General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
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Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,385 topics in this forum
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Hi, I have an Invision Community Suite license and I was confused about one thing -- my friend renewed her license a while back and received everything, Pages, and such, whereas I only have the Forums. Is there a difference between our two licenses, because she says she only paid the same renewal fee to move up to the newest version. Is it possible to find out why this happened, or why I didn't receive the same access that she did? Thanks for your time!
Last reply by Marc, -
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After a few months since we migrated from self hosted to the cloud I've realised that I have more storage and features than I actually need at present Is it possible to downgrade from my current package ?
Last reply by Marc, -
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I saw this feature on a forum that has an AI bot that responds to everything that's posted, probably by ChatGPT I would imagine. Is this possible through Invision Community? The forum platform that was being used was XenForo.
Last reply by Randy Calvert, -
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Hi, how would I go about adding this profile chat feature to my forum? Also is there an option to have a live chat box on the forum for everyone to chat in? Here is an example of the profile chat I am on about. Thanks Sean
Last reply by Claudia999, -
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Hello I have to create a website for a club but only registered members will be able to see the content. Maintenance mode is very practical but problematic because when I need to update the website I have to block the site with htaccess or modify the DNS. My second problem is that even if the website is in maintenance mode, the robots manage to index content that has never been made public, which is very problematic. My question is how to create a private community that is only accessible to members without activating maintenance mode who blocks the future member's ability to pay for the subscription?
Last reply by sean182011, -
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Hi, I am new here and just starting my forum on invision, complete novice so everything is taking me a long time to learn but I am getting there. One thing I want to do is add a full page width logo at the top off my forum. When I got onto logos in settings it only allows me to change the favicon? Maybe I am missing something? Il share an example off what I mean of what I would like to have. Thanks
Last reply by sean182011, -
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Another question from the developers making our mobile app. Where are the followers of a single member stored? They're looking for where the the list is stored that shows the followers on a member's profile. Thanks in advance!
Last reply by teraßyte, -
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In a product, custom emails may be enabled and edited for a few circumstances. Is it possible to customize the email about automatic payment referenced on the custom emails page?
Last reply by NSPN, -
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Hi! We're having a mobile app developed for our site. Currently, we're using the messaging and inboxes from Invision for all messages on the site. The app development team is asking where the hitory of PM strings of messages are stored. Apparently, they're not finding it in the Invision documentation given to them. Any help is most appreciated! Thanks!
Last reply by PinPics, -
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Is there a way to copy clubs? We have one type of club with an identical layout and I'd like to kinda copy/paste the layout (topics tabs, Events, etc) and header content to avoid needing to go through all of them one at a time.. Thanks, and a great day to all.
Last reply by I_cant_Swim_, -
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Hello, on my website when attempting to login, it asks for "display name or email address" despite only email addresses being able to work. Is there a way to edit out the Display Name portion? I have already set the login in the admin cp to only allow email address login.
Last reply by MagneticFerret, -
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Hi! I have a site hosted through the cloud solution here and I got my domain with an email package. I vaguely remember seeing that changing the name servers on the domain would lead to issues with the email server associated with the domain & I think I'm running into that now. I can't seem to get any inbound emails. What's the best way to get this resolved/where can I put in a ticket to get some of that sorted? Thanks!
Last reply by Marc, -
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In this morning's Wall Street Journal there is an article about the damage incurred by the cyberattack to United Health Group. Certainly, this is a US issue but cyberattacks can happen to everyone. What can we do, as both self-hosted licensees and what can Invision Community do for cloud customers to protect our databases? I realize Invision Community cannot be responsible for the safety and security of self-hosted licensees but perhaps the staff might offer a list of 'you should be doing' settings' or best practices. Has anyone been the receiver of a cyberattack? What hapapened? How did you recover? Were you forced to pay up?
