OptimusBain

Hello @Fosters Trust you are doing well. There is a problem happening with the Bookmarks application. The last post of ANY topic cannot be bookmarked. I can see the bookmark link in all topic's posts EXCEPT the most recent one. May it be related to the fact that I am running the latest 4.7 beta version? Are you upgrading the app to support 4.7 any time soon? Could you please look into this issue? Thanks

When is the final release of 4.7 estimated? I have been running the latest beta for a few weeks and this issue never happened until this morning. Thanks

Hello, I am not sure what is going on now in my community. Every time I past an image (CONTROL+V), the uploaded image will be duplicated. I didn't install/update any plugin/app today/yesterday. I've used the website a lot this morning and I didn't get any issues. See attachment. I've cleaned the cache, my browser's cache and the result is the same: duplicated pasted images. This is what I believe is the only modification I've done in the last 24h Thanks a lot

Thanks a lot. This options got me what I wanted. Thanks so much

Where is that option? I tried to find it in ACP but I couldn't. I can't see it in the products area. Thanks

Hello, trust you are doing well. I had a couple of suggestions for this application. I love it, by the way 🙂 1. Possibility of changing the product's default listing to expanded/reduced. Right now there is no possibility to do that 2. Possibility of choosing the number of text lines that the product's short description will display in the products listing. Right now, it's just a couple of lines and when the product has s renewal, the price will eat up two of those lines, rendering the description useless. 3. The product's description detail page is truncated to a couple of lines, making the upper with are where the description is placed useless. Adding an option to choose how many lines of text should be displayed would be great. Thanks a lot.

Hello, trust you are doing well. I had a couple of suggestions for this plugin. 1. Possibility of changing the product's default listing to expanded/reduced 2. Possibility of choosing the number of text likes that the short description will display in the products listing. Thanks a lot.

Hello, I am trying to enhance the products page but I am finding a couple of issues. There is hardly any settings to change the looks 1. Is it possible to set the default view to expanded? I am not sure if you call it like that. I tried to find an option in ACP to do that but I couldn't. 2. Number of words displayed in the short description. I can't see a way to change the number of words or lines that can be displayed in the product list. The software will truncate the text without letting me to change any of that. It is only displaying a couple of lines On top of that, if the product has a renewal, the number of lines will be reduced to only one because the other likes are used to display the renewal price 😞A single line will not allow us to explain what the product is all about. 2-4 lines would be perfect. But I can't see any option anywhere. Thanks a lot.

Basic Course is the database and the category name is: Supply and Demand Basics Copy

There is no option to delete the category. Only delete/move, which is the one I used. When I click on it, I will get the error attached in the first post.

Hello, I had a problem with the page module. I accidentally clicked on the duplicate option instead of the permission and the page category was duplicated. The duplicated category title now shows the name of the original category + copy. The problems are two: 1 When I try to delete that empty category, I will get the error attached 2. Why is the category being duplicated if I didn't save it. Shouldn't the category be saved ONLY if I save it?. This happens on other modules. I am using the latest 4.7 beta version. Thanks

@Fosters Trust you are doing well. I wanted to report a problem with the creation of a new category in the bookmarks application. When I click on "Create new Category" button. There is no way to go back and cancel that selection. I close the popup, there is no option to choose the category. I have to refresh the browser to see the category selection again 😞 Thanks a lot

@Marc Stridgen Did I understand correctly? Can the stripe gateway in ACP process renewals with a a price different to the initial price? Like $100 initial price, then $50 each period? Can you confirm that? Thanks

That's incorrect Marc. I've have been using a software called amember.com connected to vBulletin that let me create renewal prices different to the initial price. I've been using it for 10 years, not a SINGLE issue in 10 years and vBulletin (a forum, your competition). Not a single one. And you are telling me that PayPal is the problem. I am sorry, that's not true. So, PayPal is not the issue. I recommend that you look into it or how do they do because PayPal is definitely not the problem, otherwise I would have run into trouble in the thousands of payments that have been processed with PayPal over 10 years. I've been in direct contact with them for many years and neither PayPal nor Stripe had issues with recurrent payment fees being smaller than the initial price. You can see their billing plan for any product below, it works seamlessly and super flexible. What I still do not understand is how IPS can let Commerce create renewals with a different price than the initial price with PayPal without warning that if you do, it will break the renewals in Commerce 😞 I mean, I do not understand. I've warned about this issue many times. Not a single warning has been added. The functionality is still there. The software will not only NOT warn you, but it will let you go ahead. If you do, you are in trouble my friend. IPS is complaining about the support tickets that self-hosted system can generate. What about preventing these tickets from happening by fixing this issue? Or at least warning and disabling PayPal renewals in this scenario for now?

