General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
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Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,364 topics in this forum
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Hi Guys For emails going out from WordPress, we are using WPMail SMTP connected to Brevo. The thing is, is that also sending the transactional mails from my community that does not sit inside WordPress?
Last reply by riand1, -
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So I just have a few quick questions... I am currently on the trial and tried using the support chat pop-up at the bottom of my screen but all my previous questions to invision support are no longer displaying and are missing, and I also tried to contact support via my account page in invisions community but it's saying I do not have access to support while on trial so I am not sure if I am in the correct place to ask here but I don't know where else to ask my questions since i ave not received any replies to my now mission pop-up chat requests, but I am very interested in upgrading but I am having some issues with my trial version that I don't think is working corre…
Last reply by Marc, -
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- 2 followers
- 2 replies
- 437 views
Does IPS supports PostgreSQL?
Last reply by beats23, -
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Good evening! If I add credit money to a customer's account, will that be used partially when a subscription auto-renews? I'm struggling to find an answer. Thanks!
Last reply by Marc, -
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Some of our members are seeing a 'Complete your profile' page asking for their display name and password when trying to access our site but when i go to the ACP under the profile setting there is nothing there under the profile completion page. How do i find this 'complete your profile page'? I'm trying to remove it but cannot find where it is.
Last reply by Jim M, -
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Hello, i would like to ask you if there is a way how to integrate search results from forum into completely different website 🤔 Lets say a user visits our main website (not forum) and performs some search there. It would be nice if relevant search results from our forum will appear there too, but our forum is now completely independent on our main website 🤔 Is this possible somehow? Thank you.
Last reply by Vodafone CZ, -
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I just had a user post HEIC format images, but they do not auto embed within the post. I converted them but wondering if 4.5 supports this format? Looked it up and found that: HEIC is the file format name Apple has chosen for the new HEIF (High Efficiency Image Format) Standard.
Last reply by mtlurb, -
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Unfortunately our installation has not been upgraded since 2013, so we have 4.3.6 installed. We are not able to make the upgrade to latest version as the upgrade needs php 8, but 4.3.6 do not work with it (only up to 7.4). How could we proceed for an upgrade? Is it possible to download intermediate versions and make an upgrade by steps or are there other solutions to try? Thanks
Last reply by teraßyte, -
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- 2 followers
- 7 replies
- 740 views
I am getting 500 errors today. Anyone else?
Last reply by Randy Calvert, -
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- 518 views
Like this guy for example. Was wondering and looked on the forum to find out but couldn't find an answer.
Last reply by LowTierGod, -
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My renewal is due in about a month. What are my options for delaying? My sites are hobby sites and make nearly nothing, so I pay out of pocket for them. I have three sites, so six hundred dollars is a bit much to swallow. I know I don't get updates, support, or spam service if I delay. Let's say I'm due to pay 199 on Feb 19, and I delay until May 1. Do I still pay 199 on May 1? Thanks
Last reply by Square Wheels, -
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Hi, my favicon has stopped showing in the Safari web browser for four days now. Does anyone know which section on the IPS suite deals with the favicon?
Last reply by Marc, -
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- 1 follower
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- 386 views
This may be an option I'm missing somewhere. I like the idea of having the donation widget, but the primary way people will be donating is by purchasing subscriptions or one-time items in the store. Is there a way to flag a product/subscription as a donation item such that it automatically bumps the donation goal or would this need to be done via a service like Zapier once all of the commerce interactions are present?
Last reply by Marc, -
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- 2 followers
- 3 replies
- 643 views
We're beginning the planning stages of changing our users email addresses to a different domain (same username) however with I try to edit my email address I get an error that I'm not allow to use that email address on this site. Anyone have any insight as to why, or how we can make that change?
Last reply by Marc, -
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- 3 followers
- 6 replies
- 489 views
On the Article detail page, there are 2 tabs for Reviews and Comments. Is it possible to reposition the Comments tab first followed by Reviews tab without editing the templates? There are rarely any reviews compared to comments and the ordering of these tabs is not optimal.
Last reply by WebCMS, -
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- 2 followers
- 1 reply
- 422 views
Like Test Posting I want to create a topic/category where only those who created it can see their own topic and others' topics will not be visible.
Last reply by Adriano Faria, -
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- 445 views
Is there a way to schedule a topic to be moved to another forum later, for example in one week?
Last reply by David N., -
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- 4 followers
- 12 replies
- 949 views
When I get a bounced email back from a member, I have to do a lot of clicking to uncheck all the email notifications they receive. Is it possible to create a new group, move them to that group, and have them receive no notifications?
Last reply by Square Wheels, -
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- 1 follower
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- 379 views
Hi team, I see this widget in my dashboard and have a question. How can I see the historical notifications sended? It is posible? And, can I view who is suscribed for this notifications in a global way? Thanks!
Last reply by Marc, -
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- 2 followers
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- 437 views
Previously this could be fixed by changing the settings on the iPhone under Settings > Camera > Formats from High Efficiency to Most Compatible (although not idea as HF is the default setting) this work around however does not fix all images. And sometimes when a user takes a photo and uploads it, they will see a black image. They can send this image to themselves on telegram for example and then download and then re-uppload, this uploads it as a jpeg, but some quality is lost. Is it possible for Invision Community to natively support direct images that are uploaded from iPhone 15 and later in Most Compatible most and ideally also High Efficiency mode also? …
Last reply by Marc, -
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- 1 follower
- 1 reply
- 410 views
Does the default value field on custom form fields (e.g. with databases) allow for variables or does it only accept raw text? For instance, if I have an email field, is there a way to configure its default value to be that of the currently signed in user?
Last reply by Marc, -
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- 2 followers
- 1 reply
- 347 views
Hello, Can I configure for a specific management group to use the warning system so as to be able only to give points via the system? and not to set a customer ban date
Last reply by Marc, -
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- 2 followers
- 9 replies
- 677 views
Wondering if there's an option that would add a little arrow on the side of any screens in the IPS software that scroll down. Clicking on the arrow would take the viewer back to the top of the page. Is that an option? Thanks!
Last reply by Randy Calvert, -
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- 3 followers
- 8 replies
- 928 views
Now that Marketplace is gone, does IPS have advice on how to find an app? I'm looking for (MIX) Advanced Online Indicator By -FP + MIXOH https://invisioncommunity.com/files/file/8945-mix-advanced-online-indicator/ The thought was that it would be easy for us to find things we need without the Marketplace. Any thoughts?
Last reply by Clover13, -
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- 1 follower
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- 423 views
Hi, I forget how to configure the thumbnail and post appearance for post sharing in WhatsApp, thanks in advance share with me the steps. 😅
Last reply by Jim M, -
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