SerialNoob Posted January 10, 2022 Share Posted January 10, 2022 Hello guys, I moved to a new host few days ago, with the previous host I was still on 4.4.6 due to server restrictions. I installed a new version on the new host, moved files and converted all tables to Innobd.. few hours after install, I got the error below, I had reinstall again again and again (remove conf_global - reinstall - reupload conf_global). OutOfRangeException: (0) #0 /home/****/public_html/system/Member/Member.php(779): IPS\Patterns\_ActiveRecord::load(3) #1 /home/****/public_html/system/Patterns/ActiveRecord.php(335): IPS\_Member->get_group() #2 /home/****/public_html/system/Dispatcher/Standard.php(87): IPS\Patterns\_ActiveRecord->__get('group') #3 /home/****/public_html/system/Dispatcher/Admin.php(90): IPS\Dispatcher\_Standard::baseJs() #4 /home/****/public_html/system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\_Admin->init() #5 /home/****/public_html/admin/index.php(13): IPS\_Dispatcher::i() #6 {main} I did it 9 times, I'm tired already, I would love to know the cause and fix once and for all. Thanks in advance! Link to comment Share on other sites More sharing options...
Daniel F Posted January 10, 2022 Share Posted January 10, 2022 Please don't reinstall the suite, there's no point in doing this! Have you rebuild your cache? Miss_B 1 Link to comment Share on other sites More sharing options...
SerialNoob Posted January 10, 2022 Author Share Posted January 10, 2022 2 minutes ago, Daniel F said: Please don't reinstall the suite, there's no point in doing this! Because when that happens I can't access anything anymore, no forum, no admin panel 2 minutes ago, Daniel F said: Have you rebuild your cache? I don't know how to do it without access to admin panel Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 10, 2022 Share Posted January 10, 2022 As mentioned by my colleague, you should not be reinstalling the software., If you are moving the site, you should be doing this in the manner described here. Its likely this is causing your issues SerialNoob and Miss_B 2 Link to comment Share on other sites More sharing options...
Miss_B Posted January 10, 2022 Share Posted January 10, 2022 47 minutes ago, SerialNoob said: Hello guys, I moved to a new host few days ago, with the previous host I was still on 4.4.6 due to server restrictions. I installed a new version on the new host, moved files and converted all tables to Innobd.. few hours after install, I got the error below, I had reinstall again again and again (remove conf_global - reinstall - reupload conf_global). OutOfRangeException: (0) #0 /home/****/public_html/system/Member/Member.php(779): IPS\Patterns\_ActiveRecord::load(3) #1 /home/****/public_html/system/Patterns/ActiveRecord.php(335): IPS\_Member->get_group() #2 /home/****/public_html/system/Dispatcher/Standard.php(87): IPS\Patterns\_ActiveRecord->__get('group') #3 /home/****/public_html/system/Dispatcher/Admin.php(90): IPS\Dispatcher\_Standard::baseJs() #4 /home/****/public_html/system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\_Admin->init() #5 /home/****/public_html/admin/index.php(13): IPS\_Dispatcher::i() #6 {main} I did it 9 times, I'm tired already, I would love to know the cause and fix once and for all. Thanks in advance! Did you run the upgrader as well after you restored the database to the new server? Because you say that you installed the new version, but your forum 's database is at version 4.4.6. i.e. running the upgrader will bring the database up to date with the files. Anyways, the correct way to do it is following the steps in guide provided above my @Marc Stridgen. Link to comment Share on other sites More sharing options...
SerialNoob Posted January 10, 2022 Author Share Posted January 10, 2022 9 minutes ago, Marc Stridgen said: As mentioned by my colleague, you should not be reinstalling the software., If you are moving the site, you should be doing this in the manner described here. Its likely this is causing your issues Ok, I'll start from scratch! RIP ^^ 4 minutes ago, Miss_B said: Did you run the upgrader as well after you restored the database to the new server? Yes, I did! Marc Stridgen and Jim M 2 Link to comment Share on other sites More sharing options...
