Marc
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Everything posted by Marc
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Do feel free to add a suggestion for that
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Downloads for Audio Files not seen on mobile devices
Marc replied to Writerguysd's topic in Technical Problems
The software will indeed show a player on the software. That was changed some time ago. There would be no way to download unless the operating system (the mobile) has the functionality for this -
We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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On reading your ticket there, it appears the issue there is connection between your server and twitter, which is something you would need to resolve with your hosting company.
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You would need to contact your hosting company to resolve that issue, as its an issue with your PHP configuration, as mentioned in the message there.
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which of your sites is this for? I can then take a look for you
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I have seen your ticket and responded to that already. Please check your email as there is information you need to action in order to get that set up
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Sorry, Im not sure what you mean here by its touching only that message. You mean only that user? Do you have examples of items you believe should show in those search results?
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PHP-GD errors after updating to php 7.4 or 8.0
Marc replied to www.sgo.es's topic in Technical Problems
No problem at all, and hope you get to the bottom of the issue -
There's something wrong with .mov files embedding
Marc replied to Ramsesx's topic in Technical Problems
No such magic unfortunately lol. Could you please update your access details on file? -
Disabling the 2 items you have adding new gateways would be a good place to start there
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What Randy is saying there is correct. Its not really something we can answer.
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Please do feel free to post this up as a suggestion. Stating that in you support topic will not put it somewhere that it may be added in a future release.
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Upgrade from 4.3.6 to Current Ain't Happening
Marc replied to jackflash's topic in Technical Problems
Glad to hear you found a solution to the problem there. I can see why this may well be the case. Its very likely you hit something in earlier upgrade steps which isnt supported by 8.0 as the upgrade was from what is now quite an older version of the platform. Its always safer to upgrade as the software is released if you can -
The issue here it seems is that your phone is stripping the EXIF data. This being the case, there isnt anything at all that the software can do to correct this issue. The setting for this is in System>Overview>Files>Image settings when using ImageMagick
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Glad to hear it. 🙂 Please let us know if you do have any problems of course
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Thank you for coming back to let us know, and glad to see things are working for you
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As mentioned above, its already released
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I will mark this one solved, as this one was certainly related to the language pack they were set on. We can continue conversation on the other topic about 3rd party items if needed
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That screen would indicate there is an issue with your server somewhere. You would need to check your server error logs on that. I cannot tell you more than that from that screen, as cloudflare provides a catch all error of 520. With regards IP address, we can only show what your server shows. Its very likely cloudflare is masking the IPs by proxying them. You can bypass this by switching on this setting - "Trust IP addresses provided by proxies?" , which can be found here System>Settings>Advanced Configuration
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Its actually a full release, so you should not test on the latest release of the platform. There are no known issues with that on the latest release Please of course let us know either way
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No problem at all 🙂
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I have created a ticket on your behalf for our developers to take a look at. Someone will be in contact as soon as possible
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Please disable cloudflare and then test again. I suspect this is what is causing you issues
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I will take a look. Completely understand what you are saying there, but Im unable to replicate here, so need to check what the difference is for you.
