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Mark H

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  1. Like
    Mark H got a reaction from SeNioR- in Crons   
    You can of course set the cron job to only run every 5 minutes, as we cannot override that, but we do specify one minute for a variety reasons. If you are the only one ever posting on your site, it probably won't matter.
    Just FYI, I've used the EasyCron service in the past when faced with the same issue of a 5-minute minimum. It only cost about $8 a year, their lowest-cost tier, but allowed 1-minute cron jobs. Something to consider, anyway. 🙂
     
  2. Like
    Mark H got a reaction from SeNioR- in New email not testing properly   
    OK, if using PHP, the email address domain should be the same domain as your site domain, or an email domain which your site is authorized to send mail on behalf of that domain.
    So, if the site is https://domain.com then you should use an email address ending in @domain.com. As well, your Host would need to make sure the appropriate SPF, DKIM, and rDNS records are in place for your domain.
    Please check the email error logs in the ACP, though.
    If there are no errors listed, that means the mail was "handed off" to the server, and at that point our software is no longer involved; it's a host issue that they or you would need to investigate further.
    (It's also possible the recipient server silently rejected the mail if your server's IP or your Domain is being blacklisted by them, but that's less likely than the above.)
  3. Thanks
    Mark H got a reaction from Egorkin in The CSS of the search string is broken   
    You're welcome, glad to see you got the issue resolved. 🙂
     
  4. Like
    Mark H got a reaction from SeNioR- in Upgrade 4.7.2 Error [[Template core/front/global/globalTemplate is throwing an error. This theme may   
    You're welcome, we're glad the issue is resolved. 🙂
  5. Haha
    Mark H reacted to Rikki in My head hurts...   
    Has anyone really been far even as decided to use even go want to do look more like?
  6. Like
    Mark H reacted to opentype in Subscriptions: is it possible to have multiple plans enabled?   
    Commerce → Shop → Products → [Category] → Create Product in this Group
    Product Type: Normal
    Turn on “Renews” 
  7. Like
    Mark H got a reaction from SeNioR- in Member Profile   
    Do you mean how to change the front-end Theme?
    If so, go to ACP -> Themes and edit an unmodified stock Theme (create one if necessary with the green "+Create New" button). Once open for editing , enable this setting and then save:

     
    Once the page refreshes, use the drop-arrow menu to the right of the Theme you just edited and choose "Set as Members' Theme".
    That will set an unmodified Theme for the front end.
  8. Like
    Mark H got a reaction from David N. in "You did not pass the security check. Please try again." — How to try again?   
    That's unfortunate. 😞
    From your wording it seems they were the only one so affected, and if that's the case it almost has to be something on their end (or at least somewhere "outside" of your host's infrastructure, on the route to that registrant).
    But if you can duplicate this, please let us know, with the steps to do so, and we'll definitely take a look.
  9. Thanks
    Mark H got a reaction from AngelsWin.com in Where do I go to add values to my DNS?   
    I've opened a ticket on your behalf, and just answered it. Please see your email for details. 🙂
  10. Agree
    Mark H got a reaction from Senior2323 in Please clear test install URL   
    Under the circumstances, I have cleared your Test URL. (Normally that can only be changed when the main URL changes, and since you have no main URL yet that error happens.)
    You should be good to go from here. 🙂
     
  11. Agree
    Mark H got a reaction from Senior2323 in Please clear test install URL   
    You're welcome! And no worries, it happens to all of us. 🙂
     
  12. Agree
    Mark H got a reaction from Senior2323 in "CANNOT_WRITE" error when installing fresh install   
    Check the topic which Luuuk referenced, but basically the permissions are not set correctly.
    Usually the error will be related to suPHP/suExec.
    If your server is using suPHP/suexec you cannot have any file or folder set to 0777. Folders must be set to 0755 and Files must be set to 0644, recursively. Only your hosting company will know if you are using it and, if you are, they will need to recursively adjust the permissions as above.
  13. Agree
    Mark H got a reaction from Senior2323 in License Key Invalid   
    You're welcome, glad the issue was resolved. 🙂
     