SerialNoob Posted January 10, 2022 Author Share Posted January 10, 2022 I did exactly as explained here: My forum is back but the support tool has listed a bunch of database queries to run all like these one: UPDATE `ipbcore_modules` SET `sys_module_id`='' WHERE `sys_module_id` IS NULL; UPDATE `ipbcore_modules` SET `sys_module_visible`=1 WHERE `sys_module_visible` IS NULL; UPDATE `ipbcore_modules` SET `sys_module_position`=0 WHERE `sys_module_position` IS NULL; ALTER TABLE `ipbcore_modules` CHANGE COLUMN `sys_module_id` `sys_module_id` MEDIUMINT (4) UNSIGNED NOT NULL AUTO_INCREMENT , CHANGE COLUMN `sys_module_protected` `sys_module_protected` TINYINT (1) UNSIGNED NULL DEFAULT 0 , CHANGE COLUMN `sys_module_visible` `sys_module_visible` TINYINT (1) UNSIGNED NOT NULL DEFAULT 1 , CHANGE COLUMN `sys_module_position` `sys_module_position` INT (5) NOT NULL DEFAULT 0 ; UPDATE `ipbcore_applications` SET `app_id`='' WHERE `app_id` IS NULL; UPDATE `ipbcore_applications` SET `app_long_version`=10000 WHERE `app_long_version` IS NULL; I click "fix automatically" and I get this: Incorrect key file for table 'ipbcore_rc_index'; try to repair it I click "check again" and back to the looong list of queries.. endless loop ^^ From phpadmin, 'ipbcore_rc_index" is fine before I click on "fix automatically", once I click on "fix automatically", the table becomes corrupt Heeeeeeeeeeelp pleaseee Link to comment Share on other sites More sharing options...
Jim M Posted January 10, 2022 Share Posted January 10, 2022 20 minutes ago, SerialNoob said: Incorrect key file for table 'ipbcore_rc_index'; try to repair it This generally points to an issue with your MySQL server. Corruption, disk space issue, etc... Working with your hosting provider or server administrator is advised here. Link to comment Share on other sites More sharing options...
SerialNoob Posted January 10, 2022 Author Share Posted January 10, 2022 17 minutes ago, Jim M said: This generally points to an issue with your MySQL server. Could it be caused by incompatible MySQL versions? Old host: MySQL 5.6.32-78.1 New host: MySQL 8.0.26 Link to comment Share on other sites More sharing options...
Jim M Posted January 10, 2022 Share Posted January 10, 2022 7 minutes ago, SerialNoob said: Could it be caused by incompatible MySQL versions? Old host: MySQL 5.6.32-78.1 New host: MySQL 8.0.26 Not in what I have experienced. I would recommend contacting your hosting provider or server administrator for further assistance as this would be outside our scope of support. Additionally, I can move your topic here to our advanced hosting assistance forum if you would like peer to peer help? Link to comment Share on other sites More sharing options...
SerialNoob Posted January 10, 2022 Author Share Posted January 10, 2022 1 minute ago, Jim M said: I would recommend contacting your hosting provider or server administrator for further assistance They asked me to upgrade my hosting plan ^^ 1 minute ago, Jim M said: Additionally, I can move your topic here to our advanced hosting assistance forum if you would like peer to peer help? I wouldn't say no, thank you! ALTER TABLE `ipbcore_rc_index` CHANGE COLUMN `id` `id` BIGINT (20) UNSIGNED NOT NULL AUTO_INCREMENT COMMENT 'ID Number', DROP INDEX `content_lookup`, CHANGE COLUMN `content_id` `content_id` BIGINT (20) UNSIGNED NOT NULL DEFAULT 0 COMMENT 'The ID number of the content that was reported.', ADD KEY `content_lookup` (`class`(171),`content_id`), CHANGE COLUMN `perm_id` `perm_id` BIGINT (29) UNSIGNED NULL COMMENT 'The ID number from the core_permission_index table which indicates who can view this report.', CHANGE COLUMN `num_reports` `num_reports` INT (10) UNSIGNED NOT NULL DEFAULT 1 COMMENT 'Number of reports received.', CHANGE COLUMN `num_comments` `num_comments` INT (10) UNSIGNED NOT NULL DEFAULT 0 COMMENT 'Number of comments moderators have made on this report.', CHANGE COLUMN `first_report_date` `first_report_date` INT (10) NOT NULL DEFAULT 0 COMMENT 'Unix timestamp of when the first report was submitted.', CHANGE COLUMN `last_updated` `last_updated` INT (10) NULL COMMENT 'Unix timestamp of the last time a comment or report was made (for read/unread marking)', CHANGE COLUMN `auto_moderation_exempt` `auto_moderation_exempt` INT (1) UNSIGNED NOT NULL ;Incorrect key file for table 'ipbcore_rc_index'; try to repair it Link to comment Share on other sites More sharing options...
