abobader

2 hours ago, Ramsesx said:

 

I know about this already, thanks tho.

I thought they are new one coming up.

@Matt What the new premium support system? I am really interested in this, thanks.

6 minutes ago, Matt said:

Yes, anything complex or needs logs / screenshots can be moved into a ticket, that's no problem.

I wish you said that from the start, so you saved me all these typing.

🙂

21 minutes ago, Matt said:

I know you said to not say that support hasn't gone - but, and I apologise in advance.... but support hasn't gone. You retain ticket access until Jan 2022, after that you will use our staffed support area within our community and sensitive or complex issues will be triaged into a ticket for you

Ok Matt, sound fair enough, let give it try, I will not rush thing, I will renew on Dec, and see how support go.

BTW, I see some talk regarding support forum, yes everybody and anybody have support forum for everything, as for forum software, many times you can provide private data for your forum if for example want to explain with screenshot or provide error data in general, that about it.

But let give it a chance to see how thing goes after Dec.

I learn by the years when IPS setup something, they never change it, only Matt here to explain their view that all, then Charles will reply later 🙂 

Which is a good thing tho.

Also Matt offer to help with customers to pay 6 month, that also good thing as well.

I am not here regarding the price, support is the most important, since that gone, software gone as well (Please Matt do not reply and explain more about forum support, since I reject that "simply that me").

Good thing this happens now and my renew still 2 months away, that give me time see what best software to switch too.

All in all, it was a good run for more than 20 years 🙂

13 minutes ago, Matt said:

I hear you. Maybe just give it a try? It's easy to throw out a thousand mental barriers as to why something won't work. You might actually find it a better system for most support issues.

If you have an account issue or something private to discuss, just use the contact us link.

I think you forgetting I am old time member/customer, and I know these support forums well.

I think I give up here, and indeed will not pay that over $1000 just to get support, sure it very clear that you care/after about "business" customers, and the license fee you just rise it up, just to use the software, btw, forum support normally for "free" software as we all know it.

The only thing I could not understand it very well, why you rise the price when you want to drop the email support? Why not rise the price for whom want the email support.

43 minutes ago, Matt said:

We are not removing support, just changing how you get it after 1st January 2022. Take a look at our support forums now, you will see very fast responses from our team. We are staffing the support forums to ensure that no question is missed.

Not many as I am one of them will post in the open forum about "our forum issue" for support, as I said, this not a license support term, we need the email support as well, sorry if you disagree, but I think IPS making a mistake here.

Strange, after more than 21 years now using IPB forums, now I have to consider switching to another forum platform.

What strange email I got today from @Matt 

First the subject was somehow give the idea my account license had problem, then they are good news to start with as price rise? Good news for whom? Yes for IPS indeed not for customers.

I and other whom been with IPS from start been with this, no problem, if that will lead for better support, but:

Now with this price rise you drop the support (no matters how you explain it, it very clear you drop your support) and force me to use the community for it, or of Couse pay as well for support.

My records show I always goes and supporting IPS, but this time, the term for support is not acceptable at all.

I hope you reconsider you support term again, thanks.

4 hours ago, Afrodude said:

Yes you have to do that. 

Thanks buddy, well done.

Hi @DawPi

I still see it as plugin with latest build, do we need to uninstall it then install it back? Thanks.

He is indeed, great dev as well supported personal.

6 hours ago, Mike Redman said:

Hi

Can you tell me if images are supported as prefixes please? 

 

I think we were using the predecessor to this, and it allowed it. 

Essentially we use country flags as prefixes, with the use of PNGs. 

On 12/6/2020 at 10:00 PM, Makoto said:

Sorry about that! Here's some example code you can use in the advanced editor; just replace the href link with the actual link to where your image is located.

<a href="{tagUrl}"><img src="https://your-image-url.com/" data-ipstooltip alt="{tag}" title="{tagTitle}" height="22px" style="padding-right: 2px;"></a>

 

@Matt

Any hope to see support for best answer for discussion type forums for this:

5 minutes ago, Adriano Faria said:

The patch? Nothing appears to me beyond “Running latest version”.

I jus login to the ACP and find a patch, so I update, maybe it take time or something for location (ISP update as example).

2 hours ago, Adriano Faria said:

Where do I see the patches available in the new support page? Clear system caches won't show the patch when reloading the page.

Will show in here:

Sorry, my last post that regarding my "test site" not the live one.

Easy update, all work well.

Same issue as I reported in last beta.

I just update from beta 2 to beta 3, with some problem after it done:

1 - When click "visit site" from ACP, it take me to the site alright, but when I login, it took me back to the ACP.

2 - I saw notification about "reported content" that strange indeed, as this a test site, and we do not use that, the report about March the 5th, that indeed not true.

Also when I try to see the report, it just sit there on the main page, refresh the browser (Chrome), then it take me there.

Really the modcp from the site it completely not working, select any option will no take you any where.

Welcome!

Nice easy upgrade, well done.

Can you please consider any plan for the future for this:

https://invisioncommunity.com/forums/topic/461893-invision-community-460-beta-1-is-live/?do=findComment&comment=2856010

Thanks

I had big hope for the "ACHIEVEMENTS" and mainly for this:

As for giving user whom help in our support forums, we do not use "questions" type forum, we use "discussions" type, with enable best answer.

For doing a rule to give the user whom giving best answer, you can not select the forums you want, so it will not work in our case.

Now the hope is gone indeed.

2 hours ago, Editorn said:

Ping

Please read this:

Nice! Very good and well done.