  14. Agree
    Mark H got a reaction from Senior2323 in IPS 4.7.2 Beta2   
    You may have visited that page just as we were releasing the beta.
    Please empty your browser cache, then revisit the Support page again.
    I just tried this on my own cloud package and it worked without issue.
  15. Agree
    Mark H got a reaction from Senior2323 in IPS 4.7.2 Beta2   
    My apologies, I misread your account; you're self-hosted, not cloud.
    I'm also seeing that behavior.
    But that error indicates your server is not allowing the software to communicate with our servers for the update check.
    What's puzzling is that the license key check does work, I just did a "refresh" without error.
    It's possible that mod security (modsec) is in use and one of its rules blocking the connection.
    Is your server using Mod Security, or other security software?
    In any case, you would need to check with your host and ask them to check why the connection cannot be made.
  16. Agree
    Mark H got a reaction from Senior2323 in IPS 4.7.2 Beta2   
    Was it disabled previously?
    Or did you just disable it, and the widget loads correctly now?
  17. Agree
    Mark H got a reaction from Senior2323 in "Members" group is missing from the dropdown   
    Many do have separate topics, though not all. Look on its download page to see what/where that should be done for that item.
  18. Agree
    Mark H got a reaction from Senior2323 in How to enable feature after paid ?   
    Great, glad to hear you got the issue resolved. 🙂
     
  19. Agree
    Mark H got a reaction from Senior2323 in You do not have permission to launch the Easy Mode editor   
    I do see one probable issue. You are using Cloudflare, which can be a problem. Please disable proxying for your site's URL. There's also some styling issues in the admin panel but those may be related.
    As well, there is a patch available which should be applied. Please visit your ACP -> Support page and click "Fix This" where is shows an update available.
    Once that has finished, if the problem remains, please reply here with details.
  20. Agree
    Mark H got a reaction from Senior2323 in My webpage does not load correctly   
    Let's back up one step. 🙂
    You said "they redirected everything to" your URL.
    That is not the way the software needs to work.
    Any and all redirects from domain.com to www.domain.com (or vice-versa) must be removed. Please ask your Host to do so.
    Then the board_url (or board_name) variable in your conf_global.php file needs to be set to the URL you are using.
    Your registered URL does include www. and we do recommend you use that.
    Once that URL is correct, save, then login directly to your admin panel and visit the Support page, and click the button on the right to clear the system cache.
    Does that resolve the issue?
  21. Agree
    Mark H got a reaction from Senior2323 in You do not have permission to launch the Easy Mode editor   
    OK, given that info, please also check with the author of your SSO to make sure that group assignments and permissions are correct.
  22. Agree
    Mark H got a reaction from Senior2323 in CHMOD issues   
    Adding to what my colleague said (and unless they changed their policies recently)... our software will likely not work on WPEngine hosting, just so you are aware and can be prepared.
  23. Agree
    Mark H got a reaction from Senior2323 in Alert Message is Cutting Off and Not Fully Displaying   
    You appear to be using a Theme that has been edited/customized.
    As a first step, please change to an unmodified Theme for the front end (create one if necessary), then visit there and perform a hard refresh of your browser (CTRL-F5 on PC, CMD-Shift-R on Mac).
    If alerts then display properly, you'd need to contact the author of your custom Theme for assistance. They may have an update for you, for example.
  24. Thanks
    Mark H got a reaction from Funar Flavius Mihai in How i do pinned message to show in every forms like *global message*   
    As Adriano mentioned, this would need a 3rd-party solution to really duplicate the Global Message format, but you can likely use Announcements to accomplish what you need.
  25. Agree
    Mark H got a reaction from Senior2323 in web page is not displayed properly   
    Thank you for updating the topic with the cause, and we're glad you got this issue resolved. 🙂
    (For anyone reading.... "sessions" should never be cached, for this and other reasons.)
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