Jim M Posted January 10, 2022 Share Posted January 10, 2022 3 minutes ago, SerialNoob said: They asked me to upgrade my hosting plan ^^ I wouldn't say no, thank you! Moved this for you to our advanced self-hosting assistance forum. If you are unsure how to move forward or need to move forward faster, hiring a server administrator or upgrading your hosting package to obtain this support may be the best idea. Link to comment Share on other sites More sharing options...
SerialNoob Posted January 10, 2022 Author Share Posted January 10, 2022 (edited) 5 minutes ago, Jim M said: If you are unsure how to move forward or need to move forward faster, hiring a server administrator or upgrading your hosting package to obtain this support may be the best idea. Yes, in last resort.. we're just a small community, those would unreasonable costs. Something has changed after uninstalling few legacy apps: ALTER TABLE `ipbcore_rc_index` CHANGE COLUMN `id` `id` BIGINT (20) UNSIGNED NOT NULL AUTO_INCREMENT COMMENT 'ID Number', DROP INDEX `content_lookup`, CHANGE COLUMN `content_id` `content_id` BIGINT (20) UNSIGNED NOT NULL DEFAULT 0 COMMENT 'The ID number of the content that was reported.', ADD KEY `content_lookup` (`class`(171),`content_id`), CHANGE COLUMN `perm_id` `perm_id` BIGINT (29) UNSIGNED NULL COMMENT 'The ID number from the core_permission_index table which indicates who can view this report.', CHANGE COLUMN `num_reports` `num_reports` INT (10) UNSIGNED NOT NULL DEFAULT 1 COMMENT 'Number of reports received.', CHANGE COLUMN `num_comments` `num_comments` INT (10) UNSIGNED NOT NULL DEFAULT 0 COMMENT 'Number of comments moderators have made on this report.', CHANGE COLUMN `first_report_date` `first_report_date` INT (10) NOT NULL DEFAULT 0 COMMENT 'Unix timestamp of when the first report was submitted.', CHANGE COLUMN `last_updated` `last_updated` INT (10) NULL COMMENT 'Unix timestamp of the last time a comment or report was made (for read/unread marking)', CHANGE COLUMN `auto_moderation_exempt` `auto_moderation_exempt` INT (1) UNSIGNED NOT NULL ;Incorrect key file for table 'ipbcore_rc_index'; try to repair it Edited January 10, 2022 by SerialNoob Link to comment Share on other sites More sharing options...
Mark H Posted January 10, 2022 Share Posted January 10, 2022 Incorrect key file for table 'ipbcore_rc_index'; try to repair it That error suggests you have a corrupted database table, which you or your host will need to repair using phpMyAdmin or command-line (SSH) tools such as the 'mysql' utility. Once it's been repaired, see if you still experience the error. Randy Calvert 1 Link to comment Share on other sites More sharing options...
