Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,026 topics in this forum
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- 1 reply
- 562 views
Got error 502, 504 or whatever, forum is not loading and die after timeout, in our case the problem was in big cache file which fetches all core_acp_notifications from database... Just deleted all notifications and forum runs like F1, ok after redis like F1.. Maybe this would help someone save hours/days... Thanks...
Last reply by Jim M, -
- 4 replies
- 817 views
i am unable to find add new theme button nor find upload theme tab. using version 4.6.11. “In the AdminCP, navigate to Customization -> Themes. Click the Add Theme button, and then the Upload Theme tab. Select the xml file for your theme from your computer.“ Instead when i click In the AdminCP, navigate to Customization -> Themes. Create New >> Manual Upload and while uploading getting error Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at webmaster@********* to inform them of the time this error occurred, and th…
Last reply by Randy Calvert, -
- 1 follower
- 5 replies
- 603 views
When you try to delete a message that is on moderation, I receive a message that the topic is not found. How to delete this message?
Last reply by Jim M, -
- 1 reply
- 587 views
I have just renewed QNMV-************ and it is attached with the URL ****** while i have another license N6QI-********* which is also attached with ********* Now i want to use QNMV-********** on my another website, but when i click on change licensed url it says “ Sorry, there is a problem There seems to still be an installation of Invision Community at the URL on file. Before you can change the URL, you must first remove the existing installation.” Since both license are attached with same location, i believe that’s why it shows the error. Kindly free QNMV-*********** so i can attached it with another URL.
Last reply by Muhammad Nadeem, -
- 1 follower
- 8 replies
- 993 views
hi I don't know why search in the ACP returns nothing but I'm trying to enable the very nice 'mark as solution' feature how do i do that ? thanks in advance for your replies cheers
Last reply by Jim M, -
- 1 follower
- 2 replies
- 511 views
Hey guys, any reason for removing the "This topic" option from the mobile version of the search module? or Is this a setting that we can adjust? Find attached a couple of screenshots. Thanks in advance for the help. Desktop: Mobile:
Last reply by Squad Games, -
- 1 follower
- 5 replies
- 916 views
Users of our forum have started reporting that YouTube and similar videos are now auto playing in iOS. This appears to have started just before the iOS 15 release (e.g, 14.8), although affects 15 too. All embedded YouTube videos on in a topic a user is browsing will start to play at the same time. I haven't been able to find similar feedback given here, although one user did note that it seems to affect other sites, too. It also occurs irrespective of browser. Does not seem to affect Android, Windows, or MacOS. Any help appreciated.
Last reply by Durango, -
- 1 follower
- 5 replies
- 624 views
Hi there. I keep getting emails from Bing Webmaster tools telling me there are a "large number of pages pointing to the same canonical URL". When I investigate, they list the following - / (root) ?lang=de ?lang=dk All of which point to my homepage. Could you tell me does Invision forums create any redirects that could account for this? I've scoured htaccess files and Invision control panel but cannot find anything, yet there is no doubt that the ?lang= URLs are definitely redirected to the home page. This makes no sense to me, not only because of the duplicate content but because I would have expected for example the ?lang=de to redirect to a German page, ot…
Last reply by Washerhelp, -
- 2 followers
- 1 reply
- 555 views
I want to provide a coupon for a paid membership plan, but found nowhere to do it. I found coupons for products, but not memberships. Can you point me to where this functionality is hiding please. Thanks.
Last reply by Marc, -
- 2 followers
- 6 replies
- 600 views
It doesn't explain and it just pops up an "Are You Sure?"
Last reply by Marc, -
- 4 replies
- 455 views
hi, in the admin software I can see lots of info about users but no where can I find the total number of registered users, why is that info hidden away, how can I get that info ? thanks for replying
Last reply by anyweb, -
- 2 followers
- 1 reply
- 641 views
Hello. we use custom editor functions in our forum. In the AdminCP, however, only icons can be uploaded as graphics which then have a fixed color. With a light/dark mode setup, the whole thing looks pretty ugly. Is there a way to use FA icons for custom buttons as well? Greeting, Vakarian
Last reply by Jim M, -
- 3 followers
- 3 replies
- 726 views
I merged two accounts. The topics started by the account that is now gone (was merged into the other) now show as being posted by "Guest". The account that stayed also did not inherit the post count. Is this working as intended? What is actually accomplished by the account merge? Wouldn't I have gotten the same result just banning / deleting the account?