@Jim M Not only that. The users cannot see the products associated in the associated products' pages 😞 See below, this is the parent product. The associated products are NOT displayed. The user is blind The secondary product (child) page does not display the associated product (s). Its parent product. The product is not Shown 😞 😞 I selected it in ACP but the Product is not displayed. This is making it impossible for any user to buy, more than impossible. If he does purchase both associated products, he deserves a huge gift, because I can't see how he would be able to do it when the frontend is hiding all that information and the associations are not displayed anywhere 😞 It's just impossible 😞 This workflow is just illogical and punishes the user that wants to buy and also the site's owner because of the huge amount of abandoned carts. I am sure whether I understood what you explained to me in the last paragraph about the two products. What I want is this: I want two products associated. Parent and Child. I want both of them to be purchases at the same time. It has to be a MUST. The parent goes with the child, and the child goes with the parent. So when I choose the parent, I am forced to add the child and viceversa. How could I do that with the two products that i've already created? What settings and what kind of associations should I choose? THanks

Imagine you are a user that wants to buy a product and it's associated product. How can I explain the user what to do when I don't even know how to do it? I mean. The two products are associated and there is no way to add the secondary product to the cart if you do not select the secondary product in the popup and added to the cart. It's just impossible. Any user will get lost. Then you cannot add custom texts to explain things in detail because those blocks are not page independent, they are displayed everywhere. No matter how I look at it, I can't see the logic behind it. It goes against common sense. If two products are associated, the user should be able to see the associated products AT ANY TIME in the front end. If not, how is he supposed to buy them? We can't coach him on how to do such a simple thing. If I am lucky, I might have him open a support ticket to ask about it. Most likely, he will just leave without purchasing because we made it too difficult for him to purchase 😞 The products and checkout process is well done for a single product, it's a no brainer. When it comes to different associated products, it's counter intuitive and the users will abandon their carts without purchasing anything. is there a way to see the associated products seen always? Is there a way to sell both of them at once? A + B. No brainer. No back and forth losing track of the parent product. Users don't know about associated products, parent and child. It's very difficult to sell something to someone, the way it's done makes it even mor difficult or impossible without lecturing the user how to do it.

I tried to enable the "Up-sell in store" and now the associated product is mentioned, it's shown as related product in a popup. I don't know why in a popup. But it doesn't solve my problem and what I understand from association. I've got two products: Test Course (it's the core, or parent product) Test renewal (it's the associated monthly renewal that members must buy to have support in the course forums) The Test renewal product can only be purchases WITH the Test Course product: together. This is what I expected: When I start the checkout process, I add the Test Course to the shopping cart Since the Test Course is associated with the Test Renewal and the Test renewal product is a MUST. Both should be purchased at once There is no possibility to add both at the same time It's only possible to add the Test Renewal (secondary product) if you click on the popup. Once you add the Parent Product (Test Course), to the shopping cart, the Test Renewal (secondary product associated as a must) is GONE 😞 I added the parent product to the cart and now there is NO possibility of choosing the associated product 😞 What I want to do is: Associate two products Both products should be purchase at once since they are associated The user will buy a course product AND the support renewal fee to coach him Both products must be purchased at once I just can't see the logic and frontend friendliness to do this. I get lost every time and lose track of the associated product 😞 Why am I trying to do this? Because as I reported a few times, even though ACP allows us to do it, it's not possible to create a product where the renewal price is different to the initial price. So I thought, let's create two associated products. 1) The parent product 2) The renewal membership product. None of the options are working. I don't know how to do this. I am quite limited. There is no way to set a renewal price different to the initial price, even though, ACP allows to do that. If you do that, it breaks everything down. Any news about this issue? If I try to associate two products, the associated product is gone once the parent product is added to the cart. The user will NOT know what to do and how to add it 😞

