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Jim M

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Everything posted by Jim M

  1. Jim M
    You're most welcome. Glad we could be of assistance.
  2. Jim M
    Sorry, there is not direct link but you can go to Client Area -> Manage Purchases -> click your community -> Manage Your Community -> Branding License Removal.
  3. Jim M
    Our "Powered by Invision Community" is required per our license agreement. There is a one-time removal fee which you can pay for. The theme by line, you will need to contact your theme's author. That is not inserted by our core software.
  4. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  5. Jim M
  6. Jim M
    If you have made quite a lot of subsequent requests to our server for this, you might be temporarily blocked. I would suggest give it 15 min and try again.
  7. Jim M
    Is this only happening on your custom theme or is this also happening on an unmodified theme?
  8. Jim M
    Could you please provide us the display name, package ID, or member ID of the user? Of course, feel free to message this if you do not want to reveal publicly.
  9. Jim M
    Looks like we have a ticket in working with you on this. Let's please proceed with the ticket and we'll loop back here with the results.
  10. Jim M
    Looks like a calendar error is being thrown on them. Could you please install the patch in ACP -> Support.
  11. Jim M
    If you have questions about your database backup overall size, you will need to ask your hosting provider all table sizes. What you have mentioned here is just a very small portion of the number tables in our software. Keep in mind that some table sizes will vary, like the core_log and cache tables, as data is automatically added/removed based on what is going on with your community.
  12. Jim M
    Unfortunately, this isn't something I am able to reproduce on the core software. Is this something that you are able to reproduce with all third-party applications/plugins disabled and on an unmodified theme? If so, could you please let us know the steps you took?
  13. Jim M
    If you were running PHP 8, often these are third party applications/plugins/themes that are not compatible with PHP 8 or the version of Invision Community you're running. You will want to disable all third-party applications/plugins and switch to an unmodified theme to test. If you're still getting an 500 Internal Server Error, you will need to obtain the server error log entry for this error for further assistance. Please be aware that while switching back to PHP 7.4 may temporarily resolve your issue, in November, we will start requiring PHP 8, as mentioned here: https://invisioncommunity.com/forums/topic/469486-php8-will-be-the-minimum-version-from-november-2022/
  14. Jim M
    Do you have a topic example URL that we can review please?
  15. Jim M
    Please let us know if that helped resolved the issue here or if you have any follow up questions 🙂 .
  16. Jim M
    Likely this is an error of some kind. Likely with loading the data that is meant to be displayed here, whether that is internal (software/server) or external (Google), with the information provided is unknown. First step, I would check your browser's develop tools in the console tab to see if there are any errors. If there is a 500 Internal Server Error mentioned there, you will need to obtain the Server Error log entry for that error. If there is another error, please let us know.
  17. Jim M
    Sorry, self hosted is self managed. Uploading files is something you will need to perform as a self hosted license holder. If you require assistance uploading files, reaching out to your hosting provider for assistance is advised. If you are not comfortable with this process, we do have our Cloud platform where everything is hosted on our infrastructure and you would not need to worry about uploading files.
  18. Jim M
    Please switch to an unmodified theme and test again. If that does not resolve the error, please disable all third party applications and plugins. Odds are it’s something there.
  19. Jim M
    That is the support tool 🙂. Please note the first part of my last reply in regards to the issue itself reported, we have moved this to a ticket to investigate further and will be in touch soon.
  20. Jim M
    Please be advised that I have transferred this to a ticket. Please check your email for further correspondence. While the support tool did not assist here, you can access it by going to ACP -> Support.
  21. Jim M
    The error code would be generated by the author. There is no relationship table which we can point you to, I'm afraid. If you are unsure based on what the author provided, you will want to disable one-by-one to test.
  22. Jim M
    Please be advised I have tagged this as a dev to confirm if this is intended or not.
  23. Jim M
    Thank you, I was able to login and see what you mean with the extraction of files failing with an error. As you are significantly behind in updates, I think upgrading manually may be the best bet here rather than using the automatic upgrader. As mentioned here in this guide, this would entail downloading the files from our Client Area, extracting them to your local computer, and uploading the contents of the "ips_****" folder to your server, overwring what is there. Then you will want to go to {your site's base URL}/admin/upgrade in a browser. The automatic upgrader is fantastic for point upgrades but significant gaps in upgrades, like going 4.4 to 4.7 is best to do so manually when you encounter errors like this. Please let us know how it goes 🙂 .
  24. Jim M
    Looking in your Archived forum category, there were a few forums in there with content count increase disabled. If there was a content count rebuild during this process, this would account for what you're seeing here if the user had content in there. Additionally, while looking into this, your MySQL server returned an error due to too many connections so you will want to investigate that with your hosting provider.
  25. Jim M
    If there ever were forums in the history of your community that had the setting enabled that I mentioned this would take effect for. If you are able to provide us access to your ACP, I can verify what this is. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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