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Marc

Invision Community Team
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Everything posted by Marc

  1. Are you using PHP 8? If so, could you test with 7.4 and see ig that then upgrades? Just seen a report of something very similar
  2. We have seen reports of this in the past on self-hosted environments, but unfortunately have never been able to actively replicate the issue
  3. Ive created a ticket on this for you, so we can get it looked into
  4. Please let us know if you still see issues on PHP 8 once you have upgraded to the latest release, as you shouldn't see that issue
  5. Please feel free to post up within our suggestions area, if this is something you would like to see appear in the future
  6. It will take quite some time to catch up, as it will have quite a few to go through with it having not been running
  7. You would need to respond to the email you were sent. I will get this chased up for you to see if we can get some movement
  8. I have created a ticket for you on this. Please could you screenshot all settings and respond to the email with those?
  9. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  10. Its worth mentioning also, that if you wanted to be really creative about it, you could create a stream, add a link to it on the menu, but only allow it to a set group. Have a group that has posted say 5 or less items that it shows to, and nobody else. This way you end up in a situation whereby you gain the members you wish to help find their content, while removing the clutter for people who already know how
  11. You look to be using a google workplace account which is why that will be being asked. I would say external. Although to be honest I have never seen that question asked
  12. Could you please confirm you are using the exact steps above? As I am unable to replicate this
  13. I have created a ticket for you on this so we can take a look
  14. You would set this up from Customization->Appearance->Icons and Logos . Its "Default share images" you are looking for
  15. Feel free to PM it to be if you like, but what I mean is the user you are logging into your admin CP with when you get this error. You have a permissions error we need to look at for you, but dont know the user you are logged in as in order to check this
  16. Please then check your error logs again, as we need to know what the error is now collab has been removed
  17. Please could you check the contents o these are the same, as if that setting is switched off, nobody should be getting those emails at all. Please be aware that support issues can be up to 72 hours. While we are nowhere near this long, there will be times where it takes longer to respond. These are direct support requests, they are simply in a different location than they were previously.
  18. I have created a ticket for you on this, as this will need to be looked into further
  19. No problem. This will be looked into for you further on the ticket
  20. That wouldnt have been the case, or it wouldnt have saved in the first place. Glad to hear its working again now for you
  21. Are you referring to a cover photo here? I am not seeing any issues with this on my end
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