Last reply by Stuart Silvester, -
- 1 follower
- 2 replies
- 713 views
Hello, Has anyone managed to install https://ckeditor.com/cke4/addon/contextmenu (CKE Context Menu)? everytime i try no matter if i have all dependencies and the right version it completely nukes my Editor and I have to reset
Last reply by Nathan Explosion, -
- 2 followers
- 19 replies
- 1.2k views
I have a category where users can search or offer rides. I need that they have to put "I am looking for" or "I offer" as a prefix. I googled and realized that I need to set these 2 mandatory tags in the category. The problem is that they are not visible when a discussion is created but only appear if the user starts typing them. How can I do to make them visible?
Last reply by Marc, -
- 3 followers
- 11 replies
- 432 views
I have explained the problem right above post please take a look at? Thanks
Last reply by Marc, -
- 1 reply
- 643 views
Hello - Our forum is completely unusable with this error: EX1286 Something went wrong. Please try again. I am not seeing any reference anywhere on the internet for what this error means or how to resolve it. I can't log in to admin or front end. Any suggestions are greatly appreciated. Paul
Last reply by Stuart Silvester, -
- 1 follower
- 5 replies
- 833 views
I am attempting to use 2 calendars with my forum. I am running into an issue where the events from 1 calendar are not populating through to the upcoming events widget. When I inspect the page this shows up. <li class="ipsWidget ipsWidget_vertical ipsBox " data-blockid="app_calendar_upcomingEvents_fg9k4v3no" data-blockconfig="true" data-blocktitle="Upcoming Events" data-blockerrormessage="This block cannot be shown. This could be because it needs configuring, is unable to show on this page, or will show after reloading this page." data-controller="core.front.widgets.block"> <h3 class="ipsType_reset ipsWidget_title">Upcoming Events</h3> <div cl…
Last reply by Marc, -
- 1 follower
- 4 replies
- 678 views
Hi. How to insert a page into Paypal for Donation?
Last reply by Marc, -
- 2 followers
- 1 reply
- 295 views
I have the following problems : Many of my pages when they get crawled by Sistrix get marked with a 404 code. But in fact these are pages which have been deleted like 3 years ago. Why do they still get indexed and how can I remove them even they don't exist anymore ? And there are URL's marked with a 404 even they exist. This is one example : https://www.hanspeterkruesi.com/members/files/category/5-rock-guitar/ Thanks for the help in forward. Hanspeter
Last reply by Marc, -
- 2 replies
- 349 views
How can I add the featured image of the home page? If I share my site now, the image does not appear. Thanks
Last reply by Ricsca, -
- 1 follower
- 5 replies
- 830 views
Can a member read a forum post in their own email rather than having to login the community site? Can a member post to a forum from their own email rather than having to login the community site? We are building out our site and some of our legacy users that come from a Listserv community would like to read/respond from their email. Thanks Bill
Last reply by Marc, -
- 5 replies
- 562 views
Hello, i recently changed my php version to 7.4 and since then my Forum randomly gets 304 Error pages when refreshing pages
Last reply by Jim M, -
- 2 followers
- 13 replies
- 947 views
I just converted my xenforo to invisioncommunity the process was completed successfully and the rebuilds as well but I am facing a problem that the amount of file is not displayed in the download area as i show in the picture the image shows that there are 0 files I do not know if it will be an error but when clicking on one of the selected ones for example Combination/Combination it has the amount of 793 files can you help me with this I repeat the import worked well and the reconstruction was completed in the same way way. I have this error. Can you help me? In conclusion, the number of files is not displayed, but the files are there, there are …
Last reply by Stuart Silvester, -
- 2 followers
- 1 reply
- 303 views
I have discovered that older pages are missing thumbnails. Her is a page example https://www.bmw2002faq.com/forums/topic/169196-1970-bmw-2002-fully-built-scca-fsp-26-kgb-racing-machine/ Both, the photo and the thumbnail exist and can be accessed Path Examples https://uploads.bmw2002faq.com/monthly_08_2015/post-32029-0-82014000-1438909310_thumb.jpg https://uploads.bmw2002faq.com/monthly_08_2015/post-32029-0-82014000-1438909310.jpg But the code for the image source for the thumbnail looks to be incorrect <img src="%7BfileStore.core_Attachment%7D/monthly_08_2015/post-32029-0-82014000-1438909310_thumb.jpg" data-fileid="106877" class=…
Last reply by Jim M,
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