do this on the front-end at Account Setting > Facebook. You can also view your profile in the ACP > Members and there will be a little X next Facebook to disassociate.
  25. Jim M
    Yes, you may wish to disassociate it with your FB account and then you can update the email address to what you prefer.
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