General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
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Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,379 topics in this forum
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Will it be possible to extend the classic license on a monthly basis or only annually?
Last reply by Jim M, -
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In the Commerce app, what does "Purchases of this product must be associated with another purchase" mean? Does that mean the product cannot be purchased until the parent product has been purchased? I want to make a free add-on that cannot be downloaded unless the user owns our main product.
Last reply by Marc, -
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Good morning, I'm looking for a French version but I see that the market is definitely closed. How do we find a French translation now? Thank you in advance for your answers.
Last reply by Cerbere Styxx, -
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- 4 followers
- 21 replies
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Hi all, I wish to use Sendgrid* and also have a few email addresses associated with my domain. I'm a little unclear what I need to do. If someone could post a short checklist (or relevant link), it would be greatly appreciated. * I could use Invision's bulk email system, but it seems that's not the best option. I wish to email the membership (up to about 30,000 members) about some changes and need a robust system to manage bounces and the like. I do understand that I should be careful to avoid too many bounces and will email members incrementally. I did read the Email section from the Guide, but it wasn't that helpful. How important is it that …
Last reply by Como, -
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Good day folks, I hope you can help me. We are doing a fundraiser in our community, logged in members are successfully donating and being redirected to PayPal and payments are successful, but when a Guest tried to donate, this is the error message we get, any help or direction is greatly appreciated 🙂
Last reply by JohnCourt, -
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I feel like I had a conversation or read something about Databases and Wiki-style editing to be depreciated. But I cannot find anything about it, I want to believe I am wrong. So just a general question, is the Database product in Pages going to be depreciated anytime soon? (let's say within 5 years)
Last reply by Marc, -
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Hello, i can't find the option to change the forum title. Could someone give me a hint please? Thanks, Robby
Last reply by Xiaodidi8, -
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- 6 replies
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This may be totally obvious, but how do I enter the admin CP? According to the "branding basics" video, it should be under my name, but it's not there.
Last reply by Jim M, -
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Hi everybody. I'm not sure where to ask thes questions or where to get the information, but I'm a member of a forum/online community run on invisioncommunity, so I know the capabilities very well (from a users perspective), but I don't know them at all from a backend perspective. I run a local business and I wanna start building the community side of things more. For this, I would need something like invison, but can invision do the following (and where do I find more info): 1) Run automated email campaigns 2) Have people sign up for free stuff (lead magnets for example) 3) Integrate with stripe? 4) Have some kind of procedure to sign a leg…
Last reply by Jim M, -
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Is it possible to remove specific forums from the "Unread Content" stream?
Last reply by David N., -
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Hello! I am attempting to set up permissions on the Forums and make it so that people can only view their own applications for a specific group on a specific section. For Example, If a member is apart of the Applicant group and there is a section in the forums called Applications, they can only view their own applications but not all applications. How do I accomplish this? Sincerely, FiveDeltaOne
Last reply by FiveDeltaOne, -
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Hi, I'm trying to import a members list by CSV and fill in the postal address field along with some other fields too, but it will not populate this. I tested this by downloading the member list from Invision and then importing it back in matching the fields but with new data. It all worked except for the postal address. Any ideas? Cheers
Last reply by Alex Duffy, -
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- 3 followers
- 10 replies
- 935 views
Is it possible browse the community using multiple tags? community/tags/tag1+tag2/ Something like this, adding more tags to the search? Nevermind! Found it! /forums/search/?&tags=tag1,tag2&search_and_or=or&sortby=relevancy
Last reply by z929669, -
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- 2 followers
- 5 replies
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Hi team, I created my first course in the new app and I can't find how to add lessons, modules and quizzes to the courses. The help guide is not updated yet and I can't add any items by common buttons as "New" or "+" in the courses page. Any help please? Thanks a lot.
Last reply by Jim M, -
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- 1 follower
- 8 replies
- 353 views
Hi Guys, I need help determining the best way to solve a problem. In my community we often have topics that contain lists of products, and the lists need updating as new products come out. For example, a member of the community may post a list of all speakers that come in the color red. This is the first post in the topic, followed by discussion of the speakers for several pages, then a new red speaker will be released and the list will get reposted on page 10 (for example), making the original list obsolete. This goes on for years, with many new updated lists. I only allow editing posts for 30 minute after publishing/saving them due to misuse by bad actors. U…
Last reply by Chris027, -
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- 2 followers
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I would like to integrate message notification between IP.Board (Invision Community) and WordPress (with MemberPress).. One of the first step is to set up a webhook in ip.board for message notification. I am looking after webhook such as : - fire when a member is tagged - fire when a member get a message - fire when a member get a reply to his question ... I looked at the webhooks available in inboard but I could not find such event. is there another way to get webhook for such events ? thank you
Last reply by Marc, -
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- 1 follower
- 9 replies
- 770 views
Hello, When is PHP 8.3.x will be supported? Thank you!
Last reply by Surpac, -
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- 2 replies
- 192 views
I was just wondering if there was a quick way to add around 500 users to different clubs via the admin side or would I have to log in as each member and then add them individually, just to note that I am also using an SSO.
Last reply by Milly Mikkelsen, -
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- 2 followers
- 22 replies
- 423 views
I have a question referring to the external embedding of pages blocks. Some of my other websites have a dark background and then the feed which is diplayed on those websites can not be read so well. Is it possible to alter the template of a block that any of them is coming automaticly with a white background so that it works on any other external website whatever the color of the backing of each external website is ?
Last reply by Marc, -
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- 2 followers
- 7 replies
- 364 views
Is it possible to have an alternative language for a name of a club, so one in English and the other in French. My guess that its just a label as I don't see any string to change for this.
Last reply by Marc, -
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- 2 followers
- 2 replies
- 209 views
A while ago I created a page as Manual HTML, now I want to convert it to Page Builder, is there a way to do that? If not, will it create any issues if I delete the Manual HTML page and create a new Page Builder page instead with the same name, same URL etc...? I can't imagine it would but I'd rather ask first. Will it affect SEO, links, the menu manager?
Last reply by David N., -
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- 2 followers
- 7 replies
- 333 views
Hi, I noticed that by setting the user registration to the condition that the Administrator has to confirm the registration manually, the user does not receive the email notification in which he is notified that the Administrator has confirmed his registration. How should be done to make the user receive the confirmation of his validated registration? Thank you all for your help 😄
Last reply by Marc, -
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- 1 follower
- 8 replies
- 494 views
Hello, Under Statistics, we see difference in numbers between the Activity Overview under "statistics/activity/overview" for Topics and Posts and the "statistics/Forums/Topics" and "statistics/Forums/Posts". Under "Overview" stats showing higher numbers (5103 Topics & 18806 Posts) than exported statics in excel from "Forums/Topics" and "Forums/Posts" (3281 Topics & 12703 Posts). Which one is the correct one and why the difference? Thank you in advance! Surpac
Last reply by Surpac, -
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- 2 followers
- 3 replies
- 367 views
Hi, Our license renewal is coming, and as we are no longer using Commerce, I wonder how we could remove it from our plan, so we wouldn't need to pay for its renewal. I couldn't find an option for doing that in the Client Area and my current plan doesn't allow email support. Thank you in advance, Gabe.
Last reply by Gabriel Torres, -
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- 1 follower
- 5 replies
- 445 views
If I create a copy of the default theme and customize it, will this theme get upgraded when the default theme is updated? Thanks.
Last reply by Marc, -
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