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web page is not displayed properly

David Tingen
Go to solution Solved by Jim M,

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  • Solution

I would first suggest clearing the cache by going to ACP -> Support -> Clear System Caches. The ACP may look weird but will still function.

If you're still having issues after that, please ensure the credentials in the Client Area are up to date and we can take a look:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 


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22 minutes ago, David Tingen said:

There is a very big problem, it loads automatically with a username

Could you please clarify what you mean here? If you mean that a user is being logged in as another user, this sounds like caching on your server which is incorrectly caching the whole page or a session. You would need to work with your hosting provider or server administrator for assistance.

If that is not what you mean, please elaborate.

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