Marc
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Everything posted by Marc
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Please disable cloudflare and test again in the first instance. Also ensure this is not enabled for us to look further and that all access details are entered
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Glad to hear you now got that resolved. If there were other 3rd party items there that were causing issues, please do let us know what they are, and of course report to the author
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Please disable every 3rd party item on the site. There seems to be more than one item which is affecting the way your site functions. You have quite a number of custom installed items there too, so it would be worth checking if there are updated versions of those
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We would need more information here. What exactly is happening when you attempt to log in? As I can log in no problem, we are reliant on information from yourself in order to assist
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PHP version upgrade problem
Marc replied to ChrisVanMeer's topic in Classic self-hosted technical help
Please disable all 3rd party applications, and then test again. We have seen quite a few sites where 3rd party items are failing on PHP 8 -
This is being caused by the 3rd party item "(NB40) Recent Topics/Posts 1.1.3" . When that item is disabled, your site is loading with no issues
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Cannot view front end when php 8 and 8.1 is activated, Help!!
Marc replied to beats23's topic in Technical Problems
Taking a look there, when all 3rd party items are disabled, things are running without any issue. Unfortunately this is related to one (or by the look of it more than one) or your 3rd party items -
Cannot view front end when php 8 and 8.1 is activated, Help!!
Marc replied to beats23's topic in Technical Problems
Please disable your 2 factor authentication there. We can then take a look. -
Please check the admin CP login details, as these appear to be incorrect unfortunately
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It has, however there are many many other processes when you upgrade from 3.4 that are running alongside those. However it can take time on some servers
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They will run based on what your mysql instance is capable of running generally. I understand it may have taken a while last time, but if I remember correctly (excuse me if Im wrong) that was an upgrade from quite an old version
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This would be done in your clienta rea, as described above
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Im not sure here how your indexing can take days after an update you have done only today. Ensuring you have your tasks running under cron would be the best way to ensure these are running as quickly as they can be. However generally it's a case of waiting for them to complete. These are intended to be a background task, and can happen with large upgrades
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We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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When running 3rd party items, you would always be in this situation. The minimum requirements have change for version 4.7 for example Have you checked your server error logs as mentioned?
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This being the case, please disable all 3rd party items and then switch. Its likely you have a 3rd party item which is not yet compatible with PHP 8. Also please check your server error logs, as when you get a blank screen like that, it usually will indicate there has been an error that will have been logged
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Have you checked that minimum requirements are being met? It sounds likely they are not. Please use the requirement checker here once you are switched to PHP 8
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Sorry, Im not sure I understand what you mean here. Are we referring to facebook login or otherwise? And if not, what error is it you are getting now?
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Cannot view front end when php 8 and 8.1 is activated, Help!!
Marc replied to beats23's topic in Technical Problems
I would suggest checking with the theme author first of all, as that does seem to have been included somewhere, which is what is causing the error -
You will need to contact your hosting company on this issue. The system is picking up that path from your PHP configuration, so it is there it would need to be fixed. Only your hosting company can answer the question as to where
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Im a little confused as to what you mean here. That is already the case, via "reward "as mentioned above
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We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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Embed the Invision Community forum into a Google Sites Page
Marc replied to Anthony Pereyra's topic in General Questions
Glad to hear you managed to get that resolved -
You would need to ensure you are an alternative contact for that installation, or that you are logged in under that account to post up a ticket. There doesnt appear to be an account under your name with this conversion
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Server transfer issue - InvalidArgumentException: (0)
Marc replied to Neoflix's topic in Technical Problems
The fresh installation will not have the files its trying to use there, which is why you would not see the issue. Have you restored your database at any point?
