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Marc

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Everything posted by Marc

  1. Marc
    I will close this, as you posted in another ticket also. For any account related changes like this, you should create a ticket from your client area
  2. Marc
    That would indeed be an addition as apposed to a bug. The bug was the filters not clearing even though you deselect. This is a browser action which you want to essentially redirect. In all honesty though, I would say don't create links to invalid locations.
  3. Marc
    I have created a ticket for you on this. Please check your email, and respond to that ticket with the entries you wish to be added. We can then get those added for you right away 🙂
  4. Marc
    While I understand you want something to be added here, please bear in mind support for edge and avif was added in 121 https://caniuse.com/avif Version 121 was release in the last 24 hours. I'm sure you can appreciate, we would not add support for something within 24 hours of a browser supporting a product.
  5. Marc
    Unfortunately, while some use cloudflare with success, we do see many many many issues when people use it
  6. Marc
    I have to admit to being a little confused as to what it is you did there. If you did a database restore, it would have brought everything back. I would advise looking at that database restore first of all, as if you are missing something, there is no telling what else you might be missing
  7. Marc
    Ah I see. You can safely clear the contents of that. It shouldnt affect automatically awarded ones if you rebuild, as they would be rebuilt with the same content.
  8. Marc
    Have you checked you are running the same PHP version as you changed mbstring on, for your cron jobs?
  9. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  10. Marc
    We only list essential cookies on the cookie page, the 'theme' cookie is not essential for the operation of the site.
  11. Marc
    You have downloaded the zip that is had pulled from our servers, and this will not open? I ask as it doesnt appear to be stating its not present, but rather it cant list what is in it
  12. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  13. Marc
    Sorry, its still not clear on what the question is there
  14. Marc
    Is this only happening on notifications, or are you seeing this elsewhere?
  15. Marc
    Assuming you found the issue item there?
  16. Marc
    For clarity here. It will break
  17. Marc
    In all honesty, if you have to ask that question, I would very much advise not doing this yourself.
  18. Marc
    You are getting an internal server error when that is running. Please check your server error logs to see what is causing you issues there. I would say however, its very very likely its one of your 3rd party applications there. I would advise on evaluating just how many of those are needed, and remove any that are not. At present you have 100 3rd party items which are hooking into 364 locations. Another thing to note, is you should go to the support section in your admin CP and address the recommendations for your server requirements
  19. Marc
    please let us know ones you have this
  20. Marc
    Just based on these 2 statements here and I would very highly advise getting something managed, or someone to manage this one on your behalf
  21. Marc
    The best advice I can give you there is to contact your hosting company on server performance issues. Its quite a common misconception that having a lot of x will solve y. It is the configuration of such items generally you would need to be looking at, and that is an optimisation thing on your server. And there are far too many variables for us to be able to give you a simple answer. This is why we have a cloud environment. So people dont have to think about these things (and in our experience, most just want to run their site). As a start, I would advise taking a step back and questioning what you have done already NGinx - Why? Redis - Are you sure you need it? Is the overhead speeding things up, or slowing it down? mySQL - Is it configured to use the resources you have? Cloudflare - What items do you have set up, and are some of those items potential overhead on initial load? opcache - Is this configured correctly, or is it slowing things down?
  22. Marc
    As mentioned in the message there, its the author you would need to contact
  23. Marc
    Thank you for the confirmation 🙂
  24. Marc
    Im not sure what question it is you are asking here. You appear to be saying both that you want to do something and dont want to do something
  25. Marc
    I have hidden that guide, as that is out of date
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