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Marc

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Everything posted by Marc

  1. Marc
    Only the latest version of the platform is available at any point in time
  2. Marc
    It should indeed insert that html. Have to checked to make sure you are looking on the correct theme? Also, are you logged in on the front end? (so you are not seeing guest cache)
  3. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  4. Marc
    This should now be corrected. Please check again now
  5. Marc
    Please check this, as its actually showing invalid when checking against an ical reader here https://icalendar.org/validator.html Also, in order to check a feed, we would also need to know what event you are expecting to see.
  6. Marc
    This is an issue on the email server. If you go to your email error logs in System>Setttings>Email Settings, and click on "Email Error Logs" in the top right, you will see the errors there. Unfortunately the messages themselves being returned from your smtp server are not telling us much, so you would need to contact your email host for advice
  7. Marc
    The test message is actually correct, as the IP you had for your previous test installation is directing to your live board. So when it checks, there is indeed an install present. I have cleared that for you so that you can continue with your testing
  8. Marc
    This is not the case, unfortunately. The reason for this is that the system needs to know what it has to check, and this is in the new file set. Therefore until the new file set is present the system doesnt know what it will need
  9. Marc
    There has been no changes in that area to remove such an option unfortunately. In regard to the question, if you add custom code, you could place it anywhere really
  10. Marc
    That is correct. It would arrange based on newest or oldest activity within that topic.
  11. Marc
    It is only showing the topic, and just under is a preview of the latest reply on that topic
  12. Marc
    That option is not available on the field type chosen unfortunately. You would need customisation in order to change the locations there
  13. Marc
    You can safely ignore that on the standalone requirement checker. That tends to only be used for fresh installs, in which should really be using PHP 8 at this stage
  14. Marc

    until

    No, thats automatic with online events. Have a read here for more info
  15. Marc
    You would need to contact our account services team if you wish to cancel. You can do this using the contact page in your client area. With regard the theme, you would need to contact the author on that
  16. Marc
    ^ this would be your only way around it at present. It seems your IP is changing while you are in session and causing you issues
  17. Marc
    Unfortunately not, no. If you re-run it, you will get duplicated information as it will also import everything you have already imported
  18. Marc
    Has anything else happened on your server, of possibly a move of location? You appear to be missing those images
  19. Marc
    The software requires all default PHP modules, of which that would very much be one. Along with GD and MBString
  20. Marc
    Please could you provide the example feed so I can take a look for you?
  21. Marc
    Glad to hear thats now working for you
  22. Marc
    Are you still seeing this now? This would usually only happen if something is being performed in a very quick repeated action. Do you have anything automatic running against your site?
  23. Marc
    Please let us know if you are still seeing issues after the above.
  24. Marc
    Please check that log first of all. If you cannot see anything, please update all access details on file, then we can take a look for you
  25. Marc
    Some of the detail which is largely irrelevant to yourself as the admin would be removed, yes.
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