Clover13 Posted April 27, 2022 Share Posted April 27, 2022 (edited) Member reported running into this error some of the time when uploading to a topic. Same file uploads a second try. MOV is an acceptable file type at both default level and member group level. There is no size limitation (or issue as this is a small file around 6MB) for the member group or member. Anyone have any idea where this error comes from? Edited April 27, 2022 by Clover13 David N. 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted April 27, 2022 Share Posted April 27, 2022 That doesnt actually look to be a dialog from our software. Are you able to reproduce this? Link to comment Share on other sites More sharing options...
Clover13 Posted April 27, 2022 Author Share Posted April 27, 2022 @Marc Stridgen, I was thinking the same thing. I haven't been able to reproduce it, but also have no idea where this alert even came from. The color scheme also doesn't match my Invision Community theme. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted April 27, 2022 Share Posted April 27, 2022 I would check the person is not running any browser plugins that may be causing this Link to comment Share on other sites More sharing options...
Clover13 Posted April 27, 2022 Author Share Posted April 27, 2022 (edited) @Marc Stridgen Looks like it could be related to the CKEDITOR if it's the same one used by this software? This issue was opened just a few weeks ago, same dialog popup. https://jira.xwiki.org/projects/CKEDITOR/issues/CKEDITOR-431?filter=allopenissues Related to: https://github.com/ckeditor/ckeditor4/issues/5095 Edited April 27, 2022 by Clover13 Link to comment Share on other sites More sharing options...
Jim M Posted April 27, 2022 Share Posted April 27, 2022 8 minutes ago, Clover13 said: @Marc Stridgen Looks like it could be related to the CKEDITOR if it's the same one used by this software? This issue was opened just a few weeks ago, same dialog popup. https://jira.xwiki.org/projects/CKEDITOR/issues/CKEDITOR-431?filter=allopenissues Related to: https://github.com/ckeditor/ckeditor4/issues/5095 Is the user copying and pasting the file into the editor? This looks to be what is being reported here. Link to comment Share on other sites More sharing options...
Nathan Explosion Posted April 27, 2022 Share Posted April 27, 2022 Drag and drop a MOV file directly into the editor (not the file area) and you see that pop-up for a short period of time - see attached video. Intermittent error uploading MOV files_ - Help & Support - Invision Community — Mozilla Firefox 2022-04-27 18-07-21.mp4 Link to comment Share on other sites More sharing options...
Clover13 Posted April 27, 2022 Author Share Posted April 27, 2022 So use the choose file link rather than drag and drop is the solution? Link to comment Share on other sites More sharing options...
Jim M Posted April 27, 2022 Share Posted April 27, 2022 3 minutes ago, Clover13 said: So use the choose file link rather than drag and drop is the solution? As Nathan outlined, this is due to dropping the video file into the editor but the file still uploads. I have tagged this to our developers to review further. With that said, if you drag/drop or use the choose files area, it should work as you're avoiding CKEditor. David N. and Clover13 2 Link to comment Share on other sites More sharing options...
Management Matt Posted June 15, 2022 Management Share Posted June 15, 2022 I believe CKEditor fixed this in their 4.18.1 version. Invision Community 4.6 uses 4.18.0. We have upgraded to 4.19 for Invision Community 4.7, so the issue should be resolved then. Link to comment Share on other sites More sharing options...
Nathan Explosion Posted June 15, 2022 Share Posted June 15, 2022 (edited) 4.7 Beta 7 tested - uninformative original message now more informative, but will still lead to queries on here 😉 Sorry - following is from local test installation: Following is from this site: Edited June 15, 2022 by Nathan Explosion David N. 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 15, 2022 Share Posted June 15, 2022 What browser and OS are you using there? Link to comment Share on other sites More sharing options...
Nathan Explosion Posted June 15, 2022 Share Posted June 15, 2022 Tested on... Chrome 102.0.5005.115 on Windows Firefox 101.0.1 on Windows Edge 102.0.1245.41 in Windows I could go on... Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 15, 2022 Share Posted June 15, 2022 It actually looks like this is a ckeditor bug unfortunately. We're aware of the issue and its being discussed. David N. 1 Link to comment Share on other sites More sharing options...
David N. Posted November 2, 2022 Share Posted November 2, 2022 I'm still having it here in Invision Community v4.7.3 when trying to drag and drop .zip files to the text area: Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 2, 2022 Share Posted November 2, 2022 Unfortunately this is correct. At present you would need to drag to the upload area, rather than the text box, as there is no resolve for this at the present time David N. 1 Link to comment Share on other sites More sharing options...
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