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Marc

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Everything posted by Marc

  1. Marc
    Please ensure you are on the latest release, and if so, ensure you apply the patch showing in the support area of your admin CP. If both those are done and you still have the same, please let us know
  2. Marc
    Please could you point out which guide here?
  3. Marc
    It would then appear its already present. Did you perhaps update after the patch was released? If so, you would already have it
  4. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  5. Marc
    Yes, thats correct
  6. Marc
    Glad to hear you managed to add what you need 🙂
  7. Marc
    Im a little confused on this one. Why is it you are attempting to reset your URL?
  8. Marc
    No. If you switch, any tags already present will stay, but no new ones can be added unless they are the ones you specify
  9. Marc
    Are you redirecting from the old location? If so, you need to remove that redirect while you reset. I would suggest clearing your browser cache and your sites cache from the support area, if you have just moved the site
  10. Marc
    Yes, you can PM them, and I will add them as hidden on a post here for other staff
  11. Marc
    Do you have anything else which may be accessing the site using your own IP? Something automated perhaps? Also, are you seeing any repeating errors in your system logs?
  12. Marc
    I have created a ticket for you on this, so we can take a look
  13. Marc
    Please check the following 2 things In Notification options, make sure you are set to Receive notifications about Event reminders Make sure you have clicked "Set Reminder" on the event
  14. Marc
    Before continuing with anything here, have you completed the upgrade?
  15. Marc
    I would ask yourself why you are looking to change the setting at all?
  16. Marc
    Are you using a default editor on your android device? And which android device?
  17. Marc
    Are you getting this if you test with a default theme?
  18. Marc
    If you go to Members->Content Moderation->Spam Prevention->Geolocation settings, you can add countries in there that you wish to disallow.
  19. Marc
    Just to add to this, we are aware internally that its coming up a fair bit for our users
  20. Marc
    We would need the example members and exactly what you believe they moved from and to. As mentioned however, there is nothing at all on the downtime that would have changed settings in any way at all. It was quite simply a service that was down
  21. Marc
    You can add individual items to ckeditor, yes. If It's a plugin from their site If its something you are doing yourself
  22. Marc
    You would go to Members->Members->Group promotions, click to add a new rule, then fill in the details that are appropriate to your particular needs on promotions there
  23. Marc
    Please ensure that you are creating new topics for different issues, as this can help in ensuring you get the correct information at any given time. With this, I would also need examples of the problem. It may be, for example, the user has registered and the spam level that has been ascertained, is at a level whereby your setting dictate they need admin validation
  24. Marc
    There is no built in feature that would achieve this, but indeed as noted above, you could use zapier for this. Or indeed you could use any other service which would take webhooks for this purpose
  25. Marc
    Im not sure what you mean by you want to inherit it to your forum.
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