CheersnGears Posted August 9, 2023 Share Posted August 9, 2023 On 8/8/2023 at 9:41 AM, usmf said: Okay. Looking forward to hearing something. This is a definitely problem, and it has been two weeks since you asked a developer to look at this. It is not unreasonable for us to be wondering when some kind of help will be posted. As has been mentioned, you have a DNS issue. Multiple DNS issues in fact. @Lindy mentioned the DMARC problem already. You also highly likely to have an SPF issue. You have 11 entries in your SPF records, none include your MX record which is Outlook/365, none include your webhost (if you're directly sending from your host, this can be the issue), and it doesn't appear you have any sort of mailing service like SendGrid set up for SPF either. I'm surprised you can get any e-mails to go out at all. If it is allowed by IPS, I can look into this for you. My rates are slightly lower than IPSes, but I do not offer IPS support outside of configuring a mail service on your site(s). I only would handle the Mail Deliverability side. Since I don't believe it is an IPS issue, I may be a better fit for you than IPS's services. Lindy, Charles and Marc Stridgen 1 2 Link to comment Share on other sites More sharing options...
usmf Posted August 10, 2023 Author Share Posted August 10, 2023 On 8/8/2023 at 2:00 PM, Lindy said: @usmf I'm sorry you're experiencing issues with email delivery. As has been mentioned, our team has confirmed email notifications are being sent. We understand you are having isolated issues with specific members. I've personally looked and it doesn't appear you have a DMARC record for your domain. This was mentioned elsewhere in this topic -- not having a DMARC record will most certainly lead to deliverability issues. I know you believe this is software related traced back to an update applied from October 22, but a quick cursory glance at your domain record indicates you updated DNS in October as well. I would guess you made changes and a DMARC was not configured at that time. This kind of thing often happens in the self-hosted environment as not everyone has experience to manage servers, DNS, etc.... that is precisely why we offer Invision Community Cloud 🙂 I think getting someone with some experience to help you resolve these technical issues will resolve your concern. If you still feel there is a software issue, we do offer advanced diagnostics and debugging services. This is $200 per hour with a one hour minimum. If the issue does in fact end up being directly software related, that fee is of course refunded in full. Good luck - I hope you're able to resolve this issue. Thank you so much for this help. I know I've been frustrated with this, and I appreciate you guys sticking with me. This is not my forte. I've got a server guy, and he's started on everything you said. Hopefully, that will do the trick. I've marked this solved and will report back -- one way or another -- just to let everyone know how it goes. Again, thank you for your patience. Marc Stridgen and Charles 2 Link to comment Share on other sites More sharing options...
usmf Posted August 28, 2023 Author Share Posted August 28, 2023 Hi, again! Following up on this -- and I'm not the server guy here. I have a guy who handles this and have showed him everything posted here. He says he did everything suggested. We ran the tests, and still the same problems happening. I wrote again to double-check that all was done, and this is the response I've gotten back. Quote I double checked the server ip and added the primary ip of the server to the SPF record and removed a secondary ip that was in the SPF record. Primary Domain IP: 206.225.80.218 Primary IP of the server: 10.132.2.196 I posted the following to see the headers: Does this seem like everything that should have fixed this issue? Thanks again for all the help. Link to comment Share on other sites More sharing options...
Jim M Posted August 28, 2023 Share Posted August 28, 2023 You will need to ensure the DMARC is added as well. SPF is only 1 part of the email authorization process. Link to comment Share on other sites More sharing options...
usmf Posted August 28, 2023 Author Share Posted August 28, 2023 21 minutes ago, Jim M said: You will need to ensure the DMARC is added as well. SPF is only 1 part of the email authorization process. Thank you! I will double-check that. I know you had mentioned it, and I did mention it to him to and showed what you said. But he didn't exactly mention that in this follow-up response. I will get an answer. Thanks! Link to comment Share on other sites More sharing options...
usmf Posted August 28, 2023 Author Share Posted August 28, 2023 Got this response back. Does this look correct? Thanks so much! Here is a screenshot of the dmarc and SPF setup in cloud flare: Link to comment Share on other sites More sharing options...
Jim M Posted August 28, 2023 Share Posted August 28, 2023 5 minutes ago, usmf said: Got this response back. Does this look correct? Thanks so much! Here is a screenshot of the dmarc and SPF setup in cloud flare: You would want to work with your email and hosting provider to confirm delivery and settings. It is outside our scope of support to aid further with hosting support. usmf 1 Link to comment Share on other sites More sharing options...
usmf Posted August 28, 2023 Author Share Posted August 28, 2023 Thanks so much for your advice. I will send that to my guy. Link to comment Share on other sites More sharing options...
CheersnGears Posted August 28, 2023 Share Posted August 28, 2023 4 hours ago, usmf said: Hi, again! Following up on this -- and I'm not the server guy here. I have a guy who handles this and have showed him everything posted here. He says he did everything suggested. We ran the tests, and still the same problems happening. I wrote again to double-check that all was done, and this is the response I've gotten back. Does this seem like everything that should have fixed this issue? Thanks again for all the help. you really should just put +MX in your SPF instead of zoho.com Lindy and Marc Stridgen 2 Link to comment Share on other sites More sharing options...
usmf Posted October 24, 2023 Author Share Posted October 24, 2023 On 8/9/2023 at 7:28 PM, CheersnGears said: As has been mentioned, you have a DNS issue. Multiple DNS issues in fact. @Lindy mentioned the DMARC problem already. You also highly likely to have an SPF issue. You have 11 entries in your SPF records, none include your MX record which is Outlook/365, none include your webhost (if you're directly sending from your host, this can be the issue), and it doesn't appear you have any sort of mailing service like SendGrid set up for SPF either. I'm surprised you can get any e-mails to go out at all. If it is allowed by IPS, I can look into this for you. My rates are slightly lower than IPSes, but I do not offer IPS support outside of configuring a mail service on your site(s). I only would handle the Mail Deliverability side. Since I don't believe it is an IPS issue, I may be a better fit for you than IPS's services. Coming back to this because it's still a big issue, and my server tech says he is not an e-mail specialist and cannot fix it. I've sent a PM to @CheersnGears but have heard nothing back and assume he's moved on. Any chance that anyone here has a recommendation for anyone that I can contact to help solve this issue? Thanks. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 24, 2023 Share Posted October 24, 2023 Ive moved this over to the self hosted forum, as you may get more server guys hanging around here 🙂 usmf 1 Link to comment Share on other sites More sharing options...
CheersnGears Posted October 31, 2023 Share Posted October 31, 2023 On 10/24/2023 at 11:10 AM, usmf said: Coming back to this because it's still a big issue, and my server tech says he is not an e-mail specialist and cannot fix it. I've sent a PM to @CheersnGears but have heard nothing back and assume he's moved on. Any chance that anyone here has a recommendation for anyone that I can contact to help solve this issue? Thanks. I'm back. Just had a few bumps. I'll respond to your PM. usmf 1 Link to comment Share on other sites More sharing options...
Recommended Posts