Intermittent error uploading MOV files?

[Clover13]

Member reported running into this error some of the time when uploading to a topic.  Same file uploads a second try.

MOV is an acceptable file type at both default level and member group level.  There is no size limitation (or issue as this is a small file around 6MB) for the member group or member.

Anyone have any idea where this error comes from?

 

Edited April 27, 2022 by Clover13

[Marc]

That doesnt actually look to be a dialog from our software. Are you able to reproduce this?

[Clover13]

@Marc Stridgen, I was thinking the same thing.  I haven't been able to reproduce it, but also have no idea where this alert even came from.  The color scheme also doesn't match my Invision Community theme.

[Marc]

I would check the person is not running any browser plugins that may be causing this

[Clover13]

@Marc Stridgen

Looks like it could be related to the CKEDITOR if it's the same one used by this software?  This issue was opened just a few weeks ago, same dialog popup.

https://jira.xwiki.org/projects/CKEDITOR/issues/CKEDITOR-431?filter=allopenissues

Related to:  https://github.com/ckeditor/ckeditor4/issues/5095

Edited April 27, 2022 by Clover13

[Jim M]

8 minutes ago, Clover13 said:

@Marc Stridgen

Looks like it could be related to the CKEDITOR if it's the same one used by this software?  This issue was opened just a few weeks ago, same dialog popup.

https://jira.xwiki.org/projects/CKEDITOR/issues/CKEDITOR-431?filter=allopenissues

Related to:  https://github.com/ckeditor/ckeditor4/issues/5095

Is the user copying and pasting the file into the editor? This looks to be what is being reported here.

[Nathan Explosion]

Drag and drop a MOV file directly into the editor (not the file area) and you see that pop-up for a short period of time - see attached video.

 

[Clover13]

So use the choose file link rather than drag and drop is the solution?

[Jim M]

3 minutes ago, Clover13 said:

So use the choose file link rather than drag and drop is the solution?

As Nathan outlined, this is due to dropping the video file into the editor but the file still uploads. I have tagged this to our developers to review further.

With that said, if you drag/drop or use the choose files area, it should work as you're avoiding CKEditor.

[Matt]

I believe CKEditor fixed this in their 4.18.1 version. Invision Community 4.6 uses 4.18.0. We have upgraded to 4.19 for Invision Community 4.7, so the issue should be resolved then.

[Nathan Explosion]

4.7 Beta 7 tested - uninformative original message now more informative, but will still lead to queries on here 😉

Sorry - following is from local test installation:

Following is from this site:

 

 

Edited June 15, 2022 by Nathan Explosion

[Marc]

What browser and OS are you using there? 

[Nathan Explosion]

Tested on...

Chrome 102.0.5005.115 on Windows
Firefox 101.0.1 on Windows
Edge 102.0.1245.41 in Windows

I could go on...

 

[Marc]

It actually looks like this is a ckeditor bug unfortunately. We're aware of the issue and its being discussed.

[David N.]

I'm still having it here in Invision Community v4.7.3 when trying to drag and drop .zip files to the text area: 

[Marc]

Unfortunately this is correct. At present you would need to drag to the upload area, rather than the text box, as there is no resolve for this at the present time