Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,922 topics in this forum
-
-
- 2 followers
- 2 replies
- 514 views
I no longer seem to be able to edit posts as admin. See screenshot below. Been using IPS for about 3 years now and i've never seen this message before. The post was not moved nor deleted, and as you can see it was only posted 5 hours ago. I'm using the latest version IPS, how to I resolve this issue?
Last reply by Marc, -
-
-
- 1 follower
- 4 replies
- 531 views
I've some apps that not runs in v4.7 so I need to restore to latest 4.6.x version. How I can do it? In other way, how can I test in cloud system if all apps and plugins are compatible before update to the latest version? For exemple I can create a duplicate wordpress setup and I can test all plugins. In IPS it is posible?
Last reply by Marc, -
-
-
- 2 followers
- 8 replies
- 869 views
During the update We run the SQL query: ALTER TABLE `ibf_core_message_topics` ADD COLUMN `mt_alert` BIGINT UNSIGNED NULL ; And we get an error ERROR 1366 (HY000): Incorrect string value: '\xED\xA0\xBD\xED\xB8\x89...' for column 'mt_title' at row 238578
Last reply by Marc, -
-
-
- 2 followers
- 14 replies
- 1.1k views
Hi. I've just upgraded to v4.7 and now getting the following error: Fatal error: Cannot use "parent" when current class scope has no parent in /home/www/tipf.co.uk/forums/system/Theme/Theme.php(2703) : eval()'d code on line 37 The only theme I have installed is the default, although I do have the app 'Dark mode' installed, this was upgraded 2 days ago and is apparently now compatible with v4.7.
Last reply by Mark H, -
-
-
- 5 replies
- 471 views
Hi team, I cant find how I can translate the "terms & conditions" words in the check out requirement. Not find this key in the translate option. Can you help me?
Last reply by Jim M, -
-
-
- 2 replies
- 657 views
After applying the current (4.7.0) update to our site, our home page no longer displays any articles that have been written. Looking in the admin CP, it appears that the problem is with database permissions -- going to Pages -> Content -> Databases gives the message "this feature isn't available on your package level"...which I believe to be in error as it absolutely has been available prior to this update.
Last reply by Jason Walters, -
-
-
- 2 followers
- 15 replies
- 1.2k views
Doesn't display video and gif Invision Community v4.7.0 Beta 10 https://primspinning.com/index.php?/topic/299-apgreyd/#comment-8967 😒
Last reply by Marc, -
-
-
- 5 followers
- 28 replies
- 2.9k views
Hi, Here is a weird behavior we are seeing in our install. When copying and pasting an image directly into the editor, the image is duplicated. I disabled all apps, plugins and used the default, unmodified theme, cleared the cache, cleared the Cloudflare cache, at no avail. The same behevior doesn't happen here in the Invision Community. Below is a short video showing the issue. Thank you in advance.
Last reply by Gabriel Torres, -
-
-
- 2 followers
- 11 replies
- 766 views
Hello, I use the share functionally available in the posts a lot. When I past the link in another post, I will see a nice block with the information about the post and an image if there was an image. Well, the problem I am reporting is this. I edited post #1 on a topic. Saved it Selected the share option in the dropdown menu for that particular post Pasted the link in another post The image I see in the shared link is not the new image I have updated. It's the image I deleted. The image inserted corresponds to an image that should NO longer exist, but that old non-existent image is still being displayed. Is it a known bug? …
Last reply by Marc, -
-
-
- 2 followers
- 3 replies
- 535 views
Hi, I have a question, as of IPS 4.7 [the latest beta], have the User Statuses been hidden in the activity feed on the profile? In the same way you can't check them in the /content. Statuses, of course, are enabled and can be written normally, but they only display in the "recent status updates" block. Screenshot
Last reply by Marc, -
-
-
- 2 followers
- 6 replies
- 796 views
Last reply by Marc, -
-
I'm not sure if this has been resolved with the 4.7.0 Beta, but wanted to raise this in case it's flown under the radar - I'm currently testing the Achievements Rules and it seems there is a little bug related to the 'Record Comment Posted' Rule set under certain conditions. I have a 'News' database on my test install (records are called 'stories') and it is set to post associated topics into a particular forum (let's call it the 'News' forum). I then set an Achievement Rule for: When [Comment/Reply is posted] And [it is a Story Comment] THEN: To the User Making the Post (in this case, the comment user) [Award Badge] AND: To the User Who Poste…
Last reply by Marc, -
-
-
- 1 follower
- 3 replies
- 1.1k views
Hello Team & Members, Need your help, my friends or anyone is not able to register on the website when we use the normal register form or even the facebook registration we get this error all the time "You are not permitted to register a user account with this site." I have also added all the possible domains on the "Allowed email domains for registration" section of the registration settings but still it's not allowing 😞 Please help! Regards, Zak
Last reply by Marc, -
-
-
- 1 follower
- 21 replies
- 1.1k views
Hi team, I've an stripe error when a client purchase a subscription plan. I can see that "customer" field is'nt client name, so, can be a IPS issue? The client ID with this problem is 2305. Thanks a lot.