Thanks a lot. Unfortunately, I do not understand the logic behind the frontend 😞 When I try to purchase the product, I will not be prompted to add the associated product at any moment 😞 How can a user know that he can buy an associated product if he cannot see/read that it's possible? This is what I've done: Test Course (Core). I associated it with Test renewal Test Renewal. I associated it with the Test Product I can't see any suggestions to add the renewal to the cart 😞 I mean, what I understood with the association of products is that I can link two or more products together in the checkout so that users cannot buy one product without the associated product. Isn't that how it works? But how can a member know about such association? I want those that purchase the Test Product (CORE) to purchase the renewal as well (if they want to), but I can't see the software suggesting the purchase. When I add the Test Product (CORE) to the shopping cart, it just requests the payment information, it does not offer me the possibility to add the "Test renewal" to the cart. 😞 Then I said, ok, I will try to add the Test Renewal to the cart. I can't even do that. I see the error message I wrote in ACP. There is no possibility of adding/suggesting the associated product. It's just blank- I do not understand what this product association does and when the associated product is shown to the member to add it to the cart. I just can't see the logic, no matter how I look at it 😞 It's counter-intuitive. I've used many websites where I add a product and then I am automatically suggested the "associated products" so that i can add them to the cart together with the original product. The way it's done or I see it now, it doesn't work using that logic. I don't know which logic uses really. If I can't understand the logic, then members won't either 😞

Hello, The invoice ID is #1152 Thanks

Thanks a lot I want the core product to be the "Test Product", and then optionally members could add the "Test renewal" product. What settings should I use in the association block for each of them to make it work as I need? Thanks!

Marc, I've been trying and I just cannot make the association work 😞 I don't know what is wrong. This is what I've done. I've created two products: Test Course. This course CAN be associated with a monthly renewal Test Renewal. This is the renewal product that can be associated with the Test Course I've edited both products and associated them with each other. I don't know which one should be the parent or how that works. See screenshot. I've tried with the two settings 1) MUST be associated and 2) MUST be associated This is what happens in the checkout process: When I add ANY of the two associated products to the shopping cart, I won't be prompted to select the associated product If I set the product as "Can be associated", the checkout process will not display the associated product If I set the products as "Must be associated", the checkout process will NOT display the product either. It will display the example error message I wrote No matter what I try, I cannot associate two products. I don't know if I am doing something wrong 😞 This is what I want accomplish: Member adds Test Course to the cart He is prompted to choose the Test Renewal (monthly renewal) associated with it. He CAN choose to add the Test renewal or NOT. The purchase is done for both products if the member chose to. He's charged the Test course price and the "renewal test" fee for the first month How can I do that? I created the products in ACP, tried to associate them and made a few tests. I just can't make it work 😞 What am I doing wrong? I read the guide on how to associate products and I don't think I am doing anything wrong. I have to otherwise it would work. Thanks

I can't offer the product directly. Product 2 will be optional for those that buy product 1 Product 1 is a course. Product 2 is the monthly fee for those that want to have monthly coaching. It is a renewal recurring product that can be purchased ONLY if the member purchases the course, that's why I want the products associated in the checkout. Isn't that what the associated products are all about? Unless I am understanding it completely wrong.

Hello, I've tried a couple of times to associate two products and I couldn't make it work. I would need help. This is what I want to do: 1. Create Poduct1 that has a fixed price that will grant the member access to certain forums. 2. On the registration process, if the product 1 is selected, the member should see the associated product called Membership which is a monthly recurring payment. Is that possible? I've tried this in the past and I couldnt make it work. I want to display the membership product only to those that have decided to but the Product1. The end result would be that the Product 1 has been purchased and the member has a recurring monthly fee. I want to do this since ACP does not allow to create recurring payments with the recurring fee different to the initial price. I've requested this feature but I have no idea what IPS plans are about it. You can create these products, the functionality is there, but it will break things down if done. Thanks

Good day @TDBF I trust you are doing well and having a nice weekend. I am contacting you because I found a bug on Our Pick Enhancements plugin that you created. I believe the plugin does not support 4.7, and that might be the problem. I am not sure when I started to have this issue but I had a block on my homepage displaying the latest Our Picks. The block cannot be seen now, it's happened for a few weeks now. It's blank, see the attachment. I reported this problem in the support channel and they requested to disable all apps/plugins. I went one by one until I reached Our Pick Enhancements 1.0.7. I disabled it and now I can see Our Picks block. For some reason, it's not working when enabled. I am currently running v4.7.0 Beta 5. Thanks a lot

Thanks a lot. I located the plugin that is causing the problem, it's called Our Pick Enhancements 1.0.7. I will contact the developer and request a fix. Thanks