General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
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Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,419 topics in this forum
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- 8 followers
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I've been a XenForo customer for a while, have run through a tons of scenarios in my head to find some logical explanation to this now that I'm looking into getting an IPB license but haven't found one yet. What makes IPB so expensive when it comes to Self Hosting? I can't find any logical explanation for paying $500 for a forum software that seems to be similar in features (Perhaps a few things are more detailed and/or complex) than other forum softwares out there. I know this question has probably been asked through out the years, but either Invision doesn't want to compete with other software or is just trying to grab as much money as possible (In my honest o…
Last reply by Marc, -
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- 3 replies
- 260 views
With the contact information box which shows the email address of that user in their profile, it states that only staff can see this. Is it possible to change so that a member can see the email address on profiles?
Last reply by Gary, -
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- 1 follower
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I suspect I'll feel stupid when I learn the answer to this, but I have looked and am not seeing it. My mods via the member profile can flag them as a spammer. As I understand it, this bans the person, removes their content, and adds them to an IC spammer list. Heavy stuff. However there is no simple ban button which I would think would be right there next to the flag as spammer button. That only seems accessible to me as Admin via the Admin area, a place I do not want my mods getting into. How do I give the Mods the basic ban capability, which can be reversed, content deletion is an option, and not flag people as spammers? Without giving them full ability to change …
Last reply by Steve Herschbach, -
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I was trying to add a new theme that i have the XML and HTML File. But didn't understand how i can upload this theme. Someone can help me? This version doesn't support XML Files? If it supports, how can i upload a new theme with the XML file?
Last reply by Jim M, -
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- 5 followers
- 20 replies
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I've use IPB for years (nearly 20!). We get insane amounts of spam now. I spent hours marking users as spammers but their content no longer gets deleted. Beyond frustrating. My community is a waste of time now. Is there a way to delete posts made by spammers in bulk?
Last reply by Randy Calvert, -
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- 6 replies
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Hello Dear Community, - Firstly, Im new/beginner for creating website. Im just testing trial for now. - And I have few questions during this time; 1) How to change color of Member Groups Text ? ( I specified on the attachment. ) 2) How to create/add chat room/chat lounge as a menu on the main page ? 3) The website i bought will have IP restriction or it will be public to all countries ? 4) Is creating cheat forums/cheat websites against to Invision Community ? Or its allowed. Note: I tried theme color editor on the AdminCP. I didnt work. It wasnt able to change that color. ( Member Group Texts ) Can any staff give detailed info about these q…
Last reply by Jim M, -
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- 2 followers
- 4 replies
- 421 views
Hello 🙂 I've created a topic and posted an image in it. Then I copied the image's url (like : /uploads/monthly_2024_07/image.thumb.jpeg.d39601e5dd223320b81eb9d049e6d6ed.jpeg) and I deleted the topic to check if the image is really deleted. Now it's been about 20 minutes that I deleted the topic (and also deleted it in CP Moderator, Deleted content ) and the image is still on the server... Another problem : I also noticed that topics and posts in CP Moderator, Deleted content have not been deleted (I saw I have 868 pages of deleted content there, waiting to be deleted for good). I went in the ACP, System, Settings, Posting and set "Permanently delete co…
Last reply by Jim M, -
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- 1 follower
- 6 replies
- 683 views
Hi Team, I got the email below from CloudFlare. I am not sure whether this applies to the IPS software or not. Thanks.
Last reply by SoloInter, -
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- 2 followers
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- 267 views
on the cloud service. Could someone tell me where i can send the records to update ? DKIM and DMARC and SPF they (Domain Provider) has stated.
Last reply by Marc, -
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- 2 followers
- 1 reply
- 278 views
I have converted from PHPBB to Invision v4 with a paid service from Invision. I see there is still a converter application installed, which I suppose handles all the redirects from the old forum URL's and possible other things as well. Will that application continue to work for v5?
