though ticket created

can we do something - my site is down with this error

 

2 minutes ago, Saurabh Jain said:

can we do something

No, we (your peers) can't...it's CIC, so wait for the ticket to be checked.

anyway to contact them on priority 

#1027188 ticket number

site is back....   however the ticket still unseen .. so no hurry...  just the team can look into the issue

all replies merged

If your site is back online, there's probably no reason to keep the ticket open.

The IPS team keeps an active eye on CiC and addresses issues as they come up, so it looks like they fixed whatever the problem was already.

You can submit a priority ticket if your site is ever down again in the future. There should be a checkbox to mark your ticket as priority, unless that was removed.

I concur. IPS will be aware of any 'Server issue' with their equipment aka CiC, although if you think its taking too long a ticket is the way to go.