Last reply by Marc, -
-
-
- 2 followers
- 1 reply
- 352 views
Hello, I see this problem happening again. A new renewal invoice has been generated last Saturday. The user has not paid the invoice but he still has access to the community because the user group has not been moved. The username is: adelsa Invoice number: 1299 I am not sure why this is happening 😞 I can read in the log that the invoice was generated by the customer? Is that possible? Aren't invoices generated by the system automatically? Maybe I am reading that information incorrectly. I am a bit lost about this particular renewal and the information being displayed is contradictory. Renewal invoice generate by the customer La…
Last reply by Marc, -
-
-
- 2 followers
- 2 replies
- 523 views
When you add any block, the following information pops up: Couldn't save block positions. Thx for help 🙂
Last reply by Marc, -
-
-
- 1 follower
- 3 replies
- 640 views
how do i add my logo to my site, from the backend?
Last reply by Marc, -
-
-
- 2 followers
- 3 replies
- 641 views
how to force change menu item names?
Last reply by Marc, -
-
-
- 2 followers
- 6 replies
- 751 views
This is what @Marc Stridgen posted. I have knowledge of fair HTML and Basic CSS. I put my google code in the advertisements page after creating a new ad in the Admin Panal. I give it a "Key" named "BetweenBlocks" - simple But how I use that key is not explained very well at all sadly. We are told to "Create a special tag" "{advertisement="KEY"}" in HTML So doing this literally only puts that exact thing in the page in plain text. this is a fail. By the way, I am using a custom block with WYSIWYG editor, so adding HTML is no problem I tried many different ideas, thinking maybe you meant to add the key like a class? <div class="Key">whatever</div>…
Last reply by Marc, -
-
-
- 3 replies
- 557 views
Hi, I'd like to change the URL for my licence to https://moviebuffs.org I attempted to change the licence URL in the client area but because I have the site installed I was advised to contact support. I do not want to lose the site as it stands just change the URL. With thanks
Last reply by Jim M, -
-
-
- 1 follower
- 3 replies
- 635 views
Hello! I have the following achievement rule set up: I would like it if all users who have been registered for 5 years to have this badge immediately; not only if they sign in to the Forum. Is this possible? Furthermore, is it possible to have the "Earned" field be accurate to when their 5th year registered was? I'm fine with doing some janky stuff to get it to work if necessary! Thanks in advance.
Last reply by Marc, -
-
-
- 2 followers
- 4 replies
- 618 views
One of my members has 160 pages of renewal invoices, they're being created every 30 minutes and have been for a few weeks I've now noticed! I'm getting an email too, not sure if it's related from the cron daemon telling me there's a 500 error and the system errors are all the same... TypeError: Return value of IPS\nexus\Gateway\_Braintree::_payPalState() must be of the type string, null returned (0) #0 /home/dzxlgzyz/public_html/forums/applications/nexus/sources/Gateway/Braintree/Braintree.php(361): IPS\nexus\Gateway\_Braintree->_payPalState(Object(IPS\GeoLocation)) #1 /home/dzxlgzyz/public_html/forums/applications/nexus/tasks/generateRenewalInvoices.php…
Last reply by abetts, -
-
-
- 2 followers
- 17 replies
- 880 views
Hello guys, I notice on my search options I have two "Products" choices, see screenshot attach Our users are trying to search products ( were using product vault ) and notice two products options. The one on top does not work, but the one in bottom works. How do we remove the one in top that is not working? Thanks -Allan
Last reply by Marc, -
-
- 1 follower
- 8 replies
- 887 views
Every time I go to my admin area, I get the following: It's because one of my Applications needs an update. But when I click on the Update icon, I'm asked to purchase again! I contacted the author, who informed me it is an IPB problem. Thanks, Martin
Last reply by Marc, -
- 2 followers
- 1 reply
- 351 views
Hello, This error is happening again. A user just purchased a product and after he finalized the purchase, he will see an error. See attachment. Username: basileus Invoice #1300 He has been the only user reporting this problem. He has reported it 5 times already. Maybe it's happening to other users but this one has reported it a few times. Reporting it a second time because the issue is still happening. Thanks
Last reply by Marc,
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