Last reply by Marc, -
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- 2 followers
- 3 replies
- 295 views
Hello Guys, i will put 2 images below just to clarify what i'm trying to say. I want to make my communnity look like the second image. Is this a theme? Or i can change the home settings in the "Admin Panel" to look like this ? ☝ Image 1 - How my community looks like (Main Theme) Image 2 - How i want to make my homepage posts look like
Last reply by Jim M, -
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- 5 replies
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My forum is over 20 years old and we have only just started using the badge system I've recently added some rule based badges to reflect 5/10/15/20/25 years memberships but I'm not sure if they are auto applied to those members who qualify or do I need to rebuild members achievements ?
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 309 views
Hello, I have a user in my forum who wants his posts in two topics deleted/hidden. He has a lot of posts in these topics, so doing it one by one would be very time consuming. Is there a way to search by user in a topic to make all their posts appear? I have no found a way to do this. Thank you
Last reply by Adriano Faria, -
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- 1 follower
- 2 replies
- 248 views
Hello - was wondering if there was a way to see aggregate usage of each 'Reactions' in the Admin dashboard?
Last reply by Luke Z, -
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- 3 followers
- 17 replies
- 518 views
So... I have never really messed with Clubs or Events before. As I was doing some testing, I noticed that all events that are created in Public or Open clubs seem to be going into the community calendar. Am I missing something, or is there a setting so either the events are self contained to that group, or the main calendar will only show group events for groups you are a member of?
Last reply by Marc, -
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- 2 followers
- 1 reply
- 277 views
The connection manager causes problems if the user is not registered and goes directly through the connection. (in my case it is with google auth). It does not ask the user for the minimum age to register. This is annoying because under the GDPR we must not process the personal data of children under 16 years old. Is there anyone else facing this problem?
Last reply by Marc, -
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- 2 followers
- 2 replies
- 265 views
Now that Marketplace is closed how do you find out if there is an addon you need any more?
Last reply by Marc, -
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- 1 reply
- 309 views
Will it be possible to extend the classic license on a monthly basis or only annually?
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 209 views
In the Commerce app, what does "Purchases of this product must be associated with another purchase" mean? Does that mean the product cannot be purchased until the parent product has been purchased? I want to make a free add-on that cannot be downloaded unless the user owns our main product.
Last reply by Marc, -
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- 2 followers
- 6 replies
- 739 views
Good morning, I'm looking for a French version but I see that the market is definitely closed. How do we find a French translation now? Thank you in advance for your answers.
Last reply by Cerbere Styxx, -
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- 4 followers
- 21 replies
- 633 views
Hi all, I wish to use Sendgrid* and also have a few email addresses associated with my domain. I'm a little unclear what I need to do. If someone could post a short checklist (or relevant link), it would be greatly appreciated. * I could use Invision's bulk email system, but it seems that's not the best option. I wish to email the membership (up to about 30,000 members) about some changes and need a robust system to manage bounces and the like. I do understand that I should be careful to avoid too many bounces and will email members incrementally. I did read the Email section from the Guide, but it wasn't that helpful. How important is it that …
Last reply by Como, -
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- 2 followers
- 18 replies
- 479 views
Good day folks, I hope you can help me. We are doing a fundraiser in our community, logged in members are successfully donating and being redirected to PayPal and payments are successful, but when a Guest tried to donate, this is the error message we get, any help or direction is greatly appreciated 🙂
Last reply by JohnCourt, -
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- 1 follower
- 2 replies
- 261 views
I feel like I had a conversation or read something about Databases and Wiki-style editing to be depreciated. But I cannot find anything about it, I want to believe I am wrong. So just a general question, is the Database product in Pages going to be depreciated anytime soon? (let's say within 5 years)
Last reply by Marc, -
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- 1 reply
- 202 views
Hello, i can't find the option to change the forum title. Could someone give me a hint please? Thanks, Robby
Last reply by Xiaodidi8, -
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- 1 follower
- 6 replies
- 310 views
This may be totally obvious, but how do I enter the admin CP? According to the "branding basics" video, it should be under my name, but it's not there.
Last reply by Jim M, -
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