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Jim M

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Everything posted by Jim M

  1. Jim M
    Try a different browser would be the recommendation here. That should hopefully remove any cache/cookies and let them test anew. If the issue still exists, we would require the user and what they are attempting to access.
  2. Jim M
    Please disable all third-party applications/plugins and switch to an unmodified theme. Please also remove any custom rewrites/redirects on your server that may be creating conflicts here. If you're still encountering issues, please provide us access to assist: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  3. Jim M
    If you do not wish to post these publicly, it would be best to add these to the notes section of the Client Area Access Details so that all our technicians can assist you.
  4. Jim M
    Please be advised I have moved this to a ticket so that we can assist you further. Please check your email for further correspondence.
  5. Jim M
    There are a few other third party applications/plugins mentioned there in the stack trace which may need to be disabled as well. It is hard to say which one is the culprit, though Videos is the furtherest one up so a good place to start. However, if you don't run into this again with all of them disabled, you would want to turn them on one-by-one till you do find the issue.
  6. Jim M
    You can view the product or category and copy the URL from your browser 🙂 .
  7. Jim M
    Are you utilizing mod_security or anything else on the server which may be rejecting this? Either way, you will want to obtain the 500 Internal Server Error log entry for this issue. A 500 Internal Server Error is very much like a check engine light on your car. It says something is wrong but not exactly what or where. To help narrow this down we would require that log entry.
  8. Jim M
    I have attributed the topic to the correct domain now. Please go to: https://www.bmwsporttouring.com/admin/upgrade/ Then follow the on-screen prompts to complete the upgrade.
  9. Jim M
    Looks like you were able to complete the upgrade now as it is showing that you are on the latest release. Of course, please let us know if you're still having issues with anything.
  10. Jim M
    Please go to {your-base-url}/admin/upgrade in your browser to complete your upgrade. We are aware of an issue with that particular version and moving forward will complete the upgrade.
  11. Jim M
    You will not need to go version by version to upgrade our software. Just run the 4.7.4 to upgrade and it will do anything it needs to 🙂 . As you are going from a version that does not support PHP 8, I would recommend doing a manual upgrade so you can get your server all ready from the PHP upgrade and then perform the Invision Community upgrade. NOTE: Prior to upgrading, you will want to explore any third party applications/plugins/themes/etc... you have installed and uninstall the ones which are not compatible with 4.7 and are never going to be. I would advise disabling all these and switching to an unmodified theme as you are performing a good jump in versions.
  12. Jim M
    Member ID has not been outputted like this, I'm afraid.
  13. Jim M
    Correct. You will need to check your email to respond to the ticket.
  14. Jim M
    You will want to contact the author for assistance or try recovery mode here: https://invisioncommunity.com/4guides/client-services/getting-support-r292/#recoverymode
  15. Jim M
    Newsletters (aka, Bulk Mail, as it is called in the ACP) are manually sent by administrators so if you do not want to send these than you could ignore that altogether. By "newsletters", did you mean something else? If you meant the digest notifications, you would simply remove the ability for individuals to receive emails in their notifications in ACP -> Members -> Notifications. Just be sure to use the button to apply that to all users, otherwise, it will just apply to new users.
  16. Jim M
    Looks like this has been escalated for you from the ticket you’ve submitted. Someone will respond when they can.
  17. Jim M
    Was that image uploaded before or after a change there?
  18. Jim M
    Not sure if that's good or bad news but I am as well so it is not something specific there. Please ensure you're running the latest release. The only way I have ran into the error is if I clicked the link after it expired or I have completed the process.
  19. Jim M
    You're very welcome. Glad we could be of assistance.
  20. Jim M
    Are you using GMail's web client interface? What browser are you using when clicking the button?
  21. Jim M
    Unfortunately, I am not having any issues. The link in the email is only valid for 1 hour, was this done after 1 hour after the form was submitted?
  22. Jim M
    You will be contacted here. No, it is not a confirmed bug. Our developers will look at what you have provided here and confirm next steps.
  23. Jim M
    Do you have a specific example you can provide us? Are the user's inserting their correct email address? I am seeing a few bounces in your email error log. These look to be gmail account that bounced and testing with my gmail account, I did not having any issues with email delivery or performing validation. Everything worked as expected so we would require a specific example.
  24. Jim M
    Thank you, I have moved this to a ticket as well. Please watch your email for further correspondence.
  25. Jim M
    Do you have an example album which does this? Unfortunately, after picking one at random, I was unable to reproduce this.
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