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Jim M

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Everything posted by Jim M

  1. Jim M
    Please address the issues outlined in ACP -> Support. There are a few issues there which may be creating issues for you.
  2. Jim M
    The who’s has been online is third party so I cannot really answer how they coded it. However, our Who’s Online block does not allow more than 1 on a single page so would not show up.
  3. Jim M
    It's under the "System" headline. Please also ensure it is not already on the page or something on your community is interfering with it. Unfortunately, I cannot reproduce this on my own test install running 4.7.2.1. If you check the aforementioned items and are still having issues, please let us know.
  4. Jim M
    The background queue is resulting in a 500 Internal Server Error. This is the same as the check engine light on your car. It says something is wrong but not exactly what or where. You would need to work with your hosting provider to look at your server's error log entries to find the appropriate error and if a server error, resolve it with them. If it is a software error, please pass it here.
  5. Jim M
    Good to hear!
  6. Jim M
    Check your connection to with the database to ensure it is valid to your server. Also, check if you have a constants.php file if every path in there is valid to your new server.
  7. Jim M
    Glad to hear that you resolved the MySQL issue. In issues like that where it may have only been that page triggering that error, it is always advised to not ignore it as it could be the sign of a MySQL issue that could be impacting other areas you are unaware of.
  8. Jim M
    Yep, that was more what I was referring to here, cloning your production site to a test site and uninstalling the third party applications/plugins. Unless I misunderstood what you meant here with your previous test. If your cloning test comes up with the same results, that would indicate further that it is a third party add-on causing this.
  9. Jim M
    Could you please clarify what you mean be re-installed? Was this a full uninstall and re-install via the Marketplace?
  10. Jim M
    We do not provide specific compatible MariaDB instances but so long as that MariaDB instance is compatible with MySQL 5.6 for Invision Community version 4.5 and 4.7 you should be fine. For Invision Community 4.7, you may want to upgrade that though as 4.7 is compatible with MySQL 8. For my test instance, I run MariaDB 10.6.9 on our latest release and that works.
  11. Jim M
    Please let us know if you require further assistance after performing what my colleague mentioned.
  12. Jim M
    This would indicate that the plugin has this class but it is not on your system. It likely is not related to the issue of accessing the ACP as it shouldn't loaded there.
  13. Jim M
    Sorry for the delay but as mentioned in the information sent to you: I have escalated your request to that department and they will provide further assistance as quickly as possible. Due to the advanced nature of your request, please note that it may take longer than usual to fully address your concern. Please also note that advanced support is only available Monday through Friday. I apologize in advance for this delay. Our advanced support works on a queue based system so someone will be in touch when it is your turn. However, you likely you won't hear anything till next week.
  14. Jim M
    I've moved this to a ticket so we can investigate this further as something is not right. Please see your email for information we require to move forward.
  15. Jim M
    Glad to hear you're up and running again 🙂 .
  16. Jim M
    There was a bug we noticed with the vendor we used to check VAT numbers with which brought false positives. If you are able to provide an example VAT in a message to me, I can verify if it is impacted.
  17. Jim M
    The fix alluded to by my colleague has not been released just yet. Sorry for the confusion. We are aiming for 4.7.3 with this fix.
  18. Jim M
    Unfortunately, the root issue here is that there is no code in our software to perform what you're mentioning here. Looking at your community, it looks like there are some customizations still running. You may wish to setup a Test URL to see if you can run into the identical issue. If you can, I would advise uninstalling all third party applications/plugins/themes/etc... to see if you can reproduce it on your community but without these items at all. Getting the system back to it's natural state is required here as you are stating an issue with functionality that our software does not have.
  19. Jim M
    These would be issues with your server which your hosting provider need to resolve. They look to be related to Imagemagick. You can try switching to GD by going to ACP -> System -> Files -> Image Settings but hard to say what is happening here because it is referencing a path from cPanel (your hosting panel).
  20. Jim M
    Are you using any caching or a load balancer on your server? It is very odd to have this change between browser sessions.
  21. Jim M
    Unfortunately, that also points to a database connection error when the language cannot be loaded from the database.
  22. Jim M
    Could you please try clearing your browser's cache and accessing again? Unfortunately, I am not receiving that.
  23. Jim M
    Believe I am having trouble with what you mean here still. Believe there might be a language barrier. Could you please provide a screenshot to what you're referring to? What you are explaining to what you mentioned with missing field is clear to me.
  24. Jim M
    After disabling all third party applications and clearing your cache, everything is looking OK. I would advise slowly enabling your third party applications one-by-one to ensure there are not related to what happened here, making sure they are compatible with the release prior to doing so.
  25. Jim M
    I would advise first clear your community's cache by going to ACP -> Support -> Clear System Cache. While the ACP may look weird, it will still function. If you still are having issues, please ensure that the access details below are up to date. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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