Jump to content
Holiday Closing, Support Availability Notice ×

Jim M

Invision Community Team
 View Profile  See their activity

  • Posts

    9,625

  • Joined

  • Days Won

    47

 Content Type 

Downloads

Release Notes

IPS4 Guides

IPS4 Developer Documentation

Invision Community Blog

Development Blog

Deprecation Tracker

Providers Directory

Projects

Release Notes v5

Invision Community 5 Bug Tracker

Forums

Events

Store

Gallery

Everything posted by Jim M

  1. Jim M
    This would be a hosting related error in that your server is unable or hitting a configuration conflict to present the requested data. Please contact your hosting provider for assistance. If there are errors related to our software presenting an issue, please provide that information here.
  2. Jim M
    Do you have external connections disabled on the server?
  3. Jim M
    You'll want to manually run your queue task to see the 500 Internal Server Error. This can be done by typing "Task" in the admin search bar and then running the queue task (unlock if needed).
  4. Jim M
    This may well be that your community has a lot of sub-forums and your server is struggling to load them. However, could you please provide specifics on where to reproduce the issue on your community and which users are encountering it? Please also ensure access details are up to date: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  5. Jim M
    Please be advised I have moved this to a ticket. Typically, the advice here is to move the users from one group to another on our Cloud. This would put you in the driver seat and the best way to do this management. However, the footprint of your community is rather large so on occasion we can get around this.
  6. Jim M
    Would suggest disabling any third-party add-ons and switch to an unmodified theme then try again. If it loads, this would indicate something is happening that is exceeding memory size during this in one of those third-party add-ons.
  7. Jim M
    Template code cannot be inserted into the HTML editor, it has to be specifically in our PHTML templates (Pages templates, blocks, theme templates, etc...) to execute that. Theoretically, I suppose, you could create a custom PHP block with your advertisement custom location template code in it and then use the external embed code in your article. Here a guide on using blocks "externally", it will generate a Javascript code and HTML for you to embed where you want it: Alternatively, an approach which is a little more rigid but would automatically insert it into your articles, would be to include it in your Pages template for records. For something easier, I would suggest making your suggestion in our Feature Suggestion forum.
  8. Jim M
    That line would only display the warning if you are using InnoDB. If your database is using MyISAM, this would be skipped just due to the nature of how those engines function and our recommendations. SHOW TABLE STATUS WHERE Engine='InnoDB' AND Row_format='Compact' Please keep in mind though that changing both the table engine and row format falls on the server administrator. As a software vendor, we can only make recommendations here to how our software should best function. If these row formats and table engines are not your default in MySQL, I would recommend setting them also. If you have made these changes to MySQL and our system still creates tables outside of this configuration, it is something we need to look at.
  9. Jim M
    Our next release will be after the holidays.
  10. Jim M
  11. Jim M
    Could I please confirm that you have applied the patch? We have issued recently a patch for fixing this issue.
  12. Jim M
    That would be up to you how you wish to handle this as it would not be handle via our software.
  13. Jim M
    Every file you include on the page will initiate a network request. We do not recommend packaging custom Javascript into our own core Javascript. You're best off, if you have multiple Javascript files to include that are your own and being loaded from your server, just put them in as few files as you can and include them into the "Page Output" tab in ACP -> System -> Advanced Configuration, as needed.
  14. Jim M
    This would be passed by the browser/OS. Are you running any caching on your server or through a CDN which would cause them to view someone else's?
  15. Jim M
    This is set by the website you're attempting to embed in the iFrame. Their headers on their website have: x-frame-options: DENY Therefore, you can't set it in an iframe.
  16. Jim M
    Please switch to an unmodified theme and disable all third-party applications/plugins and try again. Please let us know if you're still having issues.
  17. Jim M
    Check out the topic my colleague linked to, I provided general info on how to do this with CloudFlare. (Please note CloudFlare is outside our scope of support and this is only provided as an example.)
  18. Jim M
    This was removed in 4.7.4. I’ll make a note to update our guides. Sorry for the confusion. https://invisioncommunity.com/release-notes/
  19. Jim M
    Sorry, the only way would be disabling all permissions for these items you're looking to prevent.
  20. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  21. Jim M
    Our Spam Defense system utilizes data points to signify a spammer. There really isn't any information I can reveal about this other than the best advice is to mark these spammers as such as the more data points we have, the more quickly they will be blocked by the system so it is in the best interest of all administrators to flag spammers that come to their community. As Randy mentioned, you can remove the account if you wish but they could likely turn around in the near future to register again.
  22. Jim M
    Could you please let us know what you're attempting to access in the ACP? Please also let us know your display name so we can review what is happening.
  23. Jim M
    Please be advised I have transferred this to a ticket so we can further investigate this. Please watch your email for further correspondence from us.
  24. Jim M
    Please request this in our Feature Suggestions forum so it is not lost in our support forum here. Thanks.
  25. Jim M
    We have not heard back from you. Did you receive our email asking which application this is you’re looking to remove?
Invision Community © 2024 IPS, Inc.
×
×
  • Create New...