OptimusBain

I believe this is what I've done. I edited the original post, changed the image Saved the post Copy the shared link Created a new topic. Pasted the shared link topic The end result is having the old deleted image in the shared link. Thanks

The first image of the post is different to the image in the shared link. It has different lines. Please take a deeper look. It has lines and rectangles that the first post image does not have. There is an image, yes. But it's not the image in the first post, not at all.

Sure. This one for example. You will see that the shared link shows an image that has nothing to do with that topic's first post. The original image does not exist but the image is being showing in the shared block https://bit.ly/3yHz8MV

I used Google Chrome on MacOs, latest update from tomorrow. But this issue has been happening for many months. It's just too annoying so I reported it

Hello, I see this problem happening again. A new renewal invoice has been generated last Saturday. The user has not paid the invoice but he still has access to the community because the user group has not been moved. The username is: adelsa Invoice number: 1299 I am not sure why this is happening 😞 I can read in the log that the invoice was generated by the customer? Is that possible? Aren't invoices generated by the system automatically? Maybe I am reading that information incorrectly. I am a bit lost about this particular renewal and the information being displayed is contradictory. Renewal invoice generate by the customer Last charge happened on June 8th. Shouldn't the renewal be next 8th July. Today is the 5th of July Why is the Renew: Learner 1299 generated if there are still 3 days left? I have this setting enabled. I am a bit lost as to what is going on in this particular scenario, why the invoice was generated and why it says that the invoice was generated by the customer. I would need some help on this one. Thanks

Hello, I am reporting a bug. Let me explain when it happens. I've replicated this problem many times, I just did it on a couple of posts. I edit a post that contains an image (I tried it with posts that have image because 99% of my posts contain images) I edited the text. Just anything Saved the edited post I start writing a new post right underneath. If I try to past an image that I have in my clipboard with the CONTROL+V or COMMAND-V on Mac, the image will NOT be pasted I will have to refresh the page for the image pasting functionality to work again. Thanks

Hello, I use the share functionally available in the posts a lot. When I past the link in another post, I will see a nice block with the information about the post and an image if there was an image. Well, the problem I am reporting is this. I edited post #1 on a topic. Saved it Selected the share option in the dropdown menu for that particular post Pasted the link in another post The image I see in the shared link is not the new image I have updated. It's the image I deleted. The image inserted corresponds to an image that should NO longer exist, but that old non-existent image is still being displayed. Is it a known bug? Thanks

Hello, This error is happening again. A user just purchased a product and after he finalized the purchase, he will see an error. See attachment. Username: basileus Invoice #1300 He has been the only user reporting this problem. He has reported it 5 times already. Maybe it's happening to other users but this one has reported it a few times. Reporting it a second time because the issue is still happening. Thanks

Hello, I am having a problem with a renewal. The user enters the manage purchase for a monthly renewal and the cancel renewal option is not anywhere in the purchase. This has happened in the past and it's still happening sometimes. Purchase #229. 1. The user cannot see the option to cancel the renewal 2. In ACP I can't see the option to cancel the renewal. Can you please tell me what I am doing wrong? There is something definitely wrong on the user side because he cannot see the option to cancel the renewal. I am running 4.7 beta 10. Thanks

By design? It means that this behaviour will continue? Many users have complained how renewals work and the impossibility of members to renew when the invoice has expired. Not only that. If the invoice expires and he cannot pay, why can't the use cancel it and add the same product to the cart? It's a very common scenario. But with the way it's been 'designed', it's just impossible. The invoice expires, user cannot pay and he won't be able to add the product to buy it again because it's still 'linked' to the original purchase. How can the user disconnect or unlink the purchase so he can add the product to the cart and add it again? Why can't the user just delete the invoice and the renewal himself? Why can't he overcome this issue and just add the same product to the cart and cancel the previous invoice to start afresh? He just can't do any of that. He can't cancel it and start anew. He gets frustrated and either leaves or send a support ticket, abd the same story starts again.

This thing has happened in the past a few times. I had a member of the team sign in my ACP a few weeks ago and generate quite a few invoices that could not be paid because of this, I think it was Jim. So, this issue has been seen in action by the team. On this particular one, I needed to see if deleting the invoice would make any difference. It didn't and that's why I contacted support again. -------- I didn't have this question answered.... Are you saying that this issue I detailed in this post will be resolved in 4.7 final release? I am running 4.7 beta 9 (last one I think) and the issue is still happening in this version.

Yes, I deleted it to see if by deleting it, I or the member would be able to renew it. That's why you will see the deleted invoice. It didn't work with the pending or non-pending invoice deleted 😞 Are you saying that this issue I detailed in this post will be resolved in 4.7 final release? I am running 4.7 beta 9 (last one I think) and the issue is still happening in this version.

