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Marc

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Everything posted by Marc

  1. Marc
    I think its very likely this was an anomaly in your data there, but will pass on the information in any case. I havent seen this happen in the thousands I have seen updated from those releases
  2. Marc
    Could I please first of all confirm the site this is related to, so we can ensure that is correct? You should indeed be able to access the marketplace, but bear in mind you would only be able to access free items or items you have purchased from the marketplace. You would not be able to access items the owner has purchased from the marketplace
  3. Marc
    Thank you for letting us know of this. Could I please confirm if the issue occurred from 3.4 to 4.4.10 or from 4.4.10 to the current release? Also, just making sure you aren't still having to use a plugin to correct yours. If that's the case, you shouldn't have to be and we need to get that resolved properly for you
  4. Marc
    Please disable cloudflare and then try this again. I suspect its cloudflare which is blocking this
  5. Marc
    I would advise removing redis from the equation if its switching off all the time. Its more likely slowing your site than speeding it up if its not working properly, and in most use cases redis is actually not needed.
  6. Marc
    That is correct. As mentioned by my colleague, its not something that is a simple fix unfortunately.
  7. Marc
    No problem. This is so you can actually search for the word and if your system is allowing 3 letter searches
  8. Marc
    Where is it you are seeing this? I ask as that looks like our community, however I cant replicate it doing that my end. Edit: Oh, actually I think I know what you mean here. These are clickable items. So you Would click and it would search using AND
  9. Marc
    Please could you confirm, is this when downloading on the downloads application?
  10. Marc
    Do you have the English version of that?
  11. Marc
    No problem, Rob. Let us know if you see any further issues of course. Glad to see you're sorted
  12. Marc
    You would need custom development in order to do that. Possibly just template development
  13. Marc
    Where is it you are seeing the message there, Rob? Im not actually seeing any messages showing issues with data storage
  14. Marc
    Did you manage to get this resolved? I noticed we didnt receive a response from you on your ticket
  15. Marc
    We would need the FTP details adding there also, given the nature of the issue, as we will need to work with your constants file
  16. Marc
    Of course, if you go to your client area here, then click your license, click manage this purchase, you will see a "stored access information" section https://www.invisioncommunity.com/clientarea/
  17. Marc
    Please update all access details on file. We can then take a look at this for you to see whats happening
  18. Marc
    That isn't something that is possible at present unfortunately. I have added a bug internally for the keywords missing
  19. Marc
    Its in System>Settings>Advanced Configuration at the bottom
  20. Marc
    Have you also change the block cache? This would be subject to block cache as well Note you cannot switch that off completely. Only reduce it to a minimum
  21. Marc
    Could you please provide an example here with the first part. The second, Im not sure what you mean. Please could you clarify?
  22. Marc
    There is no built in way to do it. You would indeed need customisation for something like this.
  23. Marc
    There isnt at the present time, however I can forward your ticket to our suggestions area for future consideration. Of course for now you can add the zoom/teams/other link to the description if needed
  24. Marc
    We're unable to resend the bulk mail unfortunately, however this is the information in taht email regarding the support
  25. Marc
    Thank you for your feedback. I will pass this on to the team, and glad you got where you need to be
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