Last reply by Jim M, -
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Hello, I run a forum in which the same subcategory names are repeated and only the main section name changes. Therefore, I would like to be able to set the URL with the entire structure. For example, address: https://forum.skodahome.cz/forum/27-podvozek/ And address: https://forum.skodahome.cz/forum/305-podvozek/ Or address: https://forum.skodahome.cz/forum/91-podvozek/ etc... It is then difficult for search engines to determine the exact url where to send the user because it does not know to which car model the query belongs. I would like a url like this: https://forum.skodahome.cz/skoda-octavia/podvozek/ https://forum.skodahome.cz/skoda-s…
Last reply by Jim M, -
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I tried everything but there is no way to create a new forum !?
Last reply by David N., -
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So I stumbled upon this in ACP, never seen it before but anyway I have 4000 pages of members who solved 1 count on 01/01/70 01:00 I was aged 5 and 3/4 back then which is several decades prior to the internet as we now know it or even IPB 🤣 I'm guessing it's just a default date, but I wondered if it has any relevance ?
Last reply by Marc, -
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Hi I am looking on changing numbers on posts and statistics from 1k so they show example 1,000 is this possible to change? I can't find the option to change it unless I am overlooking
Last reply by Sonya*, -
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Hello, I want to start and engage Turnumenet every month, as the winner gets X amount of money as a prize. What is the best implementation for such a case? I need a simple and quick method to deposit money to a user in the end of each month. Do I need a commerce module for that? I am not offering anything for sale; the user does not have to give me money in any situation.
Last reply by Jim M, -
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Hello, I have completed all of the instructions listed on the website from the domain side to point at my forum. It says afterward to contact support. Is this the right spot to do so? If not, can someone please help me out? I am confused here on how to make this work.
Last reply by Jim M, -
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Hello, Is it possible for guests to vote in polls?
Last reply by Marc, -
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Hi Invision crew I use Events with my community. I discovered that pics (green arrows) that are used for each event does not have "alt" tag valued. When I do an SEO audit of the Events pages, the score is not good and the first correction requested is to enhance the Alt tags When I look at the HTML code of the Events pages, I observe that the Alt tag is indeed provided for by the code, but is not valued. Do you have any idea on how to correctly populate these Alt tags, either automatically (eg: event title) or in a personalized way? THANKS !
Last reply by Marc, -
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- 2 followers
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I've tested this multiple times after disabling all 3rd party apps and plugins. I still get an error when trying to filter by: System Log SELECT DISTINCT COUNT(DISTINCT core_members.member_id) FROM `core_members` LEFT JOIN `core_pfields_content` ON core_members.member_id=core_pfields_content.member_id WHERE core_members.allow_admin_mails=1 AND core_members.temp_ban=0 AND core_members.email!='' AND ( ! (`members_bitoptions` & 1 ) != 0 ) AND core_members.name <> '' AND nexus_purchases.ps_id IS NOT NULL IPS\Db\Exception: Unknown column 'nexus_purchases.ps_id' in 'where clause' (1054) #0 /home/site/public_html/system/Db/Select.php(388): IPS\_Db->pr…
Last reply by Marc, -
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- 2 followers
- 10 replies
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Trojan:Script/Wacatac.B!ml That virus is real? I try to donwload a ips 3party app, my windows defender block that file... https://invisiondevs.com/files/file/24-post-donations/
Last reply by Marc, -
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- 2 followers
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- 410 views
Hi, I currently have 2 themes on my forum. The default one and an IPS theme. But I would like only the IPS theme to be visible to users. But unfortunately at the bottom of the footer there is the "Theme" action and users can choose the default theme. Is this possible or not? Thank you in advance for your answers.
Last reply by Marc, -
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- 2 followers
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- 469 views
After I approve the first post of a new member, when that post is a reply, I still see only that reply and not the full thread. The URL ends with ?queued_posts=1 and the only way I found to see the full thread is to remove ?queued_posts=1 from the URL and refresh the browser. Is there an easier way to see the approved comment in the context of the full thread?
Last reply by David N., -
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