I am being very specific in my description. A user won't be able to renew it's subscription. It's been mentioned by quite a few members in the community. Maybe there has been an improvement, but I have no idea what it is because my complain and that of many other users who have reported this serious issue hasn't been attended or fixed. Users can't renew their subscription once it's expired and they don't have the possibility to do it themselves, not only that, they cannot choose the expired product once it has expired. I don't know what type of improvement you are referring to, because these very serious issues are still there. But instead of fixing them (not 'improving' them), I see non-critical issues being fixed. It's incomprensible that this SO serious issue hasn't been fixed since it's been reported for many months and many users. IPS prefers to fix /UL errors, a translation string. That makes my blood boil. Why? Because we are talking about a VERY serious logical problem in this functionality. Users can neither pay an expired invoice, nor renew an expired one, nor add the expired product to the cart again. That's insane 😞 reported so many times by many users and the only thing I hear is that improvements have been made 😞 😞 I am losing clients and money because this serious issue is being ignored.

There is no renewal option for the user, sorry 😞 I can't see that option. I signed in as the user and I can't see anything like that. Why isn't there? Shouldn't that be the "improvement". The user VIEWS PURCHASE and then he will see the option to RENEW. I can't see that. It's the user that should have that option. If the option is not there, then it will generate a problem and a ticket (wasted time). When will this be improved? The community is about facilitating thins to the users, not making it complicated and illogical like the inability of renewing an invoice on the user side. Why does the admin have to do that? Why does the admin has to receive an email or a ticket every time? 😞 I've read the discussing between cloud and self-hosted, and one of the main IPS arguments is that most time is spent fixing issues on self-hosted systems. Well, now IPS is doing the same thing on its clients, because it's generating unnecessary support tickets on an issue that is not logically created. It matters a lot because I (and others) are losing clients and money, so is supposedly IPS when using so much time fixing other's problems, but I am paying for that with my renewals. But what if I could not renew my license with you and that generated support tickets again and again... That's what is going on right now. It needs to be fixed. I've generated a renewal in ACP and sent the link to the user. The thing is, why do I have to do this again and again? The user should be able to do that on his side, not the admin 😞 😞 Thanks

Hello, I know this issue has been reported many times, but why isn't this fixed? 😞 😞 I see in the beta releases for 4.7 that many non-important issues are being fixed. What about this critical issue? The impossibility of a client to renew an expired subscription? Isn't this more important and critical than fixing these issues below??? Fixed downloading older file versions failing under specific circumstances Fixed a missing `</ul>` in the poll template Fixed an issue where clicking on the reorder-menu link in clubs can add multiple reorder icons. Fixed missing padding on the AdminCP file locations modal. Fixed a syntax error in the core `unsubscribeStream.txt` email template. And so many more... This is what I read... Fixing a missing /UL and a syntax error is WAY more important than preventing members from paying??? 😞 😞 This is CRITICAL. I do not understand. It goes beyond my comprehension that such a critical issue reported numerous times for months hasn't been fixed. How can a critical issue like members being unable to renew an expired product? I just can't understand. Not only that, IPS staff is not saying anything about how and when this issue will be fixed. I am having this problem almost every week. There is a serious problem in the way renewals has been created and it's being ignored. A user asked me now that he wants to renew and pay, but the only thing he can see is VIEW PURCHASE. There is no way to have the ADD TO CART button there. I tried in ACP. Nothing! I even deleted the last cancelled invoice, nothing. The username is wolis997 Two things Could any IPS staff member fix this issue for this user? When will this issue be fixed? 😞 😞 😞 Thanks

Planning to release a version compatible with 4.7? Thanks

Any news about this issue? I've have this issue happen again yesterday with another member. He paid for a product and he got an error message right after completion. Thanks

Any news about a 4.7 update? Thanks

I use Kitchen Sink application to change things like that one. I am not sure if it's Kitchen Sink or another one from the same developer, but you can change that and many more things.

I second this feature. I've needed to do this many times but it was impossible.

I second this. It's been requested many times,together with PDF invoices, etc, but Commerce hasn't had any additions for some time.

I've always wanted to do that as well but couldn't find an application for it. I would love to set permissions to read/write/view on specific topics, not only forums.

I cannot see the BOOKMARK link in the last post in some user groups. I can see them as an admin but some user groups will see the bookmark link in all the posts of a topic, EXCEPT the last one.

Hello, I am receiving duplicated notifications on my Android device of the items I follow on IPS community. Check screenshot. Same application, same time. Thanks

The problem is happening only with certain user groups. As the administrator, I can see the Bookmark option in all posts. Some groups see the Bookmark, but not in the last post. Thanks