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Jim M

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Everything posted by Jim M

  1. Jim M
    Unfortunately, you'll need to investigate with your hosting provider to ensure there isn't anything else set for caching headers on your server. As this is what is being returned in the headers:
  2. Jim M
    No, as in caching the whole page. You would want to review any headers your server is passing and ensure you are not overriding the headers set by Invision Community. Often people set cache headers in the .htaccess so you will want to review yours. You also want to ensure that you have configured caching per the instructions I provided so that these items are cached correctly.
  3. Jim M
    You would need to check your configuration as your cache is currently set to bypass pages.
  4. Jim M
    What makes you believe that it is not? 67% is a good cache rate. That means over half your requests are coming from CloudFlare rather than your server. Keep in mind how caching works with CloudFlare, a guest will need to hit a URL and then it caches that URL for the time span. If a guest comes along during that time span, it will deliver the cache. If the cache expires, the cache is cleared and stays cleared till the next time a guest visits that URL. There are also edge points too so if the guest is not connecting to the same region as the previous guest, that delivers a miss and needs to fetch from your server. You would want to have your hosting provider do some analysis on what is happening. Could be something else which you are experiencing during this period.
  5. Jim M
    You will want to apply all patches as an alert with no end date may be encountering the issue.
  6. Jim M
    Where exactly is this being seen?
  7. Jim M
    What exact version of PHP 8.0 are you on? We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  8. Jim M
    and on a gif kick today... 😄
  9. Jim M
  10. Jim M
    If the user in question does not have this filled out, it will not show up on their profile till you go to their profile and click the Edit Profile button and fill one in.
  11. Jim M
    No. If you want only your moderators to edit then you would need to ensure you have set "Show on member's profile?" to one of those values. Then also ensure that your moderators have the permission to edit profile fields in moderator permissions. You mentioned that only some users could edit which is why I wanted to ensure that you had "Can member edit" to ensure non-moderators were able to edit but that doesn't seem like it's what you want.
  12. Jim M
    Do you have Member can edit value? enabled on the profile field? If so, could you please provide an example of each type you mentioned here that we can review?
  13. Jim M
    As mentioned in my previous reply, this is not possible at this time in the default software.
  14. Jim M
    Yes, this fix is in 4.7.4.
  15. Jim M
    Hovering over the primary will show the secondary. There is no action to click to see the secondary.
  16. Jim M
    Unfortunately, everything is executing properly on our end (you can actually run the command provided via SSH, if you access and it should render properly). This would, unfortunately, be a configuration error or issue with CRON if it is returning HTTP headers as it should be ran via PHP.
  17. Jim M
    You would need to contact your hosting provider then to ensure you're setting this up correctly. Unfortunately, from our end, we have provided you with what the software would expect and function with.
  18. Jim M
    You would not want to use dropdown as that would create a dropdown menu instead. The primary navigation menu can be any menu type except for dropdown. In Marc's example, he used External Link.
  19. Jim M
    When saving your setting in the ACP, are you getting any errors?
  20. Jim M
    PHP 8.2 is not directly supported yet so I would recommend downgrading to PHP 8.1 or 8.0 first off. Second, could you please confirm that the command you are providing to CRON is that which is in ACP -> System -> Advanced Configuration? Ultimately, it sounds like the task is being executed as HTTP so would to ensure it is being ran via PHP in the command line.
  21. Jim M
    ACP -> Members -> Staff -> Moderators -> edit whomever you want to give this to -> Content tab -> Can manage alerts?
  22. Jim M
    Any time you upgrade PHP, I'd recommend running this compatibility script: This way no need to remember which specific modules are required, etc... This will run before the upgrader but often things break prior to that if you're missing something that the upgrader itself requires.
  23. Jim M
    It is the output in the template which is the problem. The template is not encasing the output in the correct editor CSS classes so respective settings for the editor are not respected for paragraph line breaks.
  24. Jim M
    The number one thing to check would be that everything with the connection is the same. Typically, in a server move there may be slight differences or maybe a user account in the database changed during this process or is there but no longer valid. It is your hosting provider or server administrator’s responsibility to provide you with valid connection details to connect to your database if you do not have managed support with your hosting provider, it may time to invest in it if you are not comfortable with this process (or take a look at our Cloud platform and never have to worry about this again 🙂 ). Check all details from the host name, port, socket, database name, database user and password are critical when changing servers/hosting providers. If all the host, port, socket, and database name are correct. I’d try creating a new database user, giving them full access to the database and re-inserting the database username and password in the conf_global.php so you know 100% everything is correct.
  25. Jim M
    The errors you mentioned in your topic at the link below are errors with the software connecting to the database, as both my colleague and I mentioned. You would not want to re-install the software. You would simply need to contact your hosting provider, give them the database connection details you’re using in the conf_global.php file and ask them why there is a connection issue and if the user there has full permissions to the database.
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