SerialNoob Posted January 19, 2022 Author Share Posted January 19, 2022 On 1/10/2022 at 11:42 PM, Mark H said: That error suggests you have a corrupted database table, which you or your host will need to repair using phpMyAdmin or command-line (SSH) tools such as the 'mysql' utility. Once it's been repaired, see if you still experience the error. The table has been repaired, same error OutOfRangeException: (0) #0 /home/****/public_html/system/Member/Member.php(779): IPS\Patterns\_ActiveRecord::load(3) #1 /home/****/public_html/system/Patterns/ActiveRecord.php(335): IPS\_Member->get_group() #2 /home/****/public_html/system/Dispatcher/Standard.php(87): IPS\Patterns\_ActiveRecord->__get('group') #3 /home/****/public_html/system/Dispatcher/Admin.php(90): IPS\Dispatcher\_Standard::baseJs() #4 /home/****/public_html/system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\_Admin->init() #5 /home/****/public_html/admin/index.php(13): IPS\_Dispatcher::i() #6 {main} Link to comment Share on other sites More sharing options...
SerialNoob Posted January 19, 2022 Author Share Posted January 19, 2022 [[Template core/front/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] This is shown in public Link to comment Share on other sites More sharing options...
Mark H Posted January 19, 2022 Share Posted January 19, 2022 OK, that's the original error you reported and which I may have overlooked. But that's not the issue to which I replied. I was talking only about the error of a corrupted table, the query that had this at the end: Incorrect key file for table 'ipbcore_rc_index'; But this text: OutOfRangeException: (0) #0 /home/****/public_html/system/Member/Member.php(779): IPS\Patterns\_ActiveRecord::load(3) #1 /home/****/public_html/system/Patterns/ActiveRecord.php(335): IPS\_Member->get_group() #2 /home/****/public_html/system/Dispatcher/Standard.php(87): IPS\Patterns\_ActiveRecord->__get('group') #3 /home/****/public_html/system/Dispatcher/Admin.php(90): IPS\Dispatcher\_Standard::baseJs() #4 /home/****/public_html/system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\_Admin->init() #5 /home/****/public_html/admin/index.php(13): IPS\_Dispatcher::i() #6 {main} at least suggests a second, and maybe unrelated, problem. Can you please verify that the connection details in the Client Area are current and working, then reply here, and we can take a closer look at this for you. Link to comment Share on other sites More sharing options...
SerialNoob Posted January 19, 2022 Author Share Posted January 19, 2022 4 minutes ago, Mark H said: Can you please verify that the connection details in the Client Area are current and working, then reply here, and we can take a closer look at this for you. Yes, current and working 4 minutes ago, Mark H said: at least suggests a second, and maybe unrelated, problem. It just happened again just before your reply.. Fixed by reinstalling I know, Daniel said not to reinstall but that's the only way for me to make it go away.. cuz whenever it happens, I can't even access the admin panel. Link to comment Share on other sites More sharing options...
Mark H Posted January 19, 2022 Share Posted January 19, 2022 I've just created a ticket for this and we'll correspond with you on that. (But if you've reinstalled, we may have to wait until the same thing happens again; we'll almost certainly need to observe and diagnose while the problem is actively happening.) Link to comment Share on other sites More sharing options...
SerialNoob Posted January 19, 2022 Author Share Posted January 19, 2022 Just now, Mark H said: But if you've reinstalled, we may have to wait until the same thing happens again; we'll almost certainly need to observe and diagnose while the problem is actively happening Absolutely, next time I'll let you know Link to comment Share on other sites More sharing options...
SerialNoob Posted January 20, 2022 Author Share Posted January 20, 2022 20 hours ago, Mark H said: we may have to wait until the same thing happens again Hello, It's happening again now (don't know when it started, I was offline) Link to comment Share on other sites More sharing options...
Mark H Posted January 20, 2022 Share Posted January 20, 2022 Please send an email reply to your ticket with that information, and correspond further in the ticket as needed. 🙂 SerialNoob 1 Link to comment Share on other sites More sharing options...
Daniel F Posted January 20, 2022 Share Posted January 20, 2022 The datastore was out of sync with the database .. That’s by the way what I said in literally the first reply in this topic 😞 SerialNoob and Randy Calvert 2 Link to comment Share on other sites More sharing options...
SerialNoob Posted January 20, 2022 Author Share Posted January 20, 2022 Thank you so much guys 🥰 Link to comment Share on other sites More